Ellesmere Island Adults Only Holidays

I was quite disappointed with my experience. The room didn’t feel clean and didn’t meet the standards I expected from a higher-end hotel. The staff were less than friendly, with many being quite rude. The food was terrible; we ended up spending $160 at the restaurant, and the potatoes were inedible. The steak had no flavor, and even the Brussels sprouts were of lower quality than what you'd find at Walmart. We felt cheated and left the restaurant hungry. However, I must commend the two gentlemen who served our food—they were excellent and the main reason we chose not to voice our concerns. On a positive note, Melanie, the barista, was fantastic and truly saved the hotel's reputation. Starbucks clearly knows how to deliver great customer service, and they could teach the hotel staff a thing or two. Overall, it was disheartened. My husband had a business trip, and we joined him, covering the cost of our own room. While I try to avoid regrets, I can’t help but wish we had chosen a different place to stay.

It was near everything...great entertainment...good customer service

Over all my experience was amazing and I will definitely stay here again, but however, I didn’t like the fact that they gave me someone else’s room key twice, but they was quick to apologize for the mixup. Other than that I enjoyed my stay.

Great staff, comfortable beds and good room size

4th time staying here. Great for business and leisure

The reception made me pay $30 per night for an upgrade even when I showed I was VIP Gold with free upgrade when available. Pushed back to offer me 20% off food and drink and gave me the lowest level

The hotel is beautiful, inside and out. Nice dining options and top notch pool.

Wei Wei at the front desk was fantastic! she was so helpful and kind.

Most clean hotel I have ever stayed in while in NY! The beds were very comfortable! The location was perfect!! Will definitely be back!!💜

At peak times, especially breakfast, the elevator is a nightmare! Took as 25mins to get down to the lobby one morning. The staff was great, nothing they could do to fix it, but just plan accordingly.

It was near everything...great entertainment...good customer service

Good place recommend this hotels enjoyable 😊

Very clean hotel. Easy access to check In and out. Will stay here again

Great idea but not a real hotel feel. Very nice staff but difficult to get bags off the car, no bell hop and the access to the hotel is tricky