Lobby

Reviews of Tru By Hilton Yarmouth

2.5 out of 5
Tru By Hilton Yarmouth
10588 Starrs Road, Yarmouth, NS

Reviews

9.4

Exceptional

Rating 10 - Excellent. 505 out of 675 reviews" "
Rating 8 - Good. 117 out of 675 reviews" "
Rating 6 - Okay. 32 out of 675 reviews" "
Rating 4 - Poor. 12 out of 675 reviews" "
Rating 2 - Terrible. 9 out of 675 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mary, Halton Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from GM on 27 May 2024
Thank you, Mary

8/10 Good

Pin-Chuan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
I stayed at Tru By Hilton Yarmouth, and it appears modern and clean. The staff is friendly, and the hotel is dog-friendly with a $15 pet charge. They offer 24/7 free coffee and tea, which is a nice touch. However, the bathroom lacks a fan to vent air or humidity, and the sound isolation is poor, as I could hear footsteps from upstairs and noise from adjacent rooms. The water pressure is not strong, but the variety of breakfast options—pancakes, hash browns, sausages, and scrambled eggs—though not very tasty, was okay. There are plenty of areas for dog relief, and the small pool is a bonus.
Stayed 1 night in May 2024
Response from GM on 27 May 2024
Thank you, Pin

10/10 Excellent

Robert John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 27 May 2024
Thank you, Robert

10/10 Excellent

Brett

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy
Stayed 1 night in May 2024
Response from GM on 24 May 2024
Thank you, Brett

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property, comfortable bed for me but my partner found the bed hard. Several shopping options are very close but there are no sidewalks so driving is safer. Only two miles or so from the ferry terminal, and the cost was excellent for what is provided. Stayed one night off the ferry and one night before the ferry. Breakfast for the second night stay was superior to the first, the hot dishes included cheese omelet, potatoes, and bacon, along with all of the other usual choices. Good coffee. Quiet night. Don't be put off by the small airport across the street; we did not notice any traffic at all. We would stay again.
Stayed 1 night in May 2024
Response from GM on 22 May 2024
Hi Kristen, Thank you so much for your kind words and appreciation.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 24 May 2024
Thank you, Susan

10/10 Excellent

Yanmei

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are all very enthusiastic, and the facilities and equipment are complete.
Stayed 1 night in May 2024
Response from GM on 21 May 2024
Thank you, Yamei

10/10 Excellent

Jennifer

Stayed 3 nights in May 2024
Response from GM on 22 May 2024
Thank you, Jennifer

8/10 Good

Sean, Lower Sackville

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Thank you, Sean.

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 21 May 2024
Thank you, Murray

10/10 Excellent

amy

Travelled with family
Liked: Cleanliness, amenities
Very friendly and helpful staff. Very clean.
Stayed 1 night in Feb 2024
Response from GM on 12 May 2024
Thank you, Amy

8/10 Good

Scott

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall a good hotel
Stayed 2 nights in May 2024
Response from GM on 12 May 2024
Thank you, Scott.

8/10 Good

scott

Business traveller, Travelled with partner
Overall a very good place to stay
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Thank you, Scott

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Thank you, Holley

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from GM on 2 May 2024
Thank you, Ken

10/10 Excellent

Curtis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Location, central to why I was there. Safe, RC MP office just a few buildings away. Lots of parking for easy access.
Stayed 2 nights in Apr 2024
Response from GM on 29 Apr 2024
Thank You, Curtis.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Thank you, Tracy

10/10 Excellent

YuLing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend!
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Thank you, Yuling.

6/10 Okay

Haley

Travelled with group
Liked: Cleanliness, staff & service
Hotel was very bright and colourful when we arrived. Staff were very friendly and informative not matter the time of day. Breakfast provided was very good. Room was clean when we arrived, however it smelt like a mixture of pickles and Cesar salad. We also would have preferred a thicker comforter but overall enjoyed our stay and would stay again.
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Hi Haley, Thank you for your feedback on your recent stay at our Tru by Hilton property. We're thrilled to hear that you found our hotel bright, colorful, and staff members friendly and informative. We're also delighted that you enjoyed our breakfast offerings.However, we're concerned to learn about the unusual smell you experienced in your room. Please accept our sincere apologies for any inconvenience this may have caused. We will investigate this matter thoroughly to ensure that it is addressed promptly. It's possible that there may have been an isolated issue with the room's ventilation or cleaning products, and we will take immediate steps to rectify it.Regarding your preference for a thicker comforter, we appreciate your feedback and want to ensure your comfort during your stay. We do have heavier blankets available upon request, and our team is always ready to assist with any additional needs or preferences our guests may have.

8/10 Good

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very friendly staff that keeps the Hotel spotless. Good breakfast with plenty of choices. My only complaint, hence the 4 stars, is in the room there was only 1 chair and of all the types a computer chair. It wasn’t to comfortable.
Stayed 3 nights in Apr 2024
Response from GM on 22 Apr 2024
Hi Bernard, thank you for your feedback on your recent stay. We're thrilled to hear that you enjoyed our beautiful property, friendly staff, and satisfying breakfast offerings.Regarding the room's seating arrangement, At Tru by Hilton, we carefully design our rooms to maximize both functionality and space efficiency. The choice to include a single desk chair aligns with our brand's design philosophy. While we understand that individual preferences for seating may vary, our room sizes may not always accommodate additional seating options beyond the desk chair. We truly appreciate your understanding and feedback, as it helps us continually improve and enhance the guest experience.

8/10 Good

Ellina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Thank you Elina.

10/10 Excellent

Robyn

Stayed 3 nights in Apr 2024
Response from GM on 12 May 2024
Thank you, Robyn

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms very clean and fresh. Loved the pillows they were so comfortable. Often times hotel pillows are very full and stay that way when you lay on them leaving a stiff neck in the morning. With these pillows your head just sinks into them. No waking up with a stiff neck or in my case terrible headache.Showers were great. Staff were very friendly and helpful. Overall great atmosphere. Will definitely be back!!!!
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Thank you, Larry,

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 17 Apr 2024
Thank you, Murray

10/10 Excellent

cindy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby area, so many people gathered to have fun together. So nice to see that these days. The breakfast was marvelous! So many choices, it was hot and delicious. The staff were extremely friendly and efficient. It was a terrific experience. I would recommend staying here.
Stayed 2 nights in Apr 2024
Response from GM on 15 Apr 2024
Thank you, Cindy

10/10 Excellent

Steve

Stayed 1 night in Apr 2024
Response from GM on 5 May 2024
Thank you, Steve.

10/10 Excellent

Jacquelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Tru is a great hotel! We are usually there for hockey and have stayed multiple times now. They have a great little hotel for kids or just business and a great free hot breakfast. Would recommend to anyone to stay here!
Stayed 1 night in Apr 2024
Response from GM on 15 Apr 2024
Thank you, JacquelynIt was such a pleasure to hear your positive feedback. Your time is greatly appreciated.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 15 Apr 2024
Thank you, JessicaAppreciate your time.

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls were very thin. You can hear conversations. Also quite loud on the upper floors. You can hear every footstep.
Stayed 1 night in Apr 2024
Response from GM on 14 Apr 2024
Hi John, Thank you for your feedback. I appreciate your concern and have this issue on the agenda for our next upgrading and capital budget.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 15 Apr 2024
Thank you, Amanda. appreciate your time and feedback.

10/10 Excellent

Laura

Was a later check in and Sophie was such a sweet person to arrive to. Without being asked she moved me away from a visiting team to a quiet floor and I slept so great. In the morning I hit the very well equipped gym and enjoyed how many amenities were available. Have told several friends it is the new favourite place to stay in Yarmouth. Thanks Sophie!
Stayed 1 night in Apr 2024
Response from GM on 14 Apr 2024
Hi Laura, Thank you so much for your kind words! We're delighted to hear that Sophie went above and beyond to ensure you had a pleasant stay. It's wonderful to know that you enjoyed the quiet floor and the well-equipped gym. We truly appreciate your recommendation and can't wait to welcome you back to your new favorite place in Yarmouth!"

10/10 Excellent

Trudy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything about the property from check in to checkout!!
Stayed 1 night in Apr 2024
Response from GM on 13 Apr 2024
Hi Trudy, thank you for your time and kind words.

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 14 Apr 2024
Thank you, Rose

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and clean rooms
Stayed 1 night in Apr 2024
Response from GM on 13 Apr 2024
Thank you, Courtney

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 13 Apr 2024
Thank You, Julie

10/10 Excellent

Candace

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 7 Apr 2024
Thank you, Candace

6/10 Okay

Jack

Business traveller
Liked: Cleanliness, property conditions & facilities
Checking in at 4pm I should not have to wait for staff to verify room availability if check-in is listed as 3pm.the room is noisy from outside noise and footsteps from above floors, despite being newly renovated and across from an airport, this was overlooked.
Stayed 1 night in Apr 2024
Response from GM on 6 Apr 2024
Hi Jack, Thank you for your feedback. I have emailed you to your mailbox. Appreciate your time.

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right from the check in we were impressed and it continued right on through the weekend.
Stayed 2 nights in Mar 2024
Response from GM on 2 Apr 2024
Thank you, Terri

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean, comfortable and still feel new. The staff is friendly and seem happy to see guests. I like the breakfast is included, no it's not amazing but you can find something to get your day started off on the eight foot. The water and ice dispenser at the elwvators in the lobby is a very nice touch. The fact that it's beside a Frenchies used clothing store is an addes bonus. We'll be back.
Stayed 3 nights in Mar 2024
Response from GM on 2 Apr 2024
Craig, thank you for your kind words. We look forward to welcoming you back.

10/10 Excellent

Marie

Liked: Staff & service, property conditions & facilities
Staff were very friendly, facilities were very clean, breakfast fully met our needs. Price was very good.
Stayed 2 nights in Mar 2024
Response from GM on 2 Apr 2024
Thank you, Marie. Appreciate your time.

10/10 Excellent

Trinity

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Highly recommend
Stayed 1 night in Mar 2024
Response from GM on 30 Mar 2024
Thank you, Trinity

10/10 Excellent

Justin, Kentville

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and Pet friendy our puppy had a blast greeting the staff everyday. The lobby is spacious and clean and the breakfast was awesome. Kids really enjoyed the games area. Rooms were quiet, and beds comfortable.
Stayed 2 nights in Mar 2024
Response from GM on 25 Mar 2024
Thank you, Justin

4/10 Poor

Madison

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Everything else was great. However I stayed in room 205 and all day I could hear the pool/waterslide as if I was right there. Obviously no sound proofing in that room. Kids screaming and having fun. Sounded like my room was poolside.. cause it was
Stayed 2 nights in Mar 2024
Response from GM on 25 Mar 2024
Hi Madison, I am so sorry to hear that you had a noisy room because of the water slide. It was because our pool was not functional, and the load was on the slide. We will make sure we keep you up on high floors next time.

10/10 Excellent

Brittney

Stayed 2 nights in Mar 2024
Response from GM on 13 Apr 2024
Thank you, Britney

8/10 Good

Murray

Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Thank you, Murray

6/10 Okay

Karianne

Liked: Staff & service
Love the breakfast and rooms are clean and cozy. Pool was wayyyy too cold and overpacked.
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Hi Karianne, Thank you for your kind words, Our pool water pump broke, there pool heating was affected by that. We have been working on it and got it fixed now. Kind Regards,

10/10 Excellent

sean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice
Stayed 1 night in Mar 2024
Response from GM on 20 Mar 2024
Thank you, Sea.

8/10 Good

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Thank you, Lisa,

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 17 Mar 2024
thank you , Catherine

8/10 Good

Kimberly

Stayed 1 night in Mar 2024
Response from GM on 6 Apr 2024
Thank you, KimberlyAppreciate your time.