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Reviews of Alpenblick Superior

3 out of 5
Alpenblick Superior
Oberdorfstrasse 106, Zermatt, VS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 210 out of 340 reviews" "
Rating 8 - Good. 99 out of 340 reviews" "
Rating 6 - Okay. 25 out of 340 reviews" "
Rating 4 - Poor. 2 out of 340 reviews" "
Rating 2 - Terrible. 4 out of 340 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

mark, Covington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024

10/10 Excellent

Balraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk man was so kind, soft-spoken and helpful; loved the clean room and the included breakfast
Stayed 1 night in Apr 2024
Response from Carol on 1 May 2024
Dear BalrajThank you for your kind words.Best regards

10/10 Excellent

Balraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk gentleman soft spoken and very kind hearted; I was so weary from my travels and he checked me in 4hours early!
Stayed 1 night in Apr 2024
Response from Carol on 1 May 2024
Dear BalrajThank you for your warm words.Best regards

10/10 Excellent

Chenlei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Carol on 1 May 2024
Dear ChenleiThank you and best regards

2/10 Terrible

Diana M

Disliked: Staff & service, property conditions & facilities
I didn’t realize that you could actually book a room for 1 person. Once I got to the room I realized that it was only for 1 person. The person that checked us in saw that it was me and my mother and say nothing about it. The next day we were having breakfast and someone from the counter came in while we were having breakfast and started yelling at us that we were trying to steal from the hotel. I tried to explained what happened but the old fart was super rude and disgusting.
Stayed 1 night in Apr 2024
Response from old rude and disgusting fart. on 20 Apr 2024
No comment.

2/10 Terrible

mohit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As mentioned above
Stayed 1 night in Apr 2024
Response from PAP on 20 Apr 2024
No comment.

10/10 Excellent

Ed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Alpenblick Superior for one night while in Zermatt. The hotel was conveniently located to the main train station, old town, shopping and dining. The hotel was clean, comfortable and the staff was friendly and helpful. Room was a nice size, beds were comfortable and the bathroom was a nice size. Free breakfast very good with both hot and cold options. Would definitely stay here again.
Stayed 1 night in Mar 2024
Response from Carol on 24 Mar 2024
Dear EdThank you very much for your kind feedback. We are looking forward to welcome you again.Best regardsCarol

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the Matterhorn Glacier Gondola. Easy walk from the train station even with luggage. We had an amazing view of the Matterhorn from the top floor.
Stayed 7 nights in Feb 2024
Response from Carol on 11 Mar 2024
Dear BrianThank you for your kind feedback.Best regards

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent traditional hotel , friendly and welcoming , spotlessly clean and a great breakfast . All with views of the Matterhorn from the Balcony
Stayed 2 nights in Feb 2024
Response from Carol on 11 Mar 2024
Dear MatthewThank you for your kind feedback and your visit.Best regards

8/10 Good

nathalie

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location for a skiier. Right by the Matterhorn glacier paradise gondola.
Stayed 2 nights in Feb 2024
Response from Carol on 11 Mar 2024
Dear NathalieWe are happpy you enjoyed your ski holiday in our hotel.Kind regards

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and service was lovely. The access to the private sauna was amazing and the breakfast quality and variety was excellent. Would definitely stay there again. Also, the view of the Matterhorn from the balcony was perfect and stunning.
Stayed 2 nights in Feb 2024
Response from Carol on 24 Feb 2024
Dear ShannonThank you so much for your kind 5 star ranking.Best regards

10/10 Excellent

Carol Abdul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff Lovely clean & comfortable rooms Great choice for breakfast
Stayed 2 nights in Feb 2024
Response from Carol on 24 Feb 2024
Thank you for your kind feedback. We are happy ou enjoyed your stay.Best regards

6/10 Okay

Ardeshir

Travelled with family
Not a great value for the price. Is walkable to Furi Gondola.
Stayed 2 nights in Feb 2024
Response from Carol on 24 Feb 2024
Thanks for your feedback.Best regards

10/10 Excellent

Chance, Walnut Creek

Stayed 1 night in Feb 2024
Response from Carol on 24 Mar 2024
Dear ChanceWe are happy you enjoyed your stay at our hotel.Warm regards

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay, and nice hotel with good breakfast
Stayed 1 night in Feb 2024
Response from Carol on 16 Feb 2024
Thank you dear Christine for your kind rating. Best regards

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was comfortable. It was very close to the lift. Only a 5 minute walk. Breakfast everyday was great too. Would stay there again next time I visit, definitely!
Stayed 3 nights in Feb 2024
Response from Carol on 16 Feb 2024
Dear RobertWe are happy you enjoyed your stay and hope to welcome you soon again.Best regards

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast buffet amazing staff spotless clean
Stayed 3 nights in Feb 2024
Response from Carol on 10 Feb 2024
Dear ValentinaThank you very much for your kind feedback and the great rating. Best regards

10/10 Excellent

Carolina

Stayed 2 nights in Feb 2024
Response from Carol on 8 Feb 2024
Dear CarolinaThank you for your visit and your excelent rating.We hope to welcoming you againBest regards

10/10 Excellent

Jesse

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Carol on 4 Feb 2024
Thank you for your good rating!Best regards

8/10 Good

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, close to lifts, unique
Very homey and relaxed atmosphere. It's a nice historical building and suitable decor inside, it might be not as new, modern and posh as some other hotels, but it has everything you need for a good ski vacation: good breakfast(excellent fresh bread), 5 minutes walk to lift, sauna for after skiing, with cold massage shower, good quality mattress and bedding for good night sleep. It's only a 5-10 minutes walk to restaurants and downtown. The rooms are simple but have all you need including a coffee machine, kettle (lot\s of hotels don't include it, and it's very inconvenient if you drink tea and not coffee). I also loved that they have lots of flowers inside even in winter. You can get a room, with the view to Matterhorn, my room has a new updated bathroom, and good size too. On the day of departure, I left my bags at the hotel, and I took a shower after skiing, changed clothes and the concierge (Thank you, Piter) called for a taxi. All in all I really enjoyed my stay.
view from my room, 43
flower in coridor
Outside
sitting room inside
Stayed 6 nights in Jan 2024
Response from Carol on 4 Feb 2024
Dear SvetlanaThank you very much for your kind feedback and the lovely pictures. We are happy you enjoyed your stay and looking forward to welcoming you again.Best regards

8/10 Good

Tomas, Cairo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The only reason for the 4 stars is because I found rooms quite small and that you could hear noises from the corridor and rooms next door.
Stayed 2 nights in Jan 2024
Response from Carol on 4 Feb 2024
Dear TomasThank you for the 4 stars rating. Our hotel is one of the oldest in Zermatt and therefore a bit ring-fenced.Best regards

10/10 Excellent

Thuong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel and the amazing breakfast as well as the location! Staff was friendly and helpful!!
Stayed 2 nights in Aug 2023
Response from PAP on 21 Oct 2023
Thank you.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Schwarzee and Matterhorn Glacier Paradise gondola! Most rooms have a view of the Matterhorn. Breakfast at the hotel was excellent!
Stayed 2 nights in Sep 2023
Response from Carol on 23 Sept 2023
Dear MattThank you for your kind feedback. We ar happy you enjoyed your stay.

10/10 Excellent

Junaid, Cartersville

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is truly one-of-a-kind, boasting an incredible history. My room was spacious, the bathroom was fantastic, and everything was impeccably clean. The staff was incredibly helpful and polite. I highly recommend this hotel if you’re looking for a departure from the usual.
Stayed 1 night in Sep 2023
Response from Carol on 23 Sept 2023
Dear JunaidThank you for your kind feedback. We are happy you enjoyed your stay with us.Best regards

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Carol on 16 Sept 2023
Thank you.

10/10 Excellent

Richard

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is a great hotel in a wonderful town. The facilities were all excellent, the breakfast was superb and the staff were exceptionally friendly and helpful.
Stayed 2 nights in Sep 2023
Response from Carol on 13 Sept 2023
Thank you very much.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice family run hotel. Beautiful property and great view of the Matterhorn. Property does not offer air conditioning which was a surprise but not a deal breaker
Stayed 1 night in Sep 2023
Response from Carol on 13 Sept 2023
Thank you for the highest score.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place to stay with a nice large clean room right in the middle of town so convenient to restaurants and shops. Great extensive breakfast.
Stayed 1 night in Sep 2023
Response from Carol on 13 Sept 2023
We are pleased that you enjoyed your stay.

10/10 Excellent

Georgi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Carol Bänninger on 6 Sept 2023
Lieben Dank für Ihre tolle Bewertung.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
The room we got is awesome. It has the perfect view of the Matternhorn. :)
Stayed 2 nights in Aug 2023
Response from Carol on 30 Aug 2023
Thank you

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel
Stayed 1 night in Aug 2023
Response from Carol on 30 Aug 2023
Thank you

8/10 Good

Rakesh

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was very clean, great location and staff were helpful!”
Stayed 1 night in Aug 2023
Response from Carol on 26 Aug 2023
Thank you

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views. Lovely breakfast. Big room and bathroom.
Stayed 1 night in Aug 2023
Response from Carol on 23 Aug 2023
Dear BrianThank you for your good review!

10/10 Excellent

Lee-Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and wonderfully situated to enjoy zermatt!
Stayed 2 nights in Aug 2023
Response from PAP on 21 Aug 2023
Thank you.

10/10 Excellent

Oscar Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Carol Bänninger on 16 Aug 2023
Thank you

10/10 Excellent

David L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First stayed here in 2012 and enjoyed it. This time was even smoother.
Stayed 2 nights in Aug 2023
Response from Carol on 12 Aug 2023
Thank you a lot

10/10 Excellent

Chandran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing apartment. Full view of the Matterhorn. Breathtaking scenery from the patio. Loved the facility. Special shout out to Carol or Karol (??)..the lady at the front desk. Absolute gem of a person and employee. Incredibly intuitive, helpful and took care of little things without being asked. A true treasure in the hospitality industry. I hope she goes far in this industry.
Stayed 1 night in Jul 2023
Response from Carol on 28 July 2023
Dear ChandranThank you very much for your kind words.

8/10 Good

Stephen

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice property, great view, but no refrigerator or microwave.
Stayed 1 night in Jun 2023
Response from Carol on 24 June 2023
Thank you for your kind feedback. You had a minibar in your room. We have a refrigerator and a microwave at the lobby.

10/10 Excellent

Jasvinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay hotel near downtown
Excellent hotel with great location
Stayed 1 night in May 2023
Response from Carol on 7 June 2023
Thank you.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Carol on 23 May 2023
Thank you very much for your kind feedback.

10/10 Excellent

Xiaochun

Travelled with family
Liked: Cleanliness, staff & service
Enjoyed the stay
Stayed 1 night in May 2023
Response from Carol on 17 May 2023
Thank you

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, clean and friendly staff. It’s a bit of a hike from downtown. Lots of construction nearby but nothing to bother you.
Stayed 1 night in Apr 2023
Response from Carol on 6 May 2023
Thank you.

10/10 Excellent

Shawn, Denton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cozy rooms. Close to everything. We came after the ski season so not everything was open. Great view of the Matterhorn.
Stayed 2 nights in Apr 2023
Response from Carol on 26 Apr 2023
Thank you for your visit and the good review.

10/10 Excellent

Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Carol on 11 May 2023
Vielen Dank.

10/10 Excellent

Alfredo

Stayed 1 night in Apr 2023
Response from Carol on 6 May 2023
Thank you very much.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Carol on 14 Apr 2023
Thank you

10/10 Excellent

xiaojing

Stayed 1 night in Apr 2023
Response from Pierre-André on 10 Apr 2023
Thank you.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. Great location and great view of Matterhorn. Very clean. Friendly and helpful staff.
Response from Carol on 31 Mar 2023
Thank you

2/10 Terrible

Jeremie

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We did not make any cancellation to our booking to our room. The train to Zermatt from Visp was delayed by 7 hours due to avalanche. So we were rushing and trying to catch the earliest train to the hotel in Zermatt. Upon arriving the hotel, we were told by the hotel staff that The room we booked has been cancelled. And we were stunned that the hotel staff, assumed that we are not coming. Then we were put up in a single room without any in built toilet, which is not the same room that we booked. Furthermore this small room is also equally expensive as a better rooms. This is very disappointing and terrible experience staying in this hotel. We feel that the hotel staff should be more understanding that we were busy travelling and unlikely to respond immediately. So far our hotel experiences in Switzerland have been wonderful except for this case. Thanks
Stayed 1 night in Mar 2023
Response from Carol on 18 Mar 2023
We are sorry.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in Zermatt. Hotel is walking distance from the train station but it can be a bit challenging if you have more than just carry-ons due to the cobblestone streets. However, there are plenty of taxis available. Location is very convenient if you're going to see Matterhorn. Staff was friendly, courteous and helpful even when the rail lines had temporarily closed due to an avalanche. They kept us updated on the status of the train departures. Room was clean and comfortable, nothing fancy but who needs fancy when you'll be spending more time outside. Will definitely stay here again.
Stayed 1 night in Mar 2023
Response from Carol on 18 Mar 2023
We are very happy that you enjoyed your stay.