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Reviews of Grand Inna Malioboro Yogyakarta

4 out of 5
Grand Inna Malioboro Yogyakarta
Jl. Malioboro 60 Yogyakarta 55213, Yogyakarta, Special Region of Yogyakarta

Reviews

7.4

Good

Rating 10 - Excellent. 17 out of 75 reviews" "
Rating 8 - Good. 29 out of 75 reviews" "
Rating 6 - Okay. 16 out of 75 reviews" "
Rating 4 - Poor. 12 out of 75 reviews" "
Rating 2 - Terrible. 1 out of 75 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

8.6/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Kelvin D

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location was great. Hotel is old and the rooms are tired.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very bad service
If you want decent service this hotel is not for you. The service was shockingly bad none of the front of house staff or restaurant staff spoke any english which resulted in every order wrong whether it be food or drinks, the hotel itself is clean the room is good but the staff are awful maybe because they cannot communicate they seem rude and ignorant. I would not recommend this hotel to anyone there are far better quality hotels in the area for a better price
Stayed 1 night in Aug 2022
Response from PR on 8 Sept 2022
Dear Honorable Guest,Greetings from Grand Inna MalioboroThank you for staying with us and for your time to leave us a rating and review, we are grateful that you give us an appreciation regarding our hotel cleanliness and room facilities.Firstly, on behalf of our team management of Grand Inna Malioboro, allow me to express my sincerest regret and apologize for the inconvenience during your visit to our hotel. Thank you for giving us the chance to improve our services through your valuable feedback.I was the most concerned about your disappointment in regards to the inconvenience of the service from our team in responding to your needs. I made an internal investigation and we understand that this did not represent at all our hotel values as we are constantly fulfilling our guest’s expectations and providing memorable experiences is our first focus. Please accept our sincere apology, we believe that we can increase excellent service to our guests as we have a professional team. We will make sure that this issue will not happen again in the future. We look forward to welcoming you back to Grand Inna Malioboro for a more pleasant experience in the future.Warm regards,Management

4/10 Poor

Andreas

Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Aug 2021

10/10 Excellent

Boyke, Sacramento

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategic Location from Market,Restaurant and Food Vendors
Stayed 2 nights in Oct 2019
Response from Management on 18 Oct 2019
Dear Mr./Mrs. Boyke, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great.
Great hotel with very friendly staff. The location couldn't have been better
Stayed 2 nights in Aug 2019
Response from Management on 18 Oct 2019
Dear Mr./Mrs. Mark, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

10/10 Excellent

BOBY HEIDINAZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing! Love the place and the people.
Stayed 3 nights in Feb 2019
Response from Management on 28 Oct 2019
Dear Mr./Mrs. Boby Heidinaz, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

4/10 Poor

Michael, Melbourne

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hot water didn't work first day of stay and the air conditioner never worked. We had maintenance in 3 or 4 times and never fixed. We were never offered a room change. Very disappointed in this hotel and will stay at other hotels in future.
Stayed 5 nights in Nov 2018

4/10 Poor

Mercy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Anna, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The grand inna Hotel is located right in the famous malioboro area. The staff is nice and friendly. The room is spacious and clean. Thanks for staff Grand inna. Good job.
Stayed 3 nights in Aug 2018

6/10 Okay

ishak

Liked: Staff & service
Hotel Impression
Was there in 2004 had a good memory of the hotel building, name and breakfast. Impressed then by the array of local breakfast served in a traditional woven basket and underline banana leafs. The continental breakfast then was tasty. Back again in 2016. Found the breakfast spread no longer enticing and not as good as in 2004. Back again last week from 25 to 28 July 2018. Hotel name changed and the breakfast becomes ordinary. Not as good as in 2004. But the friendliness and helpful hotel staff made my stay there memorable and would possibly come back. Hope the breakfast can be as good as in 2004.
Stayed 3 nights in Jul 2018

8/10 Good

Arya

Liked: Staff & service, room comfort

6/10 Okay

Solo Traveller, Singapore

Disliked: Staff & service, room comfort
Below expectations
Hotel toilet is a little run down. Staff is very friendly but cannot communicate in English well. No safe in room despite what was advertised on the website. Air conditioning was cool only despite setting on the lowest level.
Stayed 2 nights in Dec 2017
Response from GM on 11 Apr 2018
Dear : Solo Thank You for your feedback, we do apologize for those inconvenience, we shared your comments with our team to inspire them to continue improving our service.

8/10 Good

Ang

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

linggawati, oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The housekeeper good took care the guest room and their customers
Stayed 7 nights in Sep 2017
Response from PR on 10 Apr 2018
Dear : Linggawati, Thank you for your positif feedback

4/10 Poor

Yoon

Liked: Staff & service
Disliked: Property conditions & facilities
Good Location But Super Old Hotel
Location was excellent but the condition of the room was extremely bad. No safe in the room, no fridge in room! After complained, then was transferred to another room with fridge. Was told Superior Room comes with 2 single beds, no King at all. Given 2 bars of soap and shampoo, not even conditioner nor shower gel. Definitely not deserve a 4-stars rating. Received no emails response from them despite 3 sent.
Stayed 3 nights in Aug 2017
Response from GM on 10 Apr 2018
Dear : Yoon, Warmest Greeting from Grand Inna Malioboro, It is always a pleasure to receive positive feedback even though there are some experiences did not meet with your expectation , we do apologize for those inconvenience, we shared your comments with our team to inspire them to continue improving our service. We look forward to have you with us again in the future for your next visit to Grand Inna Malioboro. Warm Regards, Agus Arif Wibawanto General Manager

8/10 Good

wendy, Brisbane Aust.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
If you want to be in the heart of the Malioboro area and still want some comfort I would recommend this hotel. Rooms were comfortable but the breakfast was amazing. So much variety both Indonesian and International food. I have already booked another stay.
Response from GM on 11 Apr 2018
Dear : wendy, warmest Greeting from Grand Inna Malioboro, Thank you for sharing your good review about your stay with us, it's our pleasure to read your enjoyment in our hotel with all the services provided by our team. We look forward to have you with us again in the future for your next visit to Grand Inna Malioboro

8/10 Good

Sri, Cambridge

Liked: Staff & service
Strategic location hotel in Yogya
I stayed for 2 nights in this hotel from 2 to 4 May 2017. I would recommend it to anyone who might accept that this hotel badly needs capital injection. I enjoyed the colonial decor and the space it provides - no other new, modern hotel accommodation gives you the experience of 'wealth' and 'grandeur'. Breakfast was plentiful but don't expect a full English/American but local sweet pastries are available. However, for an Indonesian who live in Europe like me it was a delight to see my childhood foods available everyday, not to mention the traditional gudeg Yogya that I have missed for so long.... Staff were friendly
Response from GM on 10 Apr 2018
Dear : Sri, warmest Greeting from Grand Inna Malioboro, Thank you for sharing your good review about your stay with us, it's our pleasure to read your enjoyment in our hotel with all the services provided by our team. We look forward to have you with us again in the future for your next visit to Grand Inna Malioboro Warm Regards, Agus Arif Wibawanto General Manager

8/10 Good

Zulkarnain

Liked: Cleanliness, staff & service, room comfort
Staffs are polite and helpful. Enjiy the stay but the hotel needs some refurbishment
Response from GM on 11 Apr 2018
Dear : Zulkarnain, Warmest Greeting from Grand Inna Malioboro, It is always a pleasure to receive positive feedback even though there are some experiences did not meet with your expectation , we do apologize for those inconvenience, we shared your comments with our team to inspire them to continue improving our service. We look forward to have you with us again in the future for your next visit to Grand Inna Malioboro.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Close to Malioboro but old hotel and bed.
I dont think my room was cleaned properly and there was no safety deposit box in the room, only at the reception. The bed was old and uncomfortable. We were given for smoking rooms (they were smelly and we found cigarrette ash trays provided in the bathrooms) event though we explicitly booked non smooking rooms. Only when we complained we were given rooms on the 5th floor which are non smoking rooms.
Response from GM on 11 Apr 2018
Dear : Anonymous, Thank You for your feedback, we do apologize for those inconvenience, we shared your comments with our team to inspire them to continue improving our service. We look forward to have you with us again in the future for your next visit to Grand Inna Malioboro.

8/10 Good

MILIND

Liked: Cleanliness, staff & service, room comfort
comfortable and convenient
It was a pleasant and enjoyable stay
Response from GM on 11 Apr 2018
Dear : Milind, Thank yo for yoor positive feedback

10/10 Excellent

Rajkumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend ...Always
Great stay in Jogja & Tge Inna was a perfect location - very friendly Staff & Service
Response from GM on 11 Apr 2018
Dear : Rajkumar, warmest Greeting from Grand Inna Malioboro. Thank you for sharing your good review about your stay with us, it's our pleasure to read your enjoyment in our hotel with all the services provided by our team. We look forward to have you with us again in the future for your next visit to Grand Inna Malioboro

8/10 Good

SALBIAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inna Garuda - best location in Malioboro
3 night stay was pleasant with warm, courteous staff always greeting us. Breakfast was good. Location to Malioboro was just across the street.
Response from GM on 11 Apr 2018
Dear : Salbiah, warmest Greeting from Grand Inna Malioboro, Thank you for sharing your good review about your stay with us, it's our pleasure to read your enjoyment in our hotel with all the services provided by our team. We look forward to have you with us again in the future for your next visit to Grand Inna Malioboro

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stategic Location
The room is spacious. The location is undisputable very strategic, near Malioboro Street. However, this historical hotel needs renovation to keep its historical charming.

8/10 Good

KONG YAW, Malaysia

Liked: Cleanliness, staff & service, room comfort
Value for Money
Our stay was value for money and location for shopping is great.

8/10 Good

u saireena, Kuala Lumpur, Malaysia

Liked: Cleanliness, staff & service, room comfort
Best hotel for Wifi
It was a good stay and the hotel overall was clean and the environment was also clean and smell of flowers. The staff was friendly and assisted in giving the best service that they can. only maybe if we need to pack our breakfast to put in fruits in the future as that is better then pastries.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Close to Malioboro street...
In the bathroom some pieces of gipsum falling from the ceiling, hotel that claims 4 stars but in reality maybe 3.5, old marbles marked by time.Expensive price, I booked a room with two single beds, for to have a matrimonial bed I had to pay an additional 300,000 rupees for a total of 934,000 rupees.I do not ever again be booking with Expedia.

8/10 Good

Mr, London, UK.

Liked: Cleanliness, property conditions & facilities, room comfort
Grand hotel in great location.
Loved the traditional style of this hotel...a wonderful reception area with receptionists sometimes dressed in traditional uniform, two restaurants and a few small shops. Staff generally helpful but when I asked for a free shuttle to the train station approximately two minutes away, they did one to the airport, they were very unhelpful. Breakfast was good and service good. Location was excellent, close to the train station and on Yogyokarta's Main Street, so local restaurants and what bars that existed were all walkable. The swimming pool was gorgeously warm and spa not bad. If you are a very light sleeper you may be disturbed by noises from the station and planes but they didn't worry us. There were misunderstandings but I put this down to the lack of English of the staff and nil knowledge of Indonesian by myself.

8/10 Good

IRMA, JAKARTA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in Malioboro Area
I chose Inna Garuda for holiday because the location is in Malioboro. I got cheaper price from Expedia. The staffs were friendly & helpful. Spacious rooms with comfortable bed. Breakfast was nice, many choices, mostly indonesian menu. My family was happy staying at Inna Garuda. Recommended.

8/10 Good

MAYADI, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay.
Love the location. Its like food paradise just outside the hotel premises. Souvenirs paradise too. The only disappointment I had was that I got a 2 bed room instead of 1 big bed. I had a great time in Yogyakarta. Inna Garuda, keep up your good service.

10/10 Excellent

Indah, Banten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best you can find in Jogja!
wonderful stay. good breakfast w/ multiple choices.

8/10 Good

BOEDIJONO, Tangerang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
strategic location
located in the city center Malioboro, close to train station and bus stop. But I can't get my reserved non smoking room.

8/10 Good

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Lanny

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel building is suitable for traveller who wants to experience old architectural design. However, the cleanliness of the bed is below average. I would rather pay the same amount for newer hotel nearby.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good, friendly staff. Rooms large and very clean. Corridor areas looking a bit sad - renovations with cheap materials and poor workmanship, e.g ceiling panelling. Heritage hotel aspect not really played for what it could be.

8/10 Good

mohamed, malaysia

Liked: Staff & service, property conditions & facilities
Perfect location
Hotel is close the famous Malioboro Road where food & shopping are. The room however is a bit smelly maybe it needs a refurbishment but the bed linen smell good that make up for it

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
If you're not Indonesian, they don't want you!!
As I approached the Inna Garuda, I was impressed with the beauty of the facade. And I felt the same about the lobby. But that's where the impressiveness ends. The front desk would not acknowledge me as I stood in line to check-in, and waited on Indonesians who were behind me in line ahead of me. After being passed over several times, I finally had to become what I hate....an obnoxious American tourist so that I could get my room. The same thing happened at check-out, so I'm thinking this wasn't just a fluke.

4/10 Poor

HITOSHI

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Dec 2020

8/10 Good

SHIGEHIRO

Travelled with group
Liked: Cleanliness, staff & service, room comfort
コスパの良いホテル
マリオボロ通り沿いのホテルで何かと便利。敷地内にある銀行は朝の7時から夜7時まで両替が可能です。空港までの送迎は時間が決まっており、シルクエアーの発着には対応していませんでした。バスタブの水栓の使い方がわかりにくいこととWi-Fiの電波が室内では弱いこと以外、おおむね快適な評価です。
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
・スタッフからの挨拶は、徹底されていた。 ・館内は、広く、余計な所に行くと迷子になりそう。 ・部屋まで以外と歩く必要がある。
Stayed 1 night in Apr 2019
Response from Management on 28 Oct 2019
Dear Guest, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Management on 28 Oct 2019
Dear Guest, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

6/10 Okay

Sri windriati sari

Liked: Cleanliness, staff & service
Yogya visit
Supervisor di Reataurant kurang ramah. Kamar mandi tua, shower Kecil sekali air nya, TV suara nya kecil.
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2018

8/10 Good

Ngatiyah

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

10/10 Excellent

YuChen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
ホテルは古いわりには、色々と工夫している。部屋のバスタオルが汚く、ベットの布団、シーツも汚い。水廻りも汚く衛生面に欠ける。宿泊客はローカルが多いせいか、朝食は日本人が好む食べ物が少ない。隣の部屋の音、廊下の音も部屋聞こえ防音性にも欠ける。色々な面で改善必要と感じる。
Stayed 1 night in Dec 2017
Response from GM on 10 Apr 2018
Dear : Anonymous Warmest Greeting from Grand Inna Malioboro, Thank You for your feedback, we do apologize for those inconvenience, we shared your comments with our team to inspire them to continue improving our service. We look forward to have you with us again in the future for your next visit to Grand Inna Malioboro. Warm Regards, Agus Arif Wibawanto General Manager

8/10 Good

さとくん, 松山市

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
繁華街にある便利なホテル
ジョグジャカルタ随一の繁華街マリオボロ通りに面し、観光、飲食にとても便利です。ホテルの前にトランスジョグジャの停留所があり、空港、プランバナン寺院へは、乗り換えなしで行けます。町の喧騒、鉄道、空港へ着陸する航空機などが少し気になりますが、それほどではありません。 部屋は比較的広く、快適に過ごせます。歯みがきセットは重宝しました。
Stayed 2 nights in Oct 2017
Response from GM on 11 Apr 2018
Dear : さとくん, warmest Greeting from Grand Inna Malioboro, Thank you for sharing your good review about your stay with us, it's our pleasure to read your enjoyment in our hotel with all the services provided by our team. We look forward to have you with us again in the future for your next visit to Grand Inna Malioboro

8/10 Good

MM, ジャカルタ

Liked: Cleanliness, property conditions & facilities, room comfort
マリオボロ通りに面しているので、ぶらぶら歩き回るのにとても適していると思います。朝食もインドネシアっぽくて良かったです。
Stayed 1 night in Sep 2017
Response from GM on 11 Apr 2018
Dear : MM warmest Greeting from Grand Inna Malioboro, Thank you for sharing your good review about your stay with us, it's our pleasure to read your enjoyment in our hotel with all the services provided by our team. We look forward to have you with us again in the future for your next visit to Grand Inna Malioboro

10/10 Excellent

SHIGEO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
観光に至便なホテル
この価格で、この内容。是非ともお勧めします。 マリオボロストリートの端に位置するので、端っこまでバスで行って、そこから戻ってくるルートにすると、効率よく観光できます。 駅も近いし、目の前にトランスジョグジャのバス停があります。利便性最高です。 飲食店に困らず、観光に至便でかなりいいホテルです。 ついでに地元でも超有名なホテルなので、タクシーなどで困ったときでも、ホテル名を言うだけで一発で理解してもらえます。 迷ったらここに決めておけば、後悔はしないと思います。
Response from GM on 11 Apr 2018
Dear : SHIGEO, warmest Greeting from Grand Inna Malioboro, Thank you for sharing your good review about your stay with us, it's our pleasure to read your enjoyment in our hotel with all the services provided by our team. We look forward to have you with us again in the future for your next visit to Grand Inna Malioboro

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
that night was blackout for last a few minutes, and water was black color definitely polluted by something in the morning, I showed it to the house keeping, they said they were fixing it, but they could not figure it out the reason, the most important thing to stay at a hotel is that provided clean water for customer, I was almost using black color water to wash my face/brush my teeth, totally without sanitation.
Response from GM on 11 Apr 2018
Dear : Anonymous, Thank You for your feedback, we do apologize for those inconvenience, we shared your comments with our team to inspire them to continue improving our service. We look forward to have you with us again in the future for your next visit to Grand Inna Malioboro.