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Reviews of Palm Bay Resort

4 out of 5
Palm Bay Resort
Palm Bay Resort, Whitsundays, Whitsundays, QLD

Reviews

9.4

Exceptional

Rating 10 - Excellent. 156 out of 211 reviews" "
Rating 8 - Good. 43 out of 211 reviews" "
Rating 6 - Okay. 7 out of 211 reviews" "
Rating 4 - Poor. 1 out of 211 reviews" "
Rating 2 - Terrible. 4 out of 211 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ultimate relaxation. If you are looking for off the grid, look no further. The island is BEAUTIFUL!!!!!! There is so much wildlife and natural beauty here. The bush walks were great, it allowed you to see the whole island. Every morning we had breakfast with the cockatoo's and watched the wallaby's walk around and eat. If you are looking for a touristy kind of place this is NOT it. This place is so quiet and relaxing you forget there is a world outside of it. They do offer excursions for those who want to have an adventure. I would highly recommend the rafting tour out to White Haven beach.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jordyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for my birthday!!! the island was so remote and private and the staff was lovely!!! highly recommend its a little piece of paradise
Stayed 3 nights in Feb 2024
Response from Palm Bay Resort Team on 8 Apr 2024
Hello Jordyn, Thank you for your wonderful review. We were happy to help you celebrate your birthday.Hoping to see you soon again. Palm Bay Resort team

10/10 Excellent

Simon

Stayed 4 nights in Mar 2024
Response from Juliana on 19 Apr 2024
Thank you for your 5/5 review!

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted a place where I could sit and relax. And this resort sure did offer that. Staff were all outstanding to deal with. Looking forward to another visit.
Stayed 4 nights in Feb 2024
Response from Michelle on 16 Feb 2024
Hello Robyn, Thank you for your wonderful review. We are so glad our lovely relaxing resort and friendly staff impressed you and we also look forward to you visiting again.

10/10 Excellent

Sylvie, Anjou

The only thing missing is wi-fi. For me this is an important feature during my trip.
Stayed 2 nights in Feb 2024
Response from Michelle on 17 Feb 2024
Hello Sylvie, Thank you for the 5/5 review. We really appreciate the fabulous score.We do not have guest WiFi on the island, which is noted online and in guest correspondence. You are welcome to bring a portable wifi, however, most guests are happy to disconnect during their relaxing holiday.

10/10 Excellent

Shari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So peaceful and serene. It was just what we needed! Our first time to Australia and the Whitsundays. What a wonderful way to spend our holiday. Staff and service are exemplary. Thank you! Shari and Bill Rodgers
Stayed 12 nights in Jan 2024
Response from Michelle- Duty Manager on 2 Feb 2024
Hello Shari,Thank you for your lovely review and kind words. We love that our friendly staff and great service helped towards creating a wonderful holiday for you both. We hope to welcome you again next time you are in Australia.Regards,Palm Bay Resort Team.

10/10 Excellent

Kurt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay at the property. The staff was excellent. Shout out to Chase, Sarah, and Tommy. They worked non-stop to make sure our guest experience was perfect. The meals were excellent but with the heat, it would have been nice to have some lighter dining options.
Stayed 3 nights in Jan 2024
Response from Michelle- Duty Manager on 2 Feb 2024
Hello Kurt, Thank you for the wonderful review and the special shout out to our fabulous staff members. We are so glad they played a part in making your holiday so memorable. We agree the heat in the tropics can be exhausting and we will take on board your suggestion for some lighter meals during the hotter months.We hope to welcome you again soon.Regards, Palm Bay Resort Team.

8/10 Good

Sandra

Stayed 7 nights in Jan 2024
Response from Michelle- Duty Manager on 2 Feb 2024
Thank you for your 4 out of 5 score.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location and beautiful bungalows overlooking pristine beach and bay. 5 day stay and loved it… so relaxing and part of nature. Only thing to change… music playlists as after a day they repeat (although staff happy to change at my request- thanks Tommy and Chase).
Very friendly cockatoos, love nuts!
Sunset to die for from our terrace
View back from kayaking
Stayed 5 nights in Jan 2024
Response from Michelle- Duty Manager on 10 Jan 2024
Hello Stephen, Thank you so much for this amazing 10/10 review. We are so glad we impressed you during your 5 day stay and we are delighted you mentioned 2 of our friendly staff in your lovely comments. Thank you again.We would love to welcome you again soon and share with you our updated playlists.Regards,Palm Bay Resort Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Michelle- Duty Manager on 10 Jan 2024
Hello John, Thank you for the outstanding 5/5 review. We really appreciate the perfect score.

8/10 Good

Dominic

Stayed 3 nights in Dec 2023
Response from Michelle on 4 Jan 2024
Thank you for your review. We hope to welcome you again in the future.

10/10 Excellent

Wes

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, adults only. Manager Kate and her staff all went out of their way to assist whenever required. Only negative is that the meal selection is a' la carte for all meals and they don't vary the menu so a bit limiting. Suggest you take a few snacks.
Stayed 7 nights in Nov 2023
Response from Michelle on 6 Dec 2023
Hello Wes,We are so glad you enjoyed your stay with us and thank you for this wonderful review. Our staff will also be so happy to hear your lovely comments.We will take your comment regarding the restaurant onboard, thanks for the feedback.We hope to welcome you again soon.Regards,Palm Bay Resort Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If need to just rest & take your loved one away for the weekend or a few days. Do yourself a favour book this place & catch a well deserved break. If swimming , walking, working on ur tan & catching up on sleep is your thing then look no further for a perfect island retreat. Staff were very friendly & helpful. My wife needed a good rest & she loved it. It’s Quite, food is good & reasonably priced & very low key. Would definitely return here for a relaxing break! Cheers Michael Nov 2023
Stayed 3 nights in Nov 2023
Response from Michelle on 6 Dec 2023
Thank you for writing this wonderful review Michael. We really appreciate the praise and we are so glad you enjoyed your stay at our beautiful resort, where your relaxation is our aim.We hope to welcome you again soon.Regards,Palm Bay Resort Team

10/10 Excellent

Ananya

Liked: Cleanliness, staff & service
An idyllic escape for a few days. The resort is beautiful, simple and quiet and amazing location. There are so many animals which was a bonus - I saw shovelnosed rays, sting rays, a turtle, wallabies and of course the very forward cockatoos which patrol the resort! The staff were lovely and it is a great place sleep, read in the hammock, swim, snorkel, go for short hikes and enjoy cocktails by the pool.
Stayed 3 nights in Oct 2023
Response from The Palm Bay Team on 30 Oct 2023
Hi Ananya, thank you SO much for your feedback! We loved having you. Hope to see you again soon!

8/10 Good

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the peaceful & relaxed vibe. Spectacular sea views from room 18. Menu could have had more lighter options, portion sizes were much too big. Could be enhanced with a acoustic band, duo or single to enjoy in the restaurant/bar until about 10 PM as had no night life.
Stayed 3 nights in Oct 2023
Response from The Palm Bay Team on 29 Oct 2023
Thank you so much for your feedback Bruce! We hope to see you again some time in the future.

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stunning natural location.
Stayed 2 nights in Oct 2023
Response from The Palm Bay Team on 26 Oct 2023
Thank you!

10/10 Excellent

mark

Stayed 2 nights in Sep 2023
Response from Michelle on 4 Nov 2023
Hello Mark,Thank you so much for this 5/5 review. We are pleased you enjoyed your stay at Palm Bay Resort and hope to see you again soon.

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to get away from the rat race, would stay there again...
Stayed 7 nights in Oct 2023
Response from The Palm Bay Team on 17 Oct 2023
Thanks so much for that Peter, we hope to see you again!

10/10 Excellent

Alesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed it thoroughly, it was a lovely retreat and staff were all lovely and accomodating
Stayed 2 nights in Oct 2023
Response from The Palm Bay Team on 17 Oct 2023
Thank you for your feedback Alesha, we're so glad you enjoyed your stay! We hope to see you again soon.

8/10 Good

Christos

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Gorgeous setting, the food and wait staff really let this place down. The food was not made with love and often came out Luke warm. The waiters were not professional and lacked warmth and enthusiasm. The reception staff were friendly and professional.
Stayed 2 nights in Sep 2023
Response from Kate - Palm Bay Resort Management on 8 Oct 2023
Thank you for your feedback! We're constantly looking at ways to improve guests stay.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an idyllic place. Just book it!
Stayed 2 nights in Sep 2023
Response from Kate - Palm Bay Resort Management on 8 Oct 2023
Hi Sarah, we're glad you enjoyed your stay & we hope to see you again

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location, amazing staff, a real paradise!
Stayed 3 nights in Sep 2023
Response from Kate - Palm Bay Resort Management on 18 Sept 2023
Thank you for your feedback! & we hope to see you again!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Everone really cared to make my stay enjoyable and calming. I never felt crowded in by buildings or people even when dining. Lots of native animals wandering through the property and beautiful landscaping including some Balinese statues and water sculpture.
Stayed 5 nights in Aug 2023
Response from Kate - Palm Bay Resort Management on 9 Sept 2023
Hi Michael, We're so glad you enjoyed your stay & we hope to see you again!

10/10 Excellent

ian John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with a view plus naughty cockatoos to add lively interest. Delightful staff, beautiful environment and tranquility reigns.
Stayed 5 nights in Jul 2023
Response from Kate - Palm Bay Resort Management on 4 Sept 2023
Thanks Ian! We're glad you enjoyed your stay & we hope to see you again

10/10 Excellent

Jen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful beautiful place to get away from the world. Amazing hospitality, staff go above and beyond. Kate is so lovely and accommodating. All staff were professional and so polite. Lots of activities for all levels of fitness. Everything was clean and tidy. Room 2 needs a handrail on the steps. Being septic, there’s a slight smell nearish the room we stayed but not inside. This wouldn’t stop us staying again though, everything else out shone any issues. We thoroughly enjoyed our stay, wish we’d stayed longer.
Stayed 2 nights in Jul 2023
Response from The Palm Bay Team on 21 July 2023
Thank you for your feedback! We hope to see you again soon!

10/10 Excellent

Frans

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just beautiful and friendly
Stayed 2 nights in Jun 2023
Response from Kate - Palm Bay Resort Management on 1 July 2023
Thank you for your feedback! We're glad you enjoyed your stay

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
We had a totally relaxing stay at a great resort with super friendly staff, lovely food, great walks, and just beautifully quiet and serene surroundings. We will be coming back!
Stayed 3 nights in Jun 2023
Response from Kate - Palm Bay Resort Management on 27 June 2023
Thank you Michael for your feedback! We're glad you enjoyed your stay & hope to see you again

10/10 Excellent

Paul

Stayed 2 nights in Jun 2023
Response from Kate - Palm Bay Resort Management on 11 July 2023
Thank you Paul! We're glad you enjoyed your stay & hope to see you again!

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was comfortable quiet and private. Staff were a delight.
Stayed 6 nights in Jun 2023
Response from Kate - Palm Bay Resort Management on 27 June 2023
Thank you for your feedback! We hope to see you again!

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We actually found Paradise on Long Island staying at "Palm Bay Resort". It was absolutely gorgeous, such a beautiful place to stay, like being on a deserted island with 5 star everything!!!! Kate and the Staff look after you like your Royalty!!! We didn't want to leave, but we will be back.
Stayed 3 nights in Jun 2023
Response from Kate - Palm Bay Resort Management on 27 June 2023
Hi Laura, Thank you for your kind words & are so glad you enjoyed your stay! We hope to see you again!

10/10 Excellent

Sherif

Liked: Cleanliness, staff & service
NICE STAFF
Stayed 3 nights in May 2023
Response from Kate - Palm Bay Resort Management on 1 July 2023
Thanks Sherif! We've got a pretty special team here

10/10 Excellent

Nartarsha

Stayed 3 nights in May 2023
Response from Kate - Palm Bay Resort Management on 1 July 2023
Thank you for your feedback

10/10 Excellent

DARIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing peaceful resort! Friendly staff, great food, absolutely astonishing views!!! a perfect stay! we highly recommend this resort
Stayed 2 nights in May 2023
Response from Kate - Palm Bay Resort Management on 1 July 2023
Thanks Dario! We're so glad you enjoyed your stay & we hope to see you again!

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

10/10 Excellent

TROY

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great spot.
Stayed 2 nights in Mar 2023
Response from Kate - Palm Bay Resort Management on 15 Apr 2023
Hi Troy, Thanks for your feedback & we hope to see you again soon!

8/10 Good

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are beautiful welcoming friendly & professional. I thoroughly recommend the Day Spa Services. George & Teed Teed are masters at there craft. Cocktails are worth the price & you have to try all of them. Food was great & always delicious. It was a deserted Island experience with all the luxuries that you would want to connect with nature & a loved one.
Stayed 7 nights in Mar 2023
Response from Kate - Palm Bay Resort Management on 15 Mar 2023
Hi Rhonda, Thanks for your feedback! We're really pleased you enjoyed your stay! We look forward to seeing you again soon

10/10 Excellent

Terri

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely amazing place, visually stunning, very relaxing, friendly staff, good food, overall a must see.
Stayed 2 nights in Mar 2023
Response from Kate - Palm Bay Resort Management on 15 Mar 2023
Thank you for your feedback! We hope to see you again soon

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unplug!!!!!!
Stayed 3 nights in Feb 2023
Response from Kate - Palm Bay Resort Management on 12 Mar 2023
Thank you for your feedback! We hope to see you again soon

6/10 Okay

Claire

Travelled with partner
Liked: Cleanliness, amenities
The island is beautiful and very ‘natural’ but, the property in general needs allot of work. It is however under new management, so hopefully that will change. It was quite noisy with machinery going almost constantly during our stay. You are expected to know that there is no table service for breakfast or lunch & no one lets you know. Staff walked past our table for 15 mins without letting us know you need to grab your own menu & order at the bar. (Another guest told us as the same thing had happened to them the day before) The chief, while adequate wasn’t the high standard we were expecting from a resort like this - especially when you only have one dining option. (They can NOT cook a steak & breakfast was burnt 2 days in a row) Great bar staff. Cocktails were top notch, although bar is only open till 9pm. The manager/owner was really lovely and very helpful, but her staff are definitely letting her down. In general, the service and standard I have come to expect from an island resort however was just not there.
Stayed 2 nights in Feb 2023
Response from Kate - Palm Bay Resort Management on 1 Mar 2023
Thank you for your valued feedback! I have taken your feedback to the teams & we are constantly working hard to improve our guests stay. We hope to see you again!

10/10 Excellent

Melodie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So peaceful. Loved our bungalow right next to the water. Catering staff were very happy to comply with special requests. Pool area perfect. Staff extremely friendly & accommodating.
Stayed 7 nights in Feb 2023
Response from Kate - Palm Bay Resort Management on 1 Mar 2023
Thank you for your feedback! We hope to see you again soon!

8/10 Good

Elisabeth

Stayed 3 nights in Feb 2023
Response from Kate - Palm Bay Resort Management on 12 Mar 2023
Thank you for your feedback! We hope to see you soon

10/10 Excellent

mark

Travelled with family
Liked: Staff & service, room comfort
Most wonderful location.
Fantastic beachfront location, excellent facilities, excellent restaurant and bar. Great service. Bungalow a little tired and worn but great beach hut vibe.
Stayed 4 nights in Feb 2023
Response from Palm Bay Resort Management on 15 Feb 2023
Thank you for your feedback! We're glad you enjoyed your stay & we hope to see you again!

10/10 Excellent

Elizabeth

Stayed 3 nights in Jan 2023
Response from Kate - Palm Bay Resort Management on 12 Mar 2023
Thank you for your feedback! We hope to see you soon

2/10 Terrible

Duncan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Helen

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Jan 2023
Response from Kate - Palm Bay Resort Management on 12 Mar 2023
Thank you for your feedback! We hope to see you soon

8/10 Good

Joanna

Travelled with family
Liked: Staff & service, amenities
The location and views are stunning. The resort is rather tired, but the staff make up for that as they are so friendly and pleased to help and provide an excellent service. It is not self catering but their kitchen make superb meals, good coffee in the morning and a cracking pina colada. I would recommend staying in a beach bungalow. Not platinum house as it's on the other side which doesn't have the beautiful views and was very windy.
Response from The Palm Bay Team on 23 Dec 2022
Hey Joanna, Thanks for the feedback and we have passed your kind words over to the team! We hope to welcome you back to Long Bay soon.Until then,

10/10 Excellent

Domenic

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hi there. My wife & I recently visited the magnificent palm bay resort for 3 nights & were very pleased with the location & resort. Firstly it is great to see that you have advertised for resort manager as it truly needs it. I’m not normally one to complain but barge repairs & staff launching a jet ski with quads with foul mouths on the main beach midday is not ideal. Private, secluded & intimate? There were daily visiting boats & jetskis staying the day parking up on the beach using the island/resort facilities which forced the paying guests to wait which I though was unfair. Sorry for the complaint but hopefully the new management will clear this up & continue the magnificent resort. My wife & I can see extreme potential at palm bay resort with the right management. Thanks for hosting us & we will be back.
Stayed 3 nights in Nov 2022
Response from The Palm Bay Team on 14 Dec 2022
Dear Domenic, We really appreciate your feedback and with new management onboard we hope to exceed expectations. We hope to welcome you back in 2023!Warm regards,

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to chill and enjoy the glorious views, local flora and fauna. Great place to unplug. Super staff and meals were stellar.
Stayed 7 nights in Nov 2022
Response from The Palm Bay Team on 14 Dec 2022
Dear Catherine, We are glad you got to enjoy our little piece of Northern Queensland! The team appreciate your kind words and look forward to welcoming you back soon. Until then,

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the food was excellent. Stayed 4 days...wish we could have stayed 2 weeks!
Stayed 5 nights in Nov 2022
Response from The Palm Bay Team on 14 Dec 2022
Hey Mark, We would've loved to have you here for longer! The team look forward to welcoming you back soon. Until then,

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great relaxing holiday, the setting was great and the staff made our holiday stress free. Thanks Palm Bay for looking after us, see you again soon
Stayed 7 nights in Nov 2022
Response from The Palm Bay Team on 14 Dec 2022
Dear Steve, We are truly humbled by your review and are glad you got to disconnect and relax on the island! We hope to welcome you back soon.Until then,