Xs @ Wynn/encore Las Vegas Tours and Activities

Large contemporary rooms with comfy beds. Nice and quiet in the room. Fairly long line to check in. Requested the balance for the two rooms to be charged on a different credit card than what was used to initially book the room. Not sure the front desk person understood what we were asking. Then, later discovered from housekeeping they had one room checking out one day earlier than the other room, which was incorrect. Both rooms had been booked for the same time period. Had to go to the front desk and find out why they did that. The front desk person had to call someone. He said it had been done by his manager? I think it was done by the front desk person who checked us in. Fortunately he was able to resolve the issue by revising the checkout date.

We appreciated that the valet service was complimentary; however, we would have preferred free self-parking (you have to pay to self park). Each time we wanted to go somewhere, we had to wait for the valet to retrieve our vehicle, which added unnecessary waiting time to our day. We stayed for two nights. On the first night, the TV remote was not working, and unfortunately it could not be fixed that evening. The staff did address the issue the following day. The pool area was clean, well-maintained, and enjoyable. However, for a tower of this size, the pool seemed somewhat small and could have been larger to better accommodate guests.

Every time ac went on, it rattled all night. There are missing/broken grouts between the tiles in bathroom, and upper part of headboard was partially detached. 3 restaurants we tried had good price but we would not go back. Maybe our expectation was too high.