Pelee Island Adults Only Holidays

I was quite disappointed with my experience. The room didn’t feel clean and didn’t meet the standards I expected from a higher-end hotel. The staff were less than friendly, with many being quite rude. The food was terrible; we ended up spending $160 at the restaurant, and the potatoes were inedible. The steak had no flavor, and even the Brussels sprouts were of lower quality than what you'd find at Walmart. We felt cheated and left the restaurant hungry. However, I must commend the two gentlemen who served our food—they were excellent and the main reason we chose not to voice our concerns. On a positive note, Melanie, the barista, was fantastic and truly saved the hotel's reputation. Starbucks clearly knows how to deliver great customer service, and they could teach the hotel staff a thing or two. Overall, it was disheartened. My husband had a business trip, and we joined him, covering the cost of our own room. While I try to avoid regrets, I can’t help but wish we had chosen a different place to stay.

Booked for work, will be my go to from now on!

Didn’t like the bed and it was a little bit dirty

Great Property and customer service! Area around could use some TLC.

The concierge service was excellent. Housekeeping left a note indicating we would only receive room service, same day, if we requested it (due to our “do not disturb” sign. Later, the sign was taken down, but housekeeping repeatedly tried to enter the room without having been called. The location of the hotel is great, very close to Times Square. The Grab’n Go sandwiches we purchased downstairs were all stale.

Eveyrhing was perfect! I love staying at 1 hotel

Absolutely amazing experience. We will be back

Great location. Easy parking. Majority of staff were really friendly & helpful; sadly a couple we encountered on the morning of our check out were down right rude. Fantastic drinks served in the lounge, breakfast drinks selection good, breakfast food average.

Ideal location for exploring New York. Breakfast buffet was excellent.

The concierge service was excellent. Housekeeping left a note indicating we would only receive room service, same day, if we requested it (due to our “do not disturb” sign. Later, the sign was taken down, but housekeeping repeatedly tried to enter the room without having been called. The location of the hotel is great, very close to Times Square. The Grab’n Go sandwiches we purchased downstairs were all stale.

Issues with facilities; bathroom door would not close, air conditioner broke down, blinds to windows would not open, room key cards needing to be changed out frequently as they stopped working.

Very clean hotel. Easy access to check In and out. Will stay here again

I rather have a receptionest.

Eveyrhing was perfect! I love staying at 1 hotel