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Reviews of La Réserve Eden au Lac Zurich

5 out of 5
La Réserve Eden au Lac Zurich
Utoquai 45, Zürich, ZH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 23 out of 31 reviews" "
Rating 8 - Good. 4 out of 31 reviews" "
Rating 6 - Okay. 0 out of 31 reviews" "
Rating 4 - Poor. 3 out of 31 reviews" "
Rating 2 - Terrible. 1 out of 31 reviews" "

9.8/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dayamis, miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente!
Stayed 6 nights in Sep 2023
Response from La Réserve Eden au Lac Zurich on 1 Oct 2023
Dear Dayamis,Thank you for the top score! We really appreciate it.We are looking forward to your next stay.Kind regards,Your La Réserve Eden au Lac Zurich Team

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from La Réserve Eden au Lac Zurich on 1 Oct 2023
Lieber AndreasWir bedanken uns recht herzlich für die höchste Bewertung und teilen sie gerne mit unseren Mitarbeitenden. Wir freuen uns auf Ihren nächsten Besuch!Freundliche Grüsse,Ihr La Réserve Eden au Lac Zurich Team

10/10 Excellent

david

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You must stay at this hotel as it is one of the only hotels that caters for all and gives more. I travel a lot and it is one of the best hotels I have ever stayed at and it simply is amazing !!! Service , food , staff , and facilities are amazing and great location and amazing view of the river. When in Zurich I will always stay here as it is wonderful in every way and they absolutely do everything possible to please clients. Amazing !!!
Stayed 2 nights in Mar 2023
Response from Front Office on 2 Apr 2023
Dear Mr. David,Thank you so much for taking the time to write this positive feedback about your recent stay at La Réserve Eden au Lac Zürich. It is of importance for us that our guests share their experience so that we can continuously improve our service.We are very happy to hear that you enjoyed every aspect of your stay, our service and our staff. We look very much forward to welcoming you back soon.Kind regards,La Réserve Eden au Lac Zürich team

10/10 Excellent

Mei Han, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right in the city center by the Zurich lake, this hotel is very meticulous, preparing almost everything in the room to bring more convenience to all people who travel abroad. It's one of my favorite hotel. Good service, Great food and Convenient.
Stayed 4 nights in Oct 2022

4/10 Poor

hamad

Stayed 1 night in Jul 2022

8/10 Good

Rajmattie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk were extraordinary. Were very helpful and endearin. The doormen were equally helpful.
Stayed 3 nights in May 2022

10/10 Excellent

hubert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

ANTONIO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciate very much the overall ambience and decor, really first class, and the truly excelent restaurant on the sixth floor. We were disappointed that our room was not ready at 3PM. For a hotel of this class this is not acceptable.
Stayed 1 night in Oct 2021
Response from La Réserve Eden au Lac Zurich on 2 Nov 2021
Dear ANTONIO, Thank you very much for your review, we are happy to hear that you enjoyed your visit at our hotel. We would like to apologize for not having had your room ready at the appropriate time. We always try to ensure that our guests can enter their quarters upon their arrivals or latest by 15:00, but sometimes due to different reasons we can't uphold this promise. We regret that in your case it was one of those exceptions. We still hope to welcome you back soon in order to create yet another memorable experience for you. Best regards, Your La Réserve Eden au Lac Zurich Team

2/10 Terrible

Emmanouil

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Terrible customer service appalling attitude. The smallest room I have ever been in a hotel. The hotel made the most ridiculous suggestions to me. Unlike any five star hotel I have ever stay. They are always right no customer service, lack of commerciality. It’s a disgrace for La Reserve. Do not think it has anything to do with any other hotel of the group. The building and the renovation is to exacting standards.
Stayed 1 night in Oct 2021

4/10 Poor

kimberly

Business traveller
Disliked: Staff & service
Not worth it
The staff made you feel like you were asking a favor. We asked for a 12:30/1:00 checkout and they said absolutely not with the same tone of displeasure. The curtains were broken in the bedroom. Turndown surface was sloppy.
Stayed 2 nights in Sep 2021

4/10 Poor

Boris

Liked: Cleanliness
Disliked: Staff & service
The hotel has been amazingly newly renovated, but the reception staffs are not very friendly, there is no smile , no warm welcome. They looked like we owed them a million. They do their job, but no friendly service. We stayed in the same hotel a few years ago. They were better than the new staffs. Especially the receptionist male staffs , not very friendly. It is not worthy for the expensive price.
Stayed 1 night in Sep 2021
Response from La Réserve Eden au Lac Zurich on 8 Sept 2021
Dear Boris, Thank you for your review and for taking the time to write it. We regret hearing, that you left our hotel disappointed by our service. We have forwarded your feedback to our reception team and we hope you'll visit us soon again in order for us to provide you with the service level we usually strive to provide for our guests. Best regards, Your La Réserve Eden au Lac Zurich Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We reach at 5 pm , the rooms were ready and the staff told us that they were waiting for us . Staff are wonderful , concierge staff are amazing specially Kubilay Karaca , he helped and made even a daily plan for the site visits (Itinerary) The direct access to the lake is only on this hotel Location of the hotel is the best . I took the balcony room , I believe it was the best room on the hotel since we have a large balcony with direct view to the lake . We took our Breakfast daily on the room on the balcony . ( room number 42 ) Also we took another room for the children ( room 41 ) it was connected rooms with also a balcony but not direct view to the lake .
Stayed 5 nights in Aug 2021
Response from La Réserve Eden au Lac Zurich Team on 20 Aug 2021
Dear Anonymous, Thank you very much for your amazing review and your incredibly kindn comment. We have already forwarded your words and feedback to Kubilay and the entire team and we can't wait to hopefully soon welcome you back at our hotel. Best regards, Your La Réserve Eden au Lac Zurich Team

10/10 Excellent

Mariam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from La Réserve Eden au Lac Zurich on 20 Aug 2021
Liebe Mariam, Vielen Dank für die ausgezeichnete Bewertung, wir freuen uns sehr zu hören dass Ihnen Ihr Aufenthalt bei uns so gefallen hat. Wir hoffen, dass Sie uns bald wieder besuchen werden! Freundliche Grüsse, Ihr La Réserve Eden au Lac Zurich Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from La Réserve Eden au Lac Zurich on 17 Aug 2021
Dear Guest, Thank you very much for your great review! We are happy to hear that you enjoyed your stay with us this much and hope to welcome you back very soon! Best regards, Your La Réserve Eden au Lac Zurich Team

8/10 Good

Victoria, bahamas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic ovation overlooking the lake. Active social area pedestrian area around the lake. Great shops and restaurants within walking distance.
Stayed 2 nights in Sep 2020

10/10 Excellent

fred

Stayed 3 nights in Mar 2024

10/10 Excellent

Giannina

Stayed 1 night in Mar 2024

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jussi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hulppea rantaparatiisi, kympin näköala järvelle
Erittäin mukava henkilökunta ja ylipäätänsä kokemus. Hulppeat maisemat järvelle ja bonuksena uimapaikka heti vastapäätä, jonne voi kipaista kylpytakeissa huoneesta. Hotelli panosti meidän viihtyvyyteen; ei kertaakaan tullut sellaista joistakin Helsingin nk. "luksushotelleista" tuttua fiilistä, että asiakkaat ovat pakollinen rasite joita täytyy sietää. Virheetön kokemus kaiken kaikkiaan, ja Zurich tietenkin omaa luokkaansa kaupunkina (Mikkeli tuli mieleen, mutta yksin omaan hyvällä tavalla).
Stayed 3 nights in May 2023
Response from Front Office on 20 June 2023
Dear guest,Thank you for taking the time to share your feedback with us. We are very happy to hear that you enjoyed your time with us and that the service provided exceeded your expectations. We are also happy that you enjoyed the extra services offered as the access to the “Badi” in front of the hotel. We hope to welcome you back soon again!Kind regards,La Réserve Eden au lac team

10/10 Excellent

Tove

Stayed 1 night in Apr 2023
Response from Front Office team on 30 Apr 2023
Dear Tove,Thank you very much for your great comment! We are very pleased to hear that you enjoyed your stay with us.Best regards,

10/10 Excellent

Adolfo J T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilha
Incrível
Stayed 4 nights in Jan 2022

10/10 Excellent

Daniel

Stayed 1 night in Nov 2021
Response from La Réserve Eden au Lac on 20 Jan 2022
Wir danken Ihnen herzlich für Ihre positive Rückmeldung und freuen uns sehr, dass wir Ihre Vorstellungen erfüllen konnten. Wir freuen uns, Sie erneut bei uns begrüssen zu dürfen und senden Ihnen bis dahin Herzliche Grüsse aus Zürich Ihr La Réserve Eden au Lac Team

10/10 Excellent

Remy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique hôtel Service parfait Resto incroyable
Stayed 1 night in Nov 2021
Response from La Réserve Eden au Lac Zurich on 29 Nov 2021
Cher Remy, Merci beaucoup pour votre commentaire et vos mots gentils ! Nous sommes très heureux d'apprendre que vous avez apprécié votre séjour chez nous et surtout votre visite à notre restaurant. Nous espérons que vous serez bientôt de retour à Zurich et que nous aurons le plaisir de vous accueillir à nouveau chez nous ! Meilleures salutations, Votre équipe de La Réserve Eden au Lac Zurich

10/10 Excellent

Judith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait Un hôtel impeccable joli service parfait Je vais dans tous les hôtels de la chaine et c est toujours parfait
Stayed 5 nights in Aug 2021
Response from La Réserve Eden au Lac Zurich on 14 Oct 2021
Chère Judith, Merci beaucoup pour votre charmant commentaire, nous apprécions votre réaction. Nous sommes heureux d'apprendre que vous avez apprécié votre visite dans notre hôtel et que les expériences que vous avez vécues au sein de notre groupe ont été des moments mémorables. Ce serait un plaisir de vous accueillir à nouveau, nous espérons que vous reviendrez bientôt à Zurich ! Meilleures salutations, Votre équipe de La Réserve Eden au Lac Zurich

10/10 Excellent

rosana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from La Réserve Eden au Lac Zurich on 8 Sept 2021
Dear Rosana, Thank you very much for your great review! We are excited to hear that you enjoyed your stay with us and we hope to have the pleasure to welcome you back very soon! Best regards, Your La Réserve Eden au Lac Zurich Team

10/10 Excellent

Vania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
à répéter
Absolut einwandfrei. Sehr freundliches und hilfsbereites Personal.
Stayed 1 night in Jun 2021
Response from Votre équipe de La Réserve Eden au Lac Zurich on 26 June 2021
Chère Vania, Nous vous remercions pour votre superbe commentaire et nous réjouissons de pouvoir vous accueillir à nouveau. Meilleures salutations,

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bon séjour
Tres bon séjour dans ce bel hôtel de luxe, chambre design et excellent service notamment à la réception.
Stayed 1 night in Apr 2021
Response from La Réserve Eden au Lac Zurich on 27 Apr 2021
Cher Marco, Merci beaucoup pour votre commentaire et pour avoir raconté votre expérience. C'est avec plaisir que nous partageons vos mots avec notre équipe de réception, qui cherche toujours à créer des moments inoubliables pour nos clients. Nous sommes très heureux d'apprendre que vous avez apprécié votre séjour chez nous et nous espérons vous accueillir à nouveau bientôt dans notre hôtel ! Meilleures salutations, Votre équipe de La Réserve Eden au Lac Zurich

8/10 Good

Rudolf Horst

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ein hervorragend möbl.Hotel mit 2 Schwachstellen
Während Ihr Team z.B.an der Rezeption absolut hervorragend ist, auch das Personal im Restaurant sehr gut, läßt es im oberen Stockwerk etwas zu wünschen übrig.Auch die Küche hält nicht recht was Ihr hoher Standard verspricht...🤔 Was Sie in jedem Fall schleunigst ändern sollten, ist - was wohl als wohlklingende Musik im Hintergrund gedacht war - das Bum-Bum bei der Bar am Abend.
Stayed 4 nights in Sep 2020

10/10 Excellent

Arielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
fantastico mas não room 55
Hotel excepcional, lindo, moderno rico de detalhes e serviço fantastico. Pena meu apto. de Nº 55 ser pequeno, com moveis inadequados ao tamanho do quarto, e logo abaixo do bar com DJ no teto logo acima do meu.
Stayed 5 nights in Aug 2020