Luxury Hotels & Resorts in Yucatan Peninsula from AU$208

"Hand down one of he best hotels we have stayed, food, staff, spa, clean beach, will definitely come back. "

"The staff were extremely helpful and always happy. The building needs some upkeep. The spa was a bit pushy for services all day everyday. They tend to push wine bottles for purchase on you at every restaurant for dinner. Gift shop stupid expensive when you can go down the street for half the cost."

"Everything was nice and pretty l. The food needs some updating. The food pretty much is the same variety for all 3 courses. I will 7 of 10"

"We booked two rooms, each with two double beds but one of the rooms we got had only a king size bed. Instead of finding us another room with two double beds, we had to get another single bed rolled in. One of the rooms constantly smelled like mold. As an all-inclusive, the hotel is not a great option for anyone planning on doing lots of early morning excursions as no real food options were available before 7:00 am. Yes, you can pick up a ready made sandwich, some unhealthy danish/muffin options, fruit and a drink from the 24 hour buffet, but these options are not great, especially for vegetarians and if you are concerned about the safety of uncooked fruits and vegetables. Also, the quality of drinks and food were just average, with sugary syrups used instead of juice in the fancy drinks and grissly/fatty meats. The pools and setting were terrific of course but it would be nice if someone actually monitored the hallways to keep people quiet during sleep hours. Every night we could hear the voices of excited party folks reverberating around the concrete hallways, had drunken fools knock on the 'wrong' door in the middle of the night, or had someone pull the fire alarm. This did not make the hotel a restful place. I thought by picking a hotel that included families that it wouldn't be such a party hotel but that was not the case."

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"Above all, the staff was amazing. They were cheerful, happy, and eager to help make our stay perfect. The food was great, as was the location. I appreciated the three pool zones - the large main center pool, the "fun" pool that had activities and two bars, and the quiet pool for relaxation, all of which are infinity pools that overlook the ocean. The nightly entertainment was good for the most part, and is probably the one thing I would recommend for improvement. It's one of the requirements I have for choosing a resort, and since it's the only form of entertainment on site (they have transportation to other properties for parties), it could have been better. The location is great, walkable to downtown, and the beach is swimmable with white sand. Overall, we rate this resort as excellent and would definitely return. "

"The hotel was beautiful and felt secure. Transportation was not too far, which made things easier plus staff was helpful and caring."

"I spent a lot of money expecting to enjoy a relaxing vacation, but unfortunately the experience was disappointing. The room had ants and roaches, and management wanted to send people to spray the room while we were staying there. When you’re on vacation, the last thing you want is to worry about bugs getting into your luggage or belongings. The property is also extremely big, so you constantly need golf carts to get around. Sometimes we had to wait close to 30 minutes just to get picked up and go from one place to another. Customer service was poor, especially when trying to get help or solve issues. The restaurants themselves were good, but getting into them was very difficult because everything was overcrowded and busy. Unless you made reservations two days ahead, your chances of getting in were very low. Overall, the resort looks nice, but the experience did not match the amount of money we paid."