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"As many have said, an older and a newer building. Technically it is a business hotel, not a resort. I was in the newer and it was great. The views of Fuji were incredible from the 3rd floor. The onsen is clean with an external pool with a view. The breakfast is about half ja of Japanese style dishes and half random Western foods. The staff were all relatively friendly and helpful."

"The staff is really friendly and the mount fuji view from the hotel is amazing "

"The staff was very friendly, and the view was truly astounding. I can't imagine how it could have been better. "

"Very spacious room, location was close to many activities and restaurants."

"Room was clean and staff was helpful."

"Clean room, friendly staffs, good drum show and yummy breakfast and dinner. It is worth to stay one night to relax it."

"Great ryokan to stay at. Staff were amazing. Hotel room was beautiful. Woukd come back "

"Helped me see Mt. Fuji at sunrise. There was a thick layer of fog forming right above the Yamanakako Lake in the early mornig, which seems to be a common thing in this season. Because this hotel was above the fog it didn't obstruct our view of the beautiful Mt. Fuji at sunrise. It was a very clear and sunny day, and the fog cleared up within a couple of hours after sunrise. If you are aiming for sunrise picture, this hotel really enhaces your chance of catching the precious view. "

"Clean room, good ontsen on top floor with view on Mt Fuji, great breakfast (unfortunately no gluten free bread or plant-based milks), very helpful staff at helping navigate public transport. "