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"Yes in both cases"

"We had the best stay. Staff were friendly and helpful. Will return "

"Beautiful room, excellent location, super friendly staff. "

"Breakfast superb everything about this hotel is great location is about 15 minutes from the train station couldn’t fault it "

"Hotel was beautiful, staff lovely and friendly ...Breakfast was very tasty with a great selection... We had a lovely stay. the hotel was very central to everything ... We would highly recommend this hotel and we would definitely go back again .. "

"First off: STAFF IS GREAT and very accommodating! Negatives: As beautiful as it is, our room was on 2 levels. This is challenging because the bedroom upstairs with 1/2 bath was UPSTAIRS and the full bathroom and shower were downstairs. The stairs are STEEP, narrow and winding. Not for older travelers with a recent knee replacement with luggage. See photos. Perhaps this layout would not deter younger or more fitful travelers but for us, it wasn’t a good fit. PLUSES: Centrally located clean and quiet. Lovely appointed and beautifully decorated. Excellent helpful staff. "

"The room was very designed and very clean. The staff were all efficient and kind, our stay was lovely thank you."

"Very poor reception staff and a horrendous experience with a male staff member who was rude and very aggressive towards me. My 4th stay here and probably my last."

"The room was clean, staff was friendly. What could have improved our rating: 1. Curtain around shower area for a little more privacy. 2. More places to hang or stack clothes. 3. Hair dryer"