Penthouse Apartment with 3 Bedrooms | Living area

Reviews of Matterhorn Lodge Boutique Hotel & Apartements

4 out of 5
Matterhorn Lodge Boutique Hotel & Apartements
Englischer Viertel 11, Zermatt, VS

Reviews

9.6

Exceptional

Rating 10 - Excellent. 102 out of 128 reviews" "
Rating 8 - Good. 20 out of 128 reviews" "
Rating 6 - Okay. 2 out of 128 reviews" "
Rating 4 - Poor. 4 out of 128 reviews" "
Rating 2 - Terrible. 0 out of 128 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

James, Port Melbourne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
10/10
Stayed 5 nights in Dec 2023
Response from Matterhorn Lodge Team on 17 Feb 2024
Güeten Abund Jameshank you very much for your visit. Your top rating shows us that we are on the right track. We are proud to be able to inspire our guests.Best regards from the Matterhorn Lodge team

10/10 Excellent

Chunchi

Stayed 1 night in Dec 2023
Response from Matterhorn Lodge on 29 Dec 2023
Tagwohl ChunchiThank you very much for your visit and the great rating. Were happy that you liked your stay with us.We wish you all the best!Kind regards Euer Matterhorn Lodge Team

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Great property and staff. Very well done. Comfortable and clean, great base for exploring the area
Stayed 2 nights in Jul 2023
Response from Matterhorn Lodge on 10 Dec 2023
Güeten Abund CharlesThank you for your visit and this great feedback.We are happy that you liked your stay. Our housekeeping does its best every day to keep our hotel clean.We wish you all the best!Kind regards Euer Matterhorn Lodge Team

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, eco-friendly
Stayed 1 night in Sep 2023
Response from Matterhorn Lodge on 9 Oct 2023
Tagwohl DavidThank you very much for your visit and the best rating. We are very happy that you support our typical Swiss way with our philosophy Sustainability. We are already looking forward to seeing you again.Best regards - your Matterhorn Lodge Team

10/10 Excellent

Yongbin

Liked: Staff & service, amenities, property conditions & facilities
Very clean and convenient location, no complaints at all!
Stayed 2 nights in Sep 2023
Response from Matterhorn Lodge on 23 Sept 2023
Tagwohl YongbinThank you for your visit and this great rating. We are very pleased that you enjoyed your stay with us. We will pass on this compliment to our housekeeping staff, who do their best every day to keep the house clean. We wish you all the best and see you next time.Kind regardsEuer Matterhorn Ldoge Team

10/10 Excellent

Kevin

Stayed 3 nights in Sep 2023
Response from Matterhorn Lodge on 4 Oct 2023
Tagwohl KevinThank you for your visit and the 5 Points rating. Were happy that you liked your stay with us.We wish you all the best.Kind regardsEuer Matterhorn Lodge Team

10/10 Excellent

SCOTT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing! Beautiful in every way. The room was very well equipped and spotless clean. The staff are so accommodating and friendly. I couldn’t imagine having a better experience anywhere else in Zermatt. Of the four hotels we visited in Switzerland, this hotel is far superior to any of the others. My only wish is thst i could have stayed there longer!
Stayed 2 nights in Aug 2023
Response from Matterhorn Lodge Team on 30 Aug 2023
Tagwohl ScottThank you very much for your valuable feedback and your visit. We are very pleased to hear that you felt comfortable with us and that we were able to contribute to a successful stay in Zermatt. We will pass on the compliment to our housekeeping staff, who do their best every day to keep our house so spotless clean. It's a shame that you were only with us for such a short time - we look forward to you visiting us next time and staying longer. Kind regards Euer Matterhorn Lodge Team

10/10 Excellent

Kunal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Nice boutique hotel. Walking distance from the station. Small family run place with friendly staff who are always happy to help. Great views of Matterhorn:)
Stayed 2 nights in Jul 2023
Response from Your Mattehorn Lodge Team on 8 Aug 2023
Tagwohl KunalThank you very much for your visit. It's always a pleasure to share such fantastic feedback with our team. Thank you for sharing your impressions with other travelers. We are happy that our philosophy convinced you.Kind regards

10/10 Excellent

Allison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. The staff was amazing. I was so sad to leave. I definitely recommend this place. Perfect location, amazing breakfast, wonderful staff, top of the line spa.
Stayed 2 nights in Aug 2023
Response from Your Matterhorn Lodge Team on 7 Aug 2023
Güeten Abund Allisona big thank you for your visit and the time we were allowed to spend with you. Your compliment shows us that we are in the right place :-)We are very happy that we were able to convince you. Hope to see you again.Best regards

4/10 Poor

JOSEPH

Disliked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from your Matterhorn Lodge Team on 4 Aug 2023
Tagwohl Josephthank you very much for your visit. We are very surprised by your rating. We always strive to make your stay in Zermatt more beautiful. Too bad we couldn't inspire you. Just let us know next time what we can do better.Kind regards and all the Best

4/10 Poor

Vesna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Location is good, inside is good, but I was very disappointed with the service provided. Room position was bad , room was on the ground and vie was terrible: we were looking at the garbage container. Room wax dark , no light from outside . Nobody cleaned our room or take dirty cups and garbage!!! Room was not cheap and we deserved better conditions for the money we paid.
Stayed 2 nights in Jul 2023
Response from Best regards - the Matterhorn Lodge team on 25 July 2023
Güeten Abund Vesnaagain a sincere apology. We're really sorry that we couldn't impress you. Mistakes can happen again and again and housekeeping is also aware that they are not satisfied.Our 14 Chalet double rooms are divided into 5 categories. You have booked the standard category. These rooms do not have a mountain view and do not have a balcony, but are nevertheless very nicely furnished.We really hope that our accommodation with the room price is a small compensation and can brighten up your next aperitif.

10/10 Excellent

Siew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
lovely family-owned and run lodge in zermatt
Stayed 4 nights in Jul 2023
Response from Best regards - Your Matterhorn Lodge Team on 21 July 2023
Tagwohl Siewwe are very happy that we get a top rating for our work. Thanks for your visit! The fact that you feel comfortable with us shows that we are right with our family philosophy and conviction - we are already looking forward to seeing you again

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely perfect spot to stay in Zermatt. If I’m ever lucky enough to return, I won’t look anywhere else!
Stayed 2 nights in Jun 2023
Response from Your Matterhorn Lodge Team on 29 June 2023
Güeten Abund MichaelThe best compliment makes our heart beat faster. Thank you very much for your visit and the highest number. We are also very happy when we meet again and say only to a warm welcome - again and again. Best regards

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite Hotel Anywhere!
Amazing hotel experience! Management made us feel like family. Cleanest hotel I've ever stayed in anywhere, I highly recommend and will be returning.
Stayed 2 nights in Jan 2023
Response from Best regards - your Matterhorn Lodge Team on 30 Jan 2023
Güeten Abund Ralphthank you very much for your visit! The compliment motivates us and gives us the feeling that we are also welcome with our typical Swiss way :-)We are already excited when we can welcome you again.

10/10 Excellent

Alison

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2023
Response from Your Matterhorn Lodge Team on 11 Mar 2023
Tagwohl Alisonthank you very much for your visit and the best rating. we are very happy that we can give you a home in the majestic mountain world.We are already looking forward to next time.

10/10 Excellent

Walter

Stayed 1 night in Jan 2023
Response from Fröhlicher Gruss - Euer Matterhorn Lodge Team on 6 Jan 2023
Güeten Abund Walterherzlichen Dank für Euren Besuch und die wertvolle Bewertung. Das Kompliment motiviert uns auf weitere Besuche. Wir freuen uns auf ein Wiedersehen.

10/10 Excellent

Elizabeth

Stayed 4 nights in Jul 2022

8/10 Good

Edna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anna was great, very friendly and willing to help with a sweet smile always. They aren’t flexible with chick in and check out time , even for a very short time . Other than this this a great place to stay in beautiful Zermatt.
Stayed 2 nights in Jun 2022
Response from Your Matterhorn Lodge Team on 24 June 2022
Tagwohl Edna Thank you very much for your visit and the nice compliment. We will be happy to pass it on. We always strive to do our best for our guests. If we are not at the reception, we are always available by phone, so that we can make your check-out more pleasant the next time. We wish you a good trip and look forward to seeing you again. Best regards

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch property and people!
Absolutely wonderful!!! The people and the property!!! We just stayed one night, but from the moment we arrived, everyone was so nice and helpful. They picked us up at the train station and were very welcoming. The property is so beautiful; it's decorated very tastefully and classy. Will definitely stay there again whenever we are in Zermatt.
Stayed 1 night in Jun 2022
Response from Matterhorn Lodge Team on 20 June 2022
Tagwohl Deanna We are very happy that you appreciate our hospitality and our philosophie. We enjoyed the time with you and are sure that with such motivating words we will have a wonderful season :-) All the best to you and see you next time Kind regards - your Matterhorn Lodge Team

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and modern hotel, friendly staff
Our visit to Matterhorn lodge was great! Hands down will come here again, and will refer to family and friends. I feel like you can’t tell in pictures as much, but it’s very nice and modern, and rooms are quite large. Breakfast is delicious, and they will make you any coffee you like! We also enjoyed getting to know the manager, Ruth, who was very friendly and helpful. Also, if you call, someone from the hotel will pick you up and drop you off at the train station when needed. All in all, top tier experience!
Our bedroom
Outside of hotel
Bathroom
Stayed 6 nights in Feb 2022
Response from Your Matterhorn Lodge Team on 28 Feb 2022
Tagwohl Jeffrey Your visit, getting to know each other and the nice words - that is balm for our souls. Thank you very much for your motivation. We are very happy when our guests understand and appreciate our philosophy. We are already looking forward to the next encounter and will show you again and again that we are happy to be there for you. Kind Regard

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2022
Response from Fröhliche Grüsse Euer Matterhorn Lodge Team on 9 Jan 2022
Güeten Abund Anonymous vielen herzlichen Dank für Euren Besuch und das wertvolle Kompliment. Wir sind sehr beeindruckt, dass wir Euch überzeugen konnten. Alles Gute

10/10 Excellent

YEOW HENG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great. Excellent services . Feel like home. Would be better if shower area fitted with door or enclosed
Stayed 2 nights in Dec 2021
Response from Your Matterhorn Lodge Team on 28 Dec 2021
Güeten Abund Yeow Heng Thank you very much for your visit - we are glad that we could make your time in Zermatt more enjoyable. A big thank you for the Christmas rating - it is a great pleasure for us. of our 14 chalet double rooms there are also some with hidden bathrooms - let us know your wishes when you book next time. We wish you only the best and a happy new year.

4/10 Poor

Tia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2021
Response from Euer Matterhorn Lodge Team on 26 Dec 2021
Güeten Abund Tia Herzlichen Dank für Euren Besuch und Eure Rückmeldung. Wir sind sehr traurig, dass wir Euch nicht begeistern konnten. Gerne verbessern wir uns mit Eurer Hilfe und freuen uns, wenn wir bei Eurem nächsten Besuch all Eure Wünsche erfüllen können. Frohes Neues Jahr und alles Gute

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was one of the best places I stayed in in Zermatt. Excellent location, cleanliness amnesties. Most of all extremely professional, helpful and welcoming staff and atmosphere!
Stayed 2 nights in Sep 2021
Response from Your Matterhorn Lodge Team on 18 Sept 2021
Tagwohl Sally What a beautiful encounter. Thank you very much for your visit and the motivating compliment. We are proud and very happy when we can make our guests' stay in Zermatt even more enjoyable. It is important to us that we are allowed to walk with happiness. We look forward to seeing you again. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in the city center with exceptional service and cleanliness.
Stayed 1 night in Aug 2021
Response from Your Matterhorn Lodge Team on 6 Sept 2021
Güeten Abund Tuan we are happy that you give us such a good rating. Again and again it makes us happy - to inspire guests. Today we are already looking forward to seeing you again. Kind regards

10/10 Excellent

Heather

Stayed 1 night in Sep 2021
Response from Your Matterhorn Lodge Team on 16 Sept 2021
Güeten Abund Heather we are happy that you visite us and that you understood our federal swiss english. We also are happy and thankfull for this nice Compliment. We look forward to welcome you again.

10/10 Excellent

peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Matterhorn Lodge and Apartments Zermatt Review
The Matterhorn Lodge and Apartments in Zermatt was the best hotel I have ever stayed in. The apartment was out of this world the spa area was amazing and the view from the balcony of the Matterhorn was breathtaking
Stayed 4 nights in Aug 2021
Response from Your Matterhorn Lodge Team on 30 Aug 2021
Tagwohl Peter Thank you very much for your visit. We are very happy that we could make your stay in the mountains more enjoyable and we are happy for the Compliment. It is wonderful when we can make people even happier :-) We are already looking forward to your next visit Kind regards

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Your Matterhorn Lodge Team on 14 July 2021
Güeten Abund Thomas we are very flattered with this wonderful compliment. Thank you verry much for your visite and for understanding the federal swiss english. We are happy to spend Time with you. You make us happy because you show us that we were able to inspire you. We are happy to give our guests a home in zermatt and simply want to make your stay more beautiful. We are already looking forward to seeing you again. All the best and kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent mountain lodge feel
Very comfortable room, excellent bed, nice, modern bathroom, lots of closet space, nice balcony with great lounge chairs. Decor of the entire hotel is very well done: mostly wood, nice lighting, nothing too in-your-face. Very well taken care of and contemporary vibe.
Stayed 3 nights in Mar 2021
Response from Your Matterhorn Lodge Team on 25 Mar 2021
Tagwohl Anonymous Thank you very much for your visit and the valuable compliment. We are happy when our guests feel our philosophy of the mountains and also feel comfortable in this very special time. We're already looking forward to seeing you again. Kind regards

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
I had a wonderful stay, thanks to Ruth and Anya. From the soulful breakfast to the quality of the amenities to the attentive service, it was a memorable experience and I will stay here again in the future. The location is perfect as well — easily accessible to all the major trains/cable cars, and right by the village center and restaurants.
Stayed 3 nights in Sep 2020
Response from Das Matterhorn Lodge Team on 7 Oct 2020
Tagwohl Joanna We are very pleased with this compliment. Thank you again for visiting us. We will not forget the time with you and we are looking forward to your the next welcome home. best regards and see you very soon - because winter is coming.

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Convenient location next to restaurants and bars. Very comfortable room with nice amenities. Spa was a wonderful treat and breakfast was delicious. Most of all, the service from hotel employees was great.
Stayed 1 night in Aug 2020
Response from Your Matterhorn Lodge Team on 31 Aug 2020
Tagwohl Isabella We really enjoyed the time with you and are already looking forward to your next visit. Thank you very much for your valuable rating! We are very happy that you felt comfortable with us - it shows us that we treat our guests like friends. We wish you all the best, stay healthy and see you soon. Kind regards

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Swiss lodge with amazing view
Amazing place with a dramatic view of the Matterhorn. I wish I had booked more days!
Stayed 1 night in Aug 2020
Response from Your Matterhorn Lodge Team on 8 Aug 2020
Güeten Abund Stephen We were very happy about your visit. We enjoyed the time with you. Thank you very much for your precious compliment - you show us, like our stone men, that we are on the right track We look forward to welcoming you again soon, so you can stay much longer. Kind regards

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality option in central Zermatt
Matterhorn Lodge is a top quality hotel in the finest Alpine tradition. It is centrally located with a view of the Matterhorn. The hotel will collect your from the station in their buggy for free. The rooms are tastefully furnished and spotlessly clean. The staff are extremely friendly and helpful. Lovely breakfast too.
Stayed 1 night in Jul 2020
Response from Your Matterhorn Lodge Team on 4 Aug 2020
Tagwohl A Thank you very much for your wonderful review. We are proud that we were able to beautify your time in the Zermatt mountains. With our Swiss style we are always happy to be your host. We look forward to seeing you again next time. Kind regards and pleas stay healthy.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great facility, great staff, would go back there no questions asked
Stayed 6 nights in Jan 2020
Response from Your Matterhorn Lodge Team on 23 Jan 2020
Güeten Abund Anonymous we are happy that we could inspire you. Thank you for the nice compliment and your visit and that you understud the federal swiss english We are already looking forward to seeing you again. Kind regards from Zermatt

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pefect holiday stay
We loved our stay at the Matterhorn Lodge Hotel. The hotel was very warm and inviting and the staff was extremely friendly and helpful. Our room was spacious and comfortable and the spa was lovely and relaxing. The location was perfect for walking to anywhere we wanted to go. The only suggestion I can make is to extend the availability of the spa by an hour or two in the afternoons. We will definitely return and would love to stay here again!
Stayed 3 nights in Dec 2019
Response from Euer Matterhornlodge Team on 30 Dec 2019
Tagwohl Diane Thank you very much for your visit and the valuable compliment. We enjoyed the time with you very much and are very happy that we were able to beautify your time. We are happy to open the spa for you longer on request as a PRIVATE spa with a small surcharge :-) We are already looking forward to welcoming you back to us today. Än güete Rutsch - means in Swiss federal english - happy new year Kind regards

10/10 Excellent

John, Connecticut

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, easy walk to the Matterhorn lifts and town. Staff was friendly, rooms were spacious and clean. Back patio is relaxing with a good view of the Matterhorn. Would recommend as a place to stay.
Stayed 2 nights in Sep 2019
Response from Your Matterhorn Lodge Team on 25 Sept 2019
Tagwohl John Many thanks for your visit. We are very happy that you liked it with us. Also a thank you for your feedback. We are always happy to be there for you and look forward to winter wonderland and to your next visit. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Room too hot for summer
Good location for shopping and sightseeing. Though it's not near the train station, they have free shuttle service. Good service. Good breakfast. Good sauna and spa. But the rooms are not air conditioned, so its not too comfortable in this particularly hot summer. In the evening with the windows open, we can hear people walking and talking outside as our room is on ground floor.
Stayed 2 nights in Jul 2019
Response from Your Matterhornlodge Team on 16 Aug 2019
Tagwohl Anonymous Thank you for your visit and your feedback. We are happy, that you like the Matterhorn Lodge. In the mountains, above 1600m it is not often very warm. The Nature is saying thanks for the decision that we do not have air conditioning :-) Nevertheless, we hope that we can welcome you again at the next Zermatt stay. Kind regards and all the best

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property located in the center of Zermatt. The hotel was recently renovated and has a high end mountain decor and cozy feel. Rooms are big, breakfast included is fantastic. The staff offered great recommendations for local food and helped with reservations. We would love to come back.
Stayed 2 nights in Aug 2019
Response from Your Matterhorn Lodge Team on 16 Aug 2019
Tagwohl Anonymous Many thanks for your visit and also thank you, that you understand the federal swiss english :-) We enjoyed the time with you very much and are happy if we could inspire you. We like to have happy guests and do not want to hide our best tips :-) We look forward to your next visit. Kind regards

10/10 Excellent

Tim, Washington DC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish we could've stayed an extra week! The staff were incredibly helpful, suggested amazing restaurants, hikes, and activities. Their customer service was incredible. And the room was the best we experienced in all of Switzerland!
Stayed 1 night in Jul 2019
Response from Euer Matterhorn Lodge Team on 5 Aug 2019
Güeten Abund Tim Many thanks for your visit and the wonderful compliment. We love the mountains and know the Zermatt mountains like our own trouser pocket. We are happy to beautify your stay and are always happy if we succeed. We like to say welcome again by your next trip to Zermatt. Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, nice service, good location, clean rooms, nice bathrooms.
Stayed 2 nights in Jul 2019
Response from Your Matterhorn Lodge Team on 31 July 2019
Tagwohl Anonymous Thank you for your visit and thank you for enjoying our hospitality. We only want the best for you and we are very happy about our work and we like to share this joy. All the best and we will be happy if we can say welcome again

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019
Response from Euer Matterhorn Lodge Team on 20 July 2019
Tagwohl Anonymous vielen herzlichen Dank für Eure Super Bewertung. Wir sind glücklich, dass Ihr Euch bei uns zuhause gefühlt habt. Weiterhin gute Reise Fröhliche Grüsse

10/10 Excellent

Rocky, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent family room which was spacious and have cooking facilities
Stayed 2 nights in Jun 2019
Response from Your Matterhorn Lodge Team on 21 June 2019
Güeten Abund Rocky we are happy that you visite us and that you understud the federal swiss english. Hopefully we can welcome you again on the next trip to zermatt. Kind regards

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel & excellent staff
Stayed 2 nights in Feb 2019
Response from Your Matterhorn Lodge Team on 8 Feb 2019
Tagwohl Julie Your visit was a great pleasure for us and we thank you for the wonderful compliment. Nice that we could show you how much we like to host. (also with our federal swiss english) :-) It makes us happy to open our doors again and again for our international guests. And we are happy to welcome you by your next visit in Zermatt. Kind regards

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Matterhorn Lodge Matters
Our experience here was just wonderful. All the boxes are ticked favourably. The memorable bonus was the great staff. Would recommend it highly.
Stayed 3 nights in Dec 2018
Response from Best regards from your Matterhorn Lodge Team on 30 Dec 2018
Güeten Abund Leon Many thanks for your visit and the wonderful compliment. We are happy if we are allowed to show our guests the right Swiss style, even with the federal English language :-) We wish you a happy new year and all the best. Hopefully we can say - welcome home soon again .

10/10 Excellent

Cameron, Goshen, IN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff here is AMAZING. Super friendly. The rooms are WONDERFUL. There is no better hotel in Zermatt than this one. It is a great location within walking distance of anything in town. There catered to our every need and made sure everything was wonderful for our stay. A little pricey but they went FAR ABOVE and beyond anything we could have imangined for us. Our concierge “Anja” was so hospitable and wonderful and visited with us and even called a local restaurant and made dinner reservations for us at a restaurant she recommended. Five Star salute!
Stayed 2 nights in Aug 2018
Response from Your Matterhornlodge Team on 9 Sept 2018
Tagwohl Cameron Many thanks for your visit and the very nice compliment. We want to make your stay the most beautiful and you show us that it succeeds. We are also happy to be there for you during your next stay in the Zermattmountains - we still have some secret types for you :-) We hope to see you in winter Best regards and have a lot of good time....

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from your Matterhorn Lodge Team on 14 Aug 2018
Tagwohl Anonymous we are happy to have you in the Matterhorn Lodge. for your time and the Kompliment we like to say thank you. You show us, that we are on the right way :-) We looking forward to say hallo again..... Kind regards

10/10 Excellent

Hiu Fung, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvellous
One of the best hotels I have ever stayed, and will definitely choose it again when I revisit Zermatt. The smart design of the room inspired me to decorate my future house referencing to the design of the room
Stayed 2 nights in Jun 2018
Response from Your Matterhorn Lodge Team on 25 June 2018
Güeten Abund Hiu Fung Thanks for your visit and your nice Kompliment. That we could inspire you for your future home - makes us very happy - so you will never forget the Matterhorn Lodge :-) Pleas let us know, when you like to visit us again for the last details :-) we like to be here for you! Kind regards

6/10 Okay

jeehoon, Seoul, Korea

Liked: Cleanliness, property conditions & facilities, room comfort
Too costly
Hotel was too expensive for the value. Sauna facilities were nice, but hotel staff wouldn't allow us to eat in the room. Don't expect an early checkin either. However, the room was pristine.
Stayed 1 night in Apr 2018
Response from Gastgeberin on 18 Apr 2018
Many thanks for your visit and your feedback. In our Solvay Bar we have comfortable sofas and armchairs. On the crackling fire is the area for catering. We serve cold local specialties and homemade products. On the cozy terrace, right in front of the Solvay Bar, you can enjoy the view of the Matterhorn. We are proud that our guests appreciate this solution. Best regards from the Matterhorn Lodge Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, greate decor - just needs air con
This hotel is genuinely a gem. The interior is great and the location is superb - close enough to the station to walk with luggage (10 mins tops) but not on the main street so away from the crowds. One criticism - lack of air conditioning. There was a controller in the room by the door, but I couldn't make it work.
Stayed 2 nights in Jul 2017
Response from The Matterhorn Lodge Team on 5 Aug 2017
Güeten Abund Anonym That you spent your time with us make us very happy. Thanke you for the compliment. In the "Zermattermountain world" it is not always so hot. Environmentally, we have not installed an air-conditioning system - here the windows may still remain open :-) We are looking forward to welcoming you back soon. Kind regards from the matterhorn Lodge Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Response from The Matterhorn Lodge Team on 5 Aug 2017
Güeten Abund Anonym Your wonderful compliment shows us that you felt at home in the Matterhorn Lodge :-) . We are happy to host you and are already looking forward to your next visit. Best regards from the Matterhorn Lodge Team