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"Front desk employees in the morning were amazing. The front desk employee at night was kind of rude. Even though we had a do not clean sign at the door, house keeping entered the room which felt like a lack of privacy. We also kindly requested a refund for the last night as something came up and had to leave Frankfurt early to which the manager refuse to help. Overall great experience at check in but not great overall"

"Just back from a short trip in Frankfurt with my daughter. The JW Marriott hotel is exceptional and I couldn't rate it high enough. From the moment you enter the doors you are treated so well. Every single staff member that we encountered was professional and friendly. One of the best hotels, if not the best, I have ever stayed in. The hotel is spotless the rooms are gorgeous. The staff go above and beyond to make your stay the best it can be. A big shout out for the wonderful Julija for looking after myself and my daughter so well and making our trip so memorable. If you are heading to Frankfurt this is the only hotel to stay in! Also the hotel is right in the city centre and within walking distance of everything. We want to go back to Frankfurt just to stay here again."

"THE TOWELS AND PILLOW CASES ARE THE GROSSEST EVER YOU CAN SMELL OTHER PEOPLE YOU SHOULD CHANGE LAUDRYS TO DO YOUR SHEETS AND PILLOW CASES AND TOWELS "

"Great breakfast"

"bar is well stocked, which is unusual these days. the sauna opens early on weekends, which is important for business travellers just staying for one night."

"The location for this hotel is excellent - can’t better. It’s very stylish and they give toiletries like body lotion and conditioner, which I consider the mark of a good hotel. They have a reception but it is mainly contactless. I didn’t need anything so I didn’t interact. Room was clean, staff came to clean. I had the “Lovely” room which I thought was a great size in contrast to others who have said the rooms were too small. Book the lovely or bigger and you will be fine. Where this hotel fell short is in quite a few areas. 1) when you enter there are only stairs to get down to the elevator so you have to carry your bags down a short flight of stairs. It is short but still. 2) no fridge in the room or any water provided or even cups. Not coffee machine either. 3) it is LOUD. I was on the 1st floor, which I am convinced they give you if you don’t book direct. There is a bar next door that is BUMPIN during the day and well into the evening. In the morning you can hear the music in the lobby that they play. You can hear everyone walking around and moving furniture. I sleep like a rock so it did not affect me but when I was awake I really noticed it and if you were a light sleeper you’d be screwed. Also everyone on street level can see you on the lower floors so you need to make sure you draw the blinds. It is probably a better hotel if you stay on a higher floor but this won’t be at the top of my list to stay again if I come to FRA."

"The whole Rioca experience was exceptional. The Brazilian themed hotel is unlike anything I’ve seen before. From the superb decor to the gentle birdsong as you walk along the hallway to the spacious quiet room, it was great!"

"One of the best Westin properties. Rooms are comfortable, clean and the property is well kept. Lots of food options nearby. Walkable to the city centre. Subway station two minutes away. Great choice. Stayed here multiple times over last few years. My only choice in Frankfurt."

"The hotel foyer/reception is smart and inviting but our bedroom was tired and uninviting (bathroom excepted), but even worse there was a nasty brown stain on the carpet in front of the safe. The carpet in that area needs replacing."