Exterior
Check availability

Reviews of Alpenhotel Fleurs de Zermatt

4 out of 5
Alpenhotel Fleurs de Zermatt
Unterer Mattenweg 41, Zermatt, VS

Reviews

9.4

Exceptional

Rating 10 - Excellent. 415 out of 569 reviews" "
Rating 8 - Good. 110 out of 569 reviews" "
Rating 6 - Okay. 25 out of 569 reviews" "
Rating 4 - Poor. 11 out of 569 reviews" "
Rating 2 - Terrible. 8 out of 569 reviews" "

9.8/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Ava

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This place had great potential, but unfortunately we didn’t enjoy our stay as the staff was rude and generally unwelcoming. We arrived early at 10AM hoping to drop bags while we skied for the day. The check in guy (Nikolai) seemed annoyed before we even opened our mouths and told us to leave bags outside the hotel as they couldn’t be inside (okay?). We returned at 3:05PM and were told to wait in the lobby until our 3:30PM check-in. There were about 10 other tired looking travelers sitting in the lobby (some sleeping on couches). Seemed very odd that they’d rather have people and bags strewn all over the lobby rather than allow them to check in ~20 minutes early once rooms were ready. At exactly 3:30 they started the check in process which took forever because of the backlog of people. The spa was only open 3PM-8PM which we found out at 8:05PM when the doors were locked. There is also a sign on the front door telling guests to turn their brains on before entering. Just very weird and unwelcoming vibes compared to every other place we stayed. Seems like these people don’t actually like people, so perhaps hospitality is not the best industry for them?
Stayed 2 nights in Apr 2024

10/10 Excellent

Elizabeth, Carlsbad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Ester

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The facility is great. We booked a view room and it was incredible to see the Matterhorn in different weather and times of day. Our room was clean and quiet. The pool area was well kept, sauna after long ski day was amazing. Ski bus around the corner and a short walk to the train station but the hotel shuttle picked us up when we called anyway. Breakfast had a lot of variety and was a great way to start a ski day. Housekeeping was great too. Ski locker had boot holders that were heated in the basement. It has everything you need…BUT The staff was hit and miss. You know that feeling when someone doesn’t want to help you? One morning the breakfast crew was like that, then the next morning welcome. Hot/Cold. Or like a dinner reservation “You are better off doing yourself “ and handed me a laminated list. ok. $500 room and you can’t make an effort or suggestion? Asked where we could rent skis… “maybe up by the train station”. Maybe? Do people come here to ski?? After we bought a beer in the lobby I asked “Could I get a glass of ice to take to my room?”. The guy behind the front desk “I’m not sure if I have enough”?? (Then the next day when I needed to ice my knee the woman at the front desk happily went to the kitchen and brought me a whole bag). It truly could be a 5 star experience you rave about to other people. Clearly most (not all) of these people are just on the clock and don’t care if you come back.
Stayed 3 nights in Mar 2024

8/10 Good

jim

Travelled with partner
Good location, staff was great but should provide more information to first timers. Maybe an info pack. Breakfast needs fresh fruit.
Stayed 4 nights in Mar 2024

10/10 Excellent

Patrick Alain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing!
Stayed 2 nights in Mar 2024

2/10 Terrible

Frank

Travelled with family
Liked: Cleanliness
The management was stubborn and completely inflexible. I tried to contact the General Manager to ask for help but was told he was unavailable and could not be reached. My flights were canceled due to a snowstorm and I had to check out 1 day early and was denied to make it home. Even the airlines in times of disruption allow changes. Expedia tried to contact the hotel but was told no and that there were no refunds for early departure regardless of the circumstances. Find another hotel this one wants your money and does not care about the customer at all!
Stayed 3 nights in Mar 2024

10/10 Excellent

Arif

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spacious rooms, look brand new (or recently renovated). Hotel has gym pool outside area, perfect location less than 5 min walk to train station
Stayed 1 night in Feb 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Davit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 4 nights in Feb 2024

10/10 Excellent

garrett

Stayed 1 night in Feb 2024

10/10 Excellent

Juan Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff blew away our expectations. The locked room and pool are just a few of the amazing amenities.
Stayed 4 nights in Dec 2023

10/10 Excellent

Joseph

Travelled with family
Liked: Property conditions & facilities
Wonderful!
Stayed 3 nights in Feb 2024

10/10 Excellent

Windy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We got a room with Matterhorn View. Everything is amazing. Love the Spa and breakfast.
Stayed 1 night in Jan 2024

10/10 Excellent

Sandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel !
Great hotel: all service is excellent.
Stayed 2 nights in Jan 2024

10/10 Excellent

Aisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property gives cabin vibes. The rooms and bathrooms were spacious. I had two rooms both were clean and enough space for my family. Room 111 and room 311 were the rooms we stayed in. Room 311 is huge, it’s like staying in a nice size single apartment. The breakfast was ok. The staff was very nice. Would I stay here again, absolutely I would.
Stayed 1 night in Jan 2024

10/10 Excellent

Kevin

Stayed 4 nights in Jan 2024

10/10 Excellent

Maxime

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay in this hotel. The Matterhorn view from the room is incredible, we even got upgraded to a higher floor room which made our stay even better. The staff was super nice, the breakfast is great and the spa facilities are quite complete (sauna, steam, cold pool, relaxation area, pool indoor/outdoor with jacuzzi area etc.), really great for after ski relaxation. The hotel is also only at a 5min walk from the train station. Highly recommend
Stayed 2 nights in Jan 2024

10/10 Excellent

Gelenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location and lodge feeling of the hotel. Everything was in walking distance to the restaurant and bars. The staff was friendly and most helpful.
Stayed 2 nights in Jan 2024

6/10 Okay

carlos

Stayed 2 nights in Jan 2024

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay at Fleurs de Zermatt
My family and I were able to spend a week skiing at Fleurs de Zermatt. Our stay was wonderful, and Nicholi and the hotel management team were friendly and made our vacation a memorable one. The hotel exceeded my expectations. The rooms were spacious, the breakfast delicious, and management was extremely helpful in planning our daily activities in Zermatt. The location is perfect for hitting the slopes and is walking distance to all of the town's eateries without being directly in the noise of the town. There is also a convenient grocery store across the street. This hotel is a hidden gem!
Stayed 7 nights in Dec 2023

8/10 Good

Likhita

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The spa and sauna was great
Stayed 1 night in Dec 2023

4/10 Poor

David

Disliked: Staff & service
Awful, rude staff
If you read all the reviews, you will see that the staff in the service is quite awful. They are unfriendly and downright rude-the facility itself is quite nice, it cannot make up for the horrible treatment that guests will get from the staff. Please read the reviews on Google and everywhere else. Everybody has been trained to say no, without listening to your request.
Stayed 2 nights in Dec 2023

8/10 Good

Romain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay but there are better options in town
This was my 5th stay in Zermatt. We had a good stay but I would probably not choose this hotel again. Hotel is conveniently located, room was large, modern and well appointed. Spa was lovely. On the minus side, there was a humidity smell in the room, view was on neighboring building, and the hotel lacked an overall atmosphere in the common area (small empty bar). Staff was courteous but quite indifferent. There was an extra charge to pay the city tax by card! I have never seen in Switzerland.
Stayed 2 nights in Dec 2023

8/10 Good

Manuel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was excellent, staff was friendly and helpful. The walking distance from the train station was very short and easy. The breakfast buffet was amazing as well afternoon coffee time as well. Oir room and bathroom were beatiful, we loved the wood beans and the simple and beatiful design. The beds and pillows were very comfortable. This place was built with a rustic and updated design. The pool and spa were beatiful. I will be back, I don't need to check any other hotels.

10/10 Excellent

Jose

Stayed 1 night in Oct 2023

10/10 Excellent

Adil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect.
It was amazing place. Very courteous staff.
Stayed 1 night in Oct 2023

8/10 Good

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Great location
Stayed 1 night in Oct 2023

6/10 Okay

Marcella

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel and Zermatt were beautiful! The breakfast was great. The staff outside of the young lady at checkout was not super friendly. They almost seemed bothered by us.
Stayed 1 night in Sep 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed by all the reception staff and breakfast staff who went over and above on a number of occasions. My only disappointment was actually with the gentleman I presume was the manager who was abrupt and verging on rude on occasions when we were dealing with him. But the reception team couldn’t have been more over and above helpful
Stayed 3 nights in Sep 2023

10/10 Excellent

Jennifer

Stayed 1 night in Sep 2023

10/10 Excellent

Yinge

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a wonderful home to stay. The room is spacious and comfortable. The location is convenient.
Stayed 1 night in Aug 2023

10/10 Excellent

royce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The city
Stayed 1 night in Aug 2023

10/10 Excellent

Andy Chung-Han

Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for two nights and it was excellent - the hotel is cosy and boutique with great facilities including gym, sauna, steam room and indoor/outdoor pool. Breakfast was excellent and the daily coffee & cake was a really nice touch. Just a few minutes walk from the train station and Zermatt main shopping area. Thoroughly recommended.
Stayed 2 nights in Aug 2023

10/10 Excellent

Lianqing

Stayed 2 nights in Aug 2023

10/10 Excellent

Elaine, Salt Spring Island

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place, breakfast buffet was delicious! Only a few minutes walk from the train station and the main street. The pool is small, but lovely and clean, warm and is part inside and outside. BUT the best place is the sauna area, the steam sauna is one of the best i have ever used. Then the 3 ‘special’ showers are fun to use. It is very quiet at night, great bathroom and the bed and linens were won. Highly recommend this place
Stayed 2 nights in Aug 2023

8/10 Good

Chan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location Nice room
Stayed 2 nights in Aug 2023

10/10 Excellent

Vamsi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the wellness area and the location
Stayed 1 night in Aug 2023

10/10 Excellent

Tiffanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very close to the train station. Staff was friendly and helpful, it was clean and spacious. The included breakfast was very good with lots of choice. Great view of the Matterhorn from our balcony. The only thing I would say is a drawback is there was no air conditioning
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
A new property
Stayed 1 night in Jul 2023

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the indoor/outdoor pull and the spa area. An afternoon snack and the brunch were excellent. I would recommend the hotel to friends and stay there again on my next visit to Zermatt.
Stayed 2 nights in Jul 2023

8/10 Good

Kim Sai

Liked: Cleanliness, staff & service, property conditions & facilities
Good ambience
Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Maged

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Looks like recently remodel. Beautiful. Great value. Excellent breakfast.
Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible staff / horrible attitude
We stayed here one night. This is a no frills stay and the receptionist (Nikolay Dyakov) is rude and intolerable. He accused us of checking out late and had the audacity to say he ringed our room and knocked on our door. We were in the room the WHOLE time and had the door open since we were cleaning it. In hindsight, we should not have done them any service in trying to keep the room tidy. He cornered me in the lobby and asked me to take out my credit card to pay immediately. My advice to him, work on your interpersonal social skills if you're supposed to interact with hotel guests. Go elsewhere as Zermatt is full of friendly people.
Stayed 1 night in Feb 2023

10/10 Excellent

andrei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023