St. Joseph Island Adventure Holidays

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Good location. Helpful and friendly staff.

My only issue is upon check-in at 3:30 I was given a small hotel room that I did not pay for, I reserved and paid for the studio room. I went back to get the correct room and was told I was automatically given that smaller room because the room I paid for and reserved wasn’t ready yet, the issue is that they said I could stay in that room or be put in the queue for the studio I paid for. That was it. No offer to refund to the lesser room, no apologies. By that point I had traveled 9+ hours with my family and requested to be contacted as soon as possible for a room so we can settle and rest. Beyond that, the rooms were beautiful and tidy, we just didn’t like that the hallway walls where the rooms were didn’t have the pictures on them so all we saw was hardware.

I booked a room in advance where I had a view and the day of check-in they gave me one where only the wall looked, I asked and there was no fair justification

I had an incredibly frustrating experience at this hotel due to a complete lack of basic amenities and helpful service. My flight out of LA was late at night, well after the 11:00 AM checkout time. When I asked to leave my bags for a few hours, I was told that my luggage was "not their problem." Basic luggage storage is a standard service for almost any hotel. If a property does not offer it, that policy absolutely needs to be clearly advertised at the time of booking so guests can plan ahead. Because the hotel hid this information, I was forced to waste my precious last day in LA dragging my heavy bags all the way to a downtown storage facility at an extra, unexpected expense. The hotel's total lack of accommodation and dismissive attitude completely ruined the end of my trip. I will not be staying here again and strongly advise others to look elsewhere if you expect basic hospitality.

Floor was dirty, tight space bathroom, air conditioner cool but noisy. They have to collect $150 deposit others inn doesn't need to collect. One small towel was dirty. Will not go back there anymore.