Beach Hotels & Resorts in San Eugenio from AU$101

"The stay is a minimum AIRBNB experience, although you pay for a 4 star hotel. It would have been much cheaper with AIRBNB. We stayed 17 nights and no sheet change, towels with holes in them, understaffed. The cleaning meant just moping and throwing away the garbage. The breakfast, the minimum you could think of and not that fresh products. In all that complex I think I say at most the same 20 people for all areas. We stayed before and it was a hotel experience. Now again it's just an over expensive airbnb. I will never come back. "

"Overall good stay…. Dining staff was good …, overall bar staff was great except few of them…. Not too friendly."

"Great stay"

"Rooms and hotel as a whole are clean and staff are attentive and pleasant. However, I would say amenities are not on a 4 star level and the thing that lets it down the most is the food (especially if you are vegetarian). We were all inclusive and still ate out for more than half of our meals. Breakfast is the only decent meal in the hotel."

"Wasn’t checked in at the preferred reception for some reason ? Also the butler service was non existent in preferred club areas. Apart from that the hotel and service was excellent"

"Nice hotel nice staff"

"Lovely location and apartment "

"Our first apartment was roomy but dated, was glad to be all inclusive because we only had two hobs to feed us. The room was very dark and dismal due to the locality of the room but after I explained I felt claustrophobic the manager let us change rooms a couple of days later. The entertainment during the day was rubbish, nowhere for the kids to play and I can only think they must be short staffed, from bar to outside activities, there are long waits at the bar and no imagination for fun stuff around the pool and nightlife. It’s an absolute must to get up before the sun does to get a sun lounger and parasols are minimal, ie 1 for the lifeguard! We were told all inclusive starts at 8am and finishes at 11pm, but this is not true, we had to eat out on more than one occasion because they would rather feed staff than guests but I suppose that’s not such a bad thing 🤔 , so that’s what moves me on to location, can’t fault it. Free buses and paying fare bus just right outside the hotel , minutes from shops restaurants and the beach."

"Apartment with limited sea view but ok. Never used the pool retired age. Little to no contact with the staff, but were helpful in all interactions."