Zazil-ha Holidays from AU$3,666

The staff was superb

Very respinsive staff. Maintenance is completed promptly Air Conditioning soaked the floor and damaged our clothes. Someone was aware of the situation as the put a towel outside our door, but didn't report the issue. Didn't appreciate that. We lost two pairs of shoes.

The check-in was okay. Despite being a VIP Expedia member, I was not offered any upgrade. I have visited five all-inclusive resorts in Cancun in the last five years, and this one does not meet the standard of a true 5-star resort. Room: Outdated. The rooms are not consistent with 5-star hotel standards. Bathrooms are 1 star standard. Food: Breakfast and lunch were not good at all. The food quality was poor, and we had to wait in line to be seated, which felt inappropriate for a luxury resort. Staff: Excellent. The staff were very friendly, helpful, and professional. Dinner: Dinner was acceptable, but reservations were inconvenient. You have to go downstairs and wait in line to make a reservation, and sometimes everything is fully booked. As a result, we couldn’t try all the restaurants we planned. Waiting in line to make dinner reservations at a 5-star hotel does not make sense. Coffee Shop: Only one location with limited options. Beach: Clear and beautiful. Swimming pools: Perfect. Kids club: staff super nice. Activities were good in general. We liked the staff a lot Overall: The resort was okay but overrated. Family friendly. It feels more like a 3–4 star resort, not a true 5-star property.

This resort was amazing the rooms were amazing and clean and the staff was amazing as well the food was actually very good I would definitely come back to this resort down the future

Excellent resort, get a swim out room. Beautiful pool, ocean views, great food and the staff are incredibly nice and helpful. Customer service was tops.