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"lovely hotel, great spa facilities & lovely meal. staff all fab . nly issue was the security bold on the room jammed into place when we were int he spa so we couldnt get back into our room and they had to call maintenance. the lady on reception said it happens often. we were in a hurry so it was not great and we began to panic about the time. these should be removed and replaced with ones that cant lock when you leave the room. very scary if you left a young child in there and popped out for 1 minute or had a train to catch etc. aoart from that it was brtilliant - thank you "

"Don’t be put off with the outside of the hotel it’s a bit shabby and need some TLC however inside was lovely staff where lovely too. The parking was a bit expensive £44 for 48hrs I do think should be free or reduced rate for people using the hotel! Other than that we enjoyed our stay and would definitely recommend the hotel ."

"Ideally located and quite new, the only small thing was the uncovered but thankfully not too long walkways to/from the multi-storey and the Airport Terminal which exposes travellers to the British Weather a little more that we'd like. Hotel and rooms were very nice, and convenient, Staff were awesome, we will stay here again soon. "

"Close to the life in Bristol "

"Good stay!"

"Everything excellent clean and comfortable. The only exception was a non working above sink lamp, a shower head holder that did not hold the shower head in place."

"Centrally located so close to all the action."

"Excellent staff - very friendly and helpful. "

"To start with, the staff were absolutely lovely. In particular the receptionist (I think her name was Ellie) was so so welcoming, friendly and helpful! The hotel was clean, facilities were great. The room its self was very large and spacious with loads of natural light. Plug sockets, a fridge, safe, iron with board and some really nice quality products in the bathroom for you to use. I can’t fault anything besides the bed itself. I honestly had a really poor nights sleep due to how firm and uncomfortable the bed was to the point I woke up early and debated leaving sooner. I ended up folding the duvet in half and trying to go back to sleep on top of this to add more cushioning underneath. I would stay again but would maybe book a different kind of room to see if this was the same issue throughout. Overall the hotel and staff were fantastic but the bed was not suitable at all and very uncomfortable. I would recommend the children’s play area and games corner me moved somehow as it looks a little crowded when arriving "