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"Staff very friendly. Parking is a nightmare. When arrive at night, tired after a long drive the last thing you want is to negotiate narrow lanes to find a car with no postcode"

"Staff welcoming , rooms spacious and clean , facilities excellent "

"Straight forward instructions of how to check in, the staff were friendly and helpful of how to access the hotel room and out the building. Lovely little room with a lovely window view outside, spotless with some tea and coffee treats. Convenient in the middle of town too. Will be returning again ! "

"Absolutely perfect lovely attention to detail as I only mentioned in passing it was my partner’s birthday and they did a lovely birthday desert much appreciated "

"Our expectations were by far exceeded with this lovely hotel. All the staff that we came across was helpful, friendly and so efficient. We spent the afternoon on Saturday in the Nelson and enjoyed a delicious lunch. The receptionist was welcoming and warm and very helpful with queries and organising a little suprise in our room. The room was clean, well equipped and very nicely presented. The bed was bit on the hard side but this is probably down to personal preference more than anything else. We had a meal in the palm court which was so beautiful and felt very special with the pianist playing and singing. The pool and changing rooms could do with a bit of updating but it was clean and warm so would happily use again. On the whole this place is an absolute gem where you are made to feel special, would happily stay again. "

"I booked a weekend for my parents anniversary and they really enjoyed the staff was really friendly and the place really nice "

"Staff we re brilliant helpful and amended my mistakes to my booking "

"Breakfast was perfect, Room was great size and quiet, Staff were amazing and helpful "

"Holiday Inn experience ... terrific in all areas and especially the staff. Well worth a visit.:)"