Reception

Reviews of JR East Hotel Mets Yokohama Tsurumi

3 out of 5
JR East Hotel Mets Yokohama Tsurumi
1-31-2 Chuo, TsurumiChuo, Tsurumiku, Yokohama, Kanagawa

Reviews

9.0

Wonderful

Rating 10 - Excellent. 208 out of 357 reviews" "
Rating 8 - Good. 117 out of 357 reviews" "
Rating 6 - Okay. 22 out of 357 reviews" "
Rating 4 - Poor. 6 out of 357 reviews" "
Rating 2 - Terrible. 4 out of 357 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

MATTHEW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person would not check you in. They have a machine that is not the most user friendly. It told me to scan my passport, and it kept saying scanning. Then a man came up on a screen and snapped you have to scan the other passport. That's not what the screen was saying and he snapped back just scan the other one.
Stayed 9 nights in Apr 2024
Response from Manager Yoshida on 4 May 2024
Thank you very much for staying at JR East Hotel Mets Yokohama Tsurumi.We would also like to thank you for your valuable feedback. We sincerely apologize for the inconvenience caused due to the automatic payment machine not working properly. All of our staff will continue to strive to be a hotel that satisfies our customers, so we hope that you will use our hotel again when you are in the area.Thank you very much for taking the time out of your busy schedule to post a review.

10/10 Excellent

Kimberly, Yucaipa

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful, friendly staff. Very convenient to train station. Starbucks in hotel.
Stayed 4 nights in Mar 2024
Response from Manager Yoshida on 4 Apr 2024
Thank you for staying at JR East Hotel Mets Yokohama Tsurumi.We are very pleased to read your compliments to our staff.We will continue to strive to improve our services every day to ensure your continued satisfaction.We hope you will visit JR East Hotel Mets Yokohama again when you are in the neighborhood.Thank you very much for taking time out of your busy schedule to write this review.

10/10 Excellent

John

Business traveller
Liked: Staff & service, property conditions & facilities
What a pleasant surprise for a hotel in this price range. It offers more than what I expected and was clean, conveniently located right next to JR trains that will take you straight to HND in less than 20 minutes. I enjoyed it so much that I joined their free membership and got late check out for free. Definitely will come back again.
Stayed 2 nights in Mar 2024
Response from Manager Yoshida on 30 Mar 2024
Thank you very much for staying at JR East Hotel Mets Yokohama Tsurumi.All of our staff are very happy to read your many compliments.It is easily accessible, about 30 minutes from Haneda Airport (Tokyo International Airport) (about 1 minute walk from Keikyu Airport Line Airport Express Keikyu Tsurumi Station).We will continue to strive to improve our services every day, aiming to be a hotel where our customers can relax.We look forward to serving you again.Thank you for taking the time out of your busy schedule to post a review.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent accommodations Very convenient with train station next door and connections to both Tokyo and Yokohama
Stayed 6 nights in Mar 2024
Response from Manager Yoshida on 22 Mar 2024
Thank you very much for staying at JR East Hotel Mets Yokohama Tsurumi.Our hotel is conveniently located within a 1-minute walk from JR Tsurumi Station and Keikyu Tsurumi Station, and can be used for a wide range of purposes such as sightseeing and business.We will continue to strive to be a hotel that satisfies our customers.Thank you very much for taking the time out of your busy schedule to write a review.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean and comfortable room at a great price. located between different train lines with easy access to different attractions.
Stayed 2 nights in Nov 2023
Response from Manager Yoshida on 22 Nov 2023
Thank you for using JR East Hotel Mets Yokohama Tsurumi.We also received many compliments, and all of our staff members were very happy to read them.Our hotel is conveniently located just a 1-minute walk from JR Tsurumi Station and Keikyu Tsurumi Station.Our convenient access to Tokyo and Yokohama has been praised by many customers.We hope that you will use our hotel again when you come to Tsurumi.Thank you very much for taking the time out of your busy schedule to write a review.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Manager Yoshida on 1 Nov 2023
Thank you very much for choosing JR East Hotel Mets Yokohama Tsurumi.We are very pleased to hear that you had a pleasant stay with us.We look forward to serving you again when you are in the neighborhood.Thank you very much for your review.

10/10 Excellent

anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient. Safe and secure. Honestly loved everything, price was good. I would come back to this hotel again. The reviews were right for once.
Stayed 4 nights in Oct 2023
Response from Manager Yoshida on 27 Oct 2023
Thank you very much for using JR East Hotel Mets Yokohama Tsurumi.All of our staff are very happy to hear that you enjoyed your stay with us.We will strive to improve our services every day so that we can provide a more comfortable stay for our customers.We hope you will use our hotel again when you visit Tsurumi.Thank you for taking the time out of your busy schedule to post your review.

8/10 Good

Ikuko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient and the rate is reasonable.
Stayed 3 nights in Sep 2023
Response from Manager Yoshida on 27 Sept 2023
Thank you very much for choosing JR East Hotel Mets Yokohama Tsurumi from among the many hotels available.We received many words of praise and were very happy to read them.We will continue to strive to be a hotel that meets the expectations of our customers.If you are in the area, please use our hotel again.All of our staff are looking forward to seeing you.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Everything perfect
Stayed 1 night in Sep 2023
Response from Manager Yoshida on 26 Sept 2023
Thank you very much for using JR East Hotel Mets Yokohama Tsurumi.Our staff is very happy to receive your compliments.We will continue to strive to improve our services every day so that we can provide our customers with a comfortable stay.We look forward to serving you again.Thank you for taking the time out of your busy schedule to post a review.

10/10 Excellent

Geliviva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from 支配人 吉田 on 19 Sept 2023
この度はJR東日本ホテルメッツ横浜鶴見をご利用いただき、誠にありがとうございます。高評価を頂き大変嬉しく存じます。今後もより一層ご満足頂ける空間を提供できますよう精進して参ります。またお近くにお越しの際はご利用を頂けますと幸いでございます。お忙しい中口コミのご投稿を賜り、ありがとうございました。

10/10 Excellent

Sandra Ethel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌♥️♥️♥️♥️♥️
Response from 支配人 吉田 on 4 Sept 2023
この度はJR東日本 ホテルメッツ横浜鶴見をご利用頂き、誠にありがとうございます。ご滞在におきまして、快適にお過ごしいただけたようで、スタッフ一同大変嬉しく思っております。お客様により快適なご滞在が提供できますよう、日々サービスの向上に努めて参ります。またのご来館を心よりお待ちしております。お忙しい中口コミへのご投稿を賜り、ありがとうございました。

10/10 Excellent

Santosh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location! I had a great stay
Stayed 1 night in Mar 2023
Response from Front Desk Hayashi on 23 July 2023
Thank you very much for choosing JR East Hotel Mets Yokohama Tsurumi.We are very pleased to hear that you had a pleasant stay with us.We look forward to serving you again when you are in the neighborhood.Thank you very much for your review.

10/10 Excellent

Yumi, Summit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from フロント 早田 on 29 June 2023
この度はJR東日本 ホテルメッツ横浜鶴見をご利用頂き、誠にありがとうございます。ご滞在におきまして、快適にお過ごしいただけたようで、スタッフ一同大変嬉しく思っております。お客様により快適なご滞在が提供できますよう、日々サービスの向上に努めて参ります。またのご来館を心よりお待ちしております。お忙しい中口コミへのご投稿を賜り、ありがとうございました。

10/10 Excellent

Ryan

Stayed 10 nights in Jun 2023

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Whenever I go to Tokyo or Yokohana, I try to stay at this place. It is run by the JR Line (Japanese Train System) and so it is only steps away from the train entrance. Shinagawa, the main hub in Tokyo is 14 minutes away. The area around the hotel has 2 department stores, film camera store, Zoff, the excelkent and low priced eye glass store, a number of nice (excellent quality) restaurants, and other amenitues. Haneda airport (my much prefered airport, when compared to Narita) is only19 minutes away by train and costs only 3 US dollars. I have been to Tokyo about 20 times. Before I found out about this place, i used to stay at the high end hotels in Tokyo, but now I prefer this hotel. It might not be for every one since Tsurami is not a particularoy exciting night life spot, but the key areas in Tokyo and Yokohama are only 15 to 20 minutes away. The area is extremely safe. I am from New York and have stayed in this hotel, 6 times before.
Stayed 12 nights in May 2023
Response from Front Desk Miyake on 31 May 2023
Thank you very much for staying at JR East Hotel Mets Yokohama Tsurumi.We are very pleased to have received many compliments on your stay.Our hotel is located only a minute's walk from JR Tsurumi Station and Keikyu Tsurumi Station, and we are also surrounded by many restaurants, which have been well received by our guests.In addition, Starbucks Coffee, located on the first floor, opened in April and is used by many guests for breakfast.We will continue to improve our services every day to make your stay more comfortable.We sincerely look forward to welcoming you again.Thank you very much for taking time out of your busy schedule to write this review.

6/10 Okay

Steven

Stayed 4 nights in May 2023
Response from フロント 早田 on 22 June 2023
この度はJR東日本ホテルメッツ横浜鶴見をご利用いただき誠にありがとうございます。 今後もお客様へより良いサービスをご提供できますよう、向上心を持って精進して参ります。 またお近くにお越しの際はJR東日本ホテルメッツ横浜鶴見をご利用いただけますと幸いでございます。 お忙しい中口コミへご投稿賜り、ありがとうございました。

10/10 Excellent

Louris

Stayed 1 night in Apr 2023
Response from フロント 早田 on 18 May 2023
この度はJR東日本 ホテルメッツ横浜鶴見をご利用頂き、誠にありがとうございます。ご滞在におきまして、快適にお過ごしいただけたようで、スタッフ一同大変嬉しく思っております。お客様により快適なご滞在が提供できますよう、日々サービスの向上に努めて参ります。またのご来館を心よりお待ちしております。お忙しい中口コミへのご投稿を賜り、ありがとうございました。

10/10 Excellent

Shital

Stayed 3 nights in Apr 2023
Response from フロント 早田 on 11 May 2023
この度はJR東日本 ホテルメッツ横浜鶴見をご利用頂き、誠にありがとうございます。ご滞在におきまして、快適にお過ごしいただけたようで、スタッフ一同大変嬉しく思っております。お客様により快適なご滞在が提供できますよう、日々サービスの向上に努めて参ります。またのご来館を心よりお待ちしております。お忙しい中口コミへのご投稿を賜り、ありがとうございました。

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to train station!
Response from Front Kihara on 28 Dec 2022
Thank you very much for choosing Hotel Mets Yokohama Tsurumi. Thank you for your compliments about our convenient location near the station.We will continue to make every effort to make your stay as comfortable as possible, and we hope that you will visit JR East Hotel Mets Yokohama Tsurumi again when you are in the neighborhood.Thank you very much for taking time out of your busy schedule to write us.

10/10 Excellent

Candice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After you exit the train station, it's about a 5 minute walk to the hotel. The room is so quiet. I also like the convenience of the shopping complex right there and a lot of eating places that are right around the corner.
Response from Frontdesk kawahara Maiko on 21 Dec 2022
Thank you for staying at JR-East Hotel Mets Yokohama Tsurumi Hotel Mets Yokohama Tsurumi.All the staff were very happy to read your compliments about the customer service.We will continue to devote ourselves to satisfying our customers, so if you come to the area again, we would appreciate it if you could come to JR-East Hotel Mets Yokohama Tsurumi.Thank you for taking time out of your busy schedule to write this review.

10/10 Excellent

Dong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was better than expected.
Stayed 2 nights in Nov 2022

10/10 Excellent

Dong

Response from フロント 早田 on 22 June 2023
この度はJR東日本 ホテルメッツ横浜鶴見をご利用頂き、誠にありがとうございます。ご滞在におきまして、快適にお過ごしいただけたようで、スタッフ一同大変嬉しく思っております。お客様により快適なご滞在が提供できますよう、日々サービスの向上に努めて参ります。またのご来館を心よりお待ちしております。お忙しい中口コミへのご投稿を賜り、ありがとうございました。

10/10 Excellent

Yumi, Summit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jun 2022

10/10 Excellent

Nipawan

Stayed 2 nights in May 2022

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Veronica

Stayed 1 night in Jan 2022
Response from フロント 宗村 on 17 Jan 2022
この度はJR東日本ホテルメッツ横浜鶴見をご利用いただき誠にありがとうございます。 ご滞在におきまして、快適にお過ごしいただけたようで、スタッフ一同大変嬉しく拝読いたしました。今後もお客様へより良いサービスをご提供できますよう、向上心を持って精進して参ります。またお近くにお越しの際はJR東日本ホテルメッツ横浜鶴見をご利用いただけますと幸いでございます。お忙しい中口コミへご投稿賜り、ありがとうございました。 フロント 宗村

10/10 Excellent

Nikole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from フロント 郡司 on 5 Jan 2022
この度はJR東日本ホテルメッツ横浜鶴見をご利用いただき誠にありがとうございます。 ご滞在におきまして、快適にお過ごしいただけました様子を伺い、嬉しく存じます。引き続きご利用いただけますように、日々精進して参りますので、今後ともJR東日本ホテルメッツ横浜鶴見をご利用いただけますと幸いでございます。お忙しい中口コミへご投稿賜り、ありがとうございました。 フロント 郡司

8/10 Good

Shigeru

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in Dec 2021
Response from JR東日本ホテルメッツ横浜鶴見 on 20 Dec 2021
この度はJR東日本ホテルメッツ横浜鶴見をご利用いただき誠にありがとうございます。 ご滞在におきまして、快適にお過ごしいただけたようで、スタッフ一同大変嬉しく拝読いたしました。今後もお客様へより良いサービスをご提供できますよう、向上心を持って精進して参ります。またお近くにお越しの際はJR東日本ホテルメッツ横浜鶴見をご利用いただけますと幸いでございます。 お忙しい中口コミへご投稿賜り、ありがとうございました。 フロント 氏家

8/10 Good

shigeru

Liked: Staff & service
Stayed 1 night in Sep 2021

10/10 Excellent

shigeru

Liked: Cleanliness, staff & service
M ore good op out sours
Stayed 1 night in Sep 2021
Response from 支配人 黒田 on 11 Sept 2021
この度は、JR東日本ホテルメッツ横浜鶴見をご利用頂き、誠にありがとうございました。 また、この度のご滞在につきまして、高評価頂き、スタッフ一同大変嬉しく思っております。 今後もお客さまへより良いサービスをご提供できますよう、現状に満足せず向上心を持って精進して参ります。 またのご利用お待ちしております。

10/10 Excellent

shigeru

Liked: Cleanliness
Good, more
Stayed 1 night in Aug 2021
Response from 支配人 黒田 on 1 Sept 2021
この度は、JR東日本ホテルメッツ横浜鶴見をご利用いただき、誠にありがとうございます。これからも皆様に快適にお過ごしいただけるよう、日々精進して参りますので、またお近くにお越しの際は、ホテルメッツ横浜鶴見をご利用くださいますようお願い申し上げます。 この度はお忙しい中ご投稿をいただき、誠にありがとうございました。

10/10 Excellent

Nino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2021
Response from 支配人 黒田 on 31 Mar 2021
この度は、JR東日本ホテルメッツ横浜鶴見をご利用いただき、誠にありがとうございます。これからも皆様に快適にお過ごしいただけるよう、日々精進して参りますので、またお近くにお越しの際は、ホテルメッツ横浜鶴見をご利用くださいますようお願い申し上げます。 お忙しい中口コミへのご投稿を賜り、ありがとうございました。

6/10 Okay

Aya, Tsurumi

Travelled with partner
Nice cleean and good lovorions..good size of room not so little and big
Stayed 1 night in Aug 2020
Response from Manager Yoshida on 24 Aug 2020
Thank you for your stay at JR-EAST Hotelmets Yokohama Tsurumi. We are really glad to hear that you are satisfied with visiting here. we looking forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from JR東日本ホテルメッツ横浜鶴見 on 16 Mar 2020
ご利用ありがとうございます。ご意見ありがとうございました。

10/10 Excellent

Verified traveller

Stayed 11 nights in Jan 2020
Response from Manager Yoshida on 9 Feb 2020
Thank you for your stay at JR-EAST Hotelmets Yokohama Tsurumi. We are really glad to hear that you are satisfied with visiting here. we looking forward to seeing you again.

10/10 Excellent

Verified traveller

Stayed 14 nights in Nov 2019
Response from Manager Yoshida on 2 Dec 2019
Thank you very much for staying at JR East Hotel Mets Yokohama. We look forward to seeing you again. Thank you very much for posting.

4/10 Poor

Lorna

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Manager Yoshida on 9 Nov 2019
Thank you for your stay at JR-EAST Hotelmets Yokohama Tsurumi. We are really glad to hear that you are satisfied with visiting here. we looking forward to seeing you again.

10/10 Excellent

Abdulkader

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Manager Yoshida on 5 Nov 2019
Thank you for your stay at JR-EAST Hotelmets Yokohama Tsurumi. We are really glad to hear that you are satisfied with visiting here. we looking forward to seeing you again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located. Room a little too small but still comfortable
Stayed 4 nights in Oct 2019
Response from Manager Yoshida on 11 Oct 2019
Thank you for your stay at JR East Hotel Mets Yokohama Tsurumi. Also,thank you for your compliment, despite the inconvenience caused by the room. And,our hotel is very convenient for sightseeing in Tokyo and access to Haneda Airport. Because it is very close to JR Tsurumi Station and Keihin Kyuko Tsurumi Station. We look forward to seeing you again.  Thank you.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Manager Shimamura on 25 Sept 2019
Thank you for your stay at JR-EAST Hotelmets Yokohama Tsurumi. We are really glad to hear that you are satisfied with visiting here. we looking forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. Hotel location is extremely close to the station. Room cleaniness was great.
Stayed 6 nights in Sep 2019
Response from Manager on 16 Sept 2019
Thank you very much for staying with us at JR-Earst Hotel Mets Yokohama Tsurumi. Thank you so much for many compliments. Our hotel is very convenient for sightseeing in Tokyo and access to Haneda Airport. Because it is very close to JR Tsurumi Station and Keihin Kyuko Tsurumi Station. In addition to customer service, I'm also happy to give up because I'm trying to clean my room. We look forward to seeing you again.  Thank you.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, room comfort
Nice hotel but bath smelled bath in humid weather
Our last stay in the winter was great but this time in the rainy humid time the bathroom was very musty moldy smelling and no way to ventilate it so this time we were happy we were only staying one night. Rooms are very small but fine since we are spending time elsewhere. Good coffee in the lobby and front desk help very good and friendly. No gluten free options for breakfast at the adjoining cafes and stores don’t open until 9 so we had to eat food we brought until joining family later.
Stayed 1 night in Jul 2019
Response from Manager Shimamura on 21 July 2019
Thank you for always using JR East Hotel Mets Yokohama Tsurumi. I was sorry that I made you feel uncomfortable about the bathroom despite staying. As we do ventilation enough so that there is not the same thing in the case of the use after the next time, and thoroughly clean and check We look forward to your continued patronage of Hotel Mets Yokohama Tsurumi. We look forward to your continued use from our staff. Thank you for posting while busy.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Great choice! Near to train station, walking distance for shopping and food. Clean, quiet, efficient service and only 20 minutes by train to Haneda Airport. We will come back. I really recommend!
Stayed 5 nights in Apr 2019
Response from The manager Shimamura on 2 May 2019
Thank you very much for staying at JR East Hotel Mets Yokohama. I am happy to hear many compliments. Our hotel is very convenient for access from Haneda Airport, and has been receiving demand from overseas customers in recent years. We look forward to seeing you again. Thank you very much for posting.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Great choice, near to two train stations, walking distance for shopping and food. Clean, quiet, fast check-in/check-out, very good service! Haneda Airport is just 20 minutes from there by train. We’ll come back again!
Stayed 2 nights in Apr 2019
Response from The manager Shimamura on 2 May 2019
Thank you very much for staying at JR East Hotel Mets Yokohama. I am happy to hear many compliments. Our hotel is very convenient for access from Haneda Airport, and has been receiving demand from overseas customers in recent years. We look forward to seeing you again. Thank you very much for posting.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Easy access with two train stations within a hundred yards of the hotel entrance. Friendly and helpful staff at front desk. Short walk to support facilities such as convenience stores, grocery stores, restaurants, etc. Quiet area at night.
Stayed 2 nights in Dec 2018
Response from Manager Shimamura on 12 Dec 2018
Thank you very much for using Hotel Mets Yokohama Tsurumi this time. I received the words of praise about the correspondence of the staff and facilities and all the staff were extremely happy to read it. Our hotel is located in an outstanding location, not only the east exit of JR Tsurumi station, but also one minute walk from Keikyu Tsurumi station. Also, as customers say, there are many restaurants and convenience stores in the vicinity of the station, which makes it very convenient for other customers as well. We will continue to pursue every day so that we can keep comfortable from now on, so please use Hotel Mets Yokohama Tsurumi when you come near you again. Thank you for your contribution during your busy schedule.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from Takeshi Munemura on 14 Nov 2018
Thank you for having the comment that is good for our hotel. We considerably look forward to your second staying

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from JR EAST HOTELMETS YOKOHAMATSURUMI on 14 Oct 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Chender

Liked: Cleanliness, property conditions & facilities, room comfort
It was a good experience with a good price.
Stayed 2 nights in Sep 2017

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Mets, Tsurumi
An excellent hotel. The staff were friendly and helpful and the room was large and comfortable. The hotel is ideally situated, close to the Keihin-Tohoku Sen and the Keikyu Sen. Lots and lots of shops and restaurants on the doorstep!
Stayed 7 nights in Jul 2017

8/10 Good

Steve, Oxford, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable and spacious
A nice comfortable hotel and by Japanese standards, very spacious. Good access to train routes and several shops and eaterys close by. For a reasonable price, it ticks all the boxes
Stayed 3 nights in Jul 2017