Top Hotels Near Yum Balam Nature Reserve in from AU$88

"Our experience was far from the 5-star standard advertised, and it ultimately resulted in my children getting sick. The conditions were so poor that we eventually had to move to another property just to save our vacation. The buffet was unacceptable. Food was rarely served hot and often sat for long periods without being replenished. This is a significant health red flag and likely does not follow basic food safety standards. The menu was repetitive, and the "clean" dishes were frequently dirty. Maintenance is dangerously lacking. I had no working outlets in my room for two days and had to hunt across the property just to find a place to charge a phone. Even worse, there were electrical switches with no covers in our bathroom, posing a clear hazard. Most alarming, however, were the lights inside the pool, which were leaking electricity and zapping guests. When we reported this life-threatening hazard to the staff, they were completely indifferent. This level of negligence is staggering.The water park needs attention to maintenance and, inconveniently, has no bathrooms in the immediate area. The bathrooms near the pool are too small for the volume of guests and were consistently unhygienic. While seaweed is natural, the beach was littered with plastic cups and trash; entertainment was the poorest quality I have seen at any Riu property. The staff, particularly at check-in, were rude and unwelcoming. We moved to the Riu Ventura, 5 star professionally managed property."

"Excellent resort, clean room, great food."

"Staying at this hotel is truly an amazing experience. From around noon until after midnight, there are various activities and programs, so you never feel bored. Most of the events have a sexy and playful theme, but they don’t create any discomfort for guests; everyone can enjoy them in whatever way they feel comfortable. The buffet food was average and acceptable, but the restaurant meals were truly excellent. It seems the hotel underwent a major renovation less than 10 years ago, but in my opinion, it could use another update, as some areas of the hotel and the rooms feel quite outdated."

"Resort itself is great. Pools, bars and beach access are perfect! Don't pick this place if you are looking for top notch food. "

"Great resort to stay at with kids. "

"Super chill not crowded! Staff is INCREDIBLE! Amazing pools food and activities! Will definitely be back!"

"Our family of four (parents and two teenagers) had a great holiday here! The resort is very new and the grounds are beautiful. The water slides and small lazy river were lots of fun. In addition to the buffet we also dined at the steakhouse, Japanese teppanyaki restaurant and French restaurant. Staff member Lalo was a huge help with making reservations, arranging a late check out, supplying beach towels and going above and beyond with birthday decorations and special extras. There is some seaweed in the ocean and on the beach but we still had a great time swimming and enjoying the cabanas. Our family loved our stay and would definitely come back for another holiday! "

"Amazing vacation at TRS. Our Butlers were fantastic. Thank you Ana for attending to our every desire. We will return in the future . The adults only pool was very relaxing and quiet which we really appreciated . Thank you TRS Coral! "

"It was a fine solo trip. Recommended for relaxing and golf"