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"Room was very good overal #1005, but if being very very picky. There was little metal thing on floor looked like a vacuum part or something. The vacuum missed a little bit of stuff in one spot. The entire room wasn't wiped down from top to bottom. Otherwise the room was very good. There no instructions for using climate control in the room. Someone in there infinite wisdom put it between the beds at night table level without a tilt screen instead of eye level. Our country does not typically use this type of controller. I don't think they could have made it more difficult to use if they tried. In fairness a guy came right up when i complained and got the heat on. It would be nice if they asked temperature prefferrence when booking and precondition the room as some units take so long to repond. Also the phone had no instructions or information on how they billed with it. I did not even know how to call the front desk. Attention to detail goes along way in my books. The place was what you expect but lacked the extra touches to be great. You get the idea they are relying on the pretty, smiling reception selling the place not a cohesive effort to be great."

"The whole hotel was spotless with modern amenities, just a much needed reprieve after the Ha Giang loop. An unexpected favorite so far in Vietnam after many other hotels."

"Wasn't aware that the hostel locks its doors after hours (my fault), but then also want contacted when we didn't check in. End result was being locked out on the streets after our bus dropped us off. "

"Came here with a group of friends for a weekend getaway and we had such a great time. The resort is spacious, super green, and surrounded by mountains we spent so much time just walking around, taking in the view. We played pickleball and even had a small football match in the afternoon, which was a fun surprise. At night we booked the herbal baths and chilled by the pool. Everything felt very local and calming, not touristy or loud"

"Great place with nice people"

"This is a very nice hotel. I did not expect a lot because Ha Giang is not huge for tourism, and, to be honest, the room rates were not expensive. However, i was delighted to find myself in a lovely hotel, modern, clean, well-maintained. Our room was great, with double aspect windows, a good size, modern bathroom. The buffet breakfast was good with plenty of choices. The staff at reception were very helpful & spoke good English (I did not expect that!) They organised a car & driver for us the following day, so that we could see the beautiful scenery around Ha Giang. Above, all, I will always remember sitting on the lovely terrace at the back of the hotel, enjoying a cold beer! This terrace looks across a lovely river with high karst mountains on the other side. It really is a stunning setting & i am surprised that the hotel doesn't show more pictures of this in it's advertising!! It is not often that a hotel has such a tempting and lovely outlook to offer. So, if anyone reads this and is thinkjng of going to Ha Giang - definitely go there!!! It's a lovely town in a beautiful mountain & riverside setting, with a stunning surrounding area.....and i very much recommend staying at The Phoenix Hotel!!! (I don't usually write so much in a review.....but this horel & place were such a lovely surprise!!"