St. Joseph Island Adventure Holidays

Incredible service, food and rooms! Highly recommend.

Incredible service, food and rooms! Highly recommend.

loved the vibe of the lobby

The all suite concept is great. The rooms were pretty amazing. I cannot say enough about how courteous and helpful the staff were. They were all great and made the stay very enjoyable.

Room was clean, but cramped. Staff were very friendly, not many amenities however location was unbeatable. For a 4 night stay with 2 guys it was serviceable, however I wouldn’t recommend for a large group or long stay.

Booked a standard superior room but was given an accessible room instead without notice in advance.

Overall, our stay at the Palazzo was "ok", but there were several aspects of the experience that were disappointing. My biggest concern was the substantial incidental hold placed on our debit card at check-in. This was not explained to us at check-in. We stayed five nights, and the Palazzo placed a $750 hold ($150 per night) on our card. We don't charge purchases to our room, so having that amount of our available funds tied up for the duration of our stay was inconvenient. Ironically, we were forced to charge purchases to the room this trip since what little available funds we had left were for expenses outside the Palazzo. We also experienced a complete water outage for more than an hour during our stay. Unfortunately, this occurred while we were getting ready for a 2:00 p.m. show at the Sphere. I was in the middle of a shower when the water stopped and had to rinse the soap off using bottled water we happened to have in the room. While I understand unexpected issues can occur, this was a significant inconvenience, especially at a luxury resort.