Whitehills Hotels, East Lansing

"We were there for graduation weekend which meant surge pricing and apparently minimal housekeeping. Room was dirty upon check-in with toothpaste residue on the mirror and console, and visible ???? On the carpet by the windows. We returned at 4 pm the next day and housekeeping hadn’t been to our room. I called the front desk and they promptly sent someone up to refresh everything. That was great. But, for $1000 a night, we should not have this. I will check out the Marriott or somewhere else next time."

"Job well done"

"Pancake batter was out. Hot water didn’t last for morning shower."

"Convenient location. Rooms were not very clean or maintained. Based on previous reviews I was expecting it to be better."

"Clean room"

"There was no breakfast. It is very basic. I stayed for two nights during graduation weekend. The one positive was when I checked in they gave me a little bag with some pompoms, a whistle, and noise maker for people who were here for graduation. The room was mostly acceptable with functioning fridge, microwave, hair dryer, and shower. However, I didn’t feel that it was thoroughly clean. The towels and bedding appeared to be clean and the mattress was decent. But the bathroom was dingy and there was a bunch of garbage under both beds. Like a whole bunch of dead rose petals,globs of dust and crumbs, bit of food, like Doritos and chips and dirt like it hasn’t been cleaned in months. That kind of grossed me out because I dropped a pill and I went to pick it up and that’s what I found. It makes me think what other parts weren’t actually cleaned properly. Some parts of the room seem like they have been renovated in the past 4-5 years, while other parts are old and worn and should be replaced. For the price I paid, it was very disappointing. Over $500 for two nights. Not worth it. Luckily my daughter graduated and I’ll never have to stay there again. I think because so many young people rent those rooms that they just aren’t taken care of but I feel I really got ripped off for the price. It’s a basic motel room. "

"I thought with the cost of the room it might include breakfast or other emmenities. Also there were additional charges added to my bill which I was not aware of."

"Terrible experience."

"Staff were very welcoming and helpful. It has been along time since i have ran into staff who are sincerely nice and upbeat naturally. From maintenance, cleaners and management. Not a one displayed trained welcoming and schooled niceness. "