Suite, 1 Bedroom, Jetted Tub | Balcony
Check availability

Reviews of Ocean Promenade Hotel

2.5 out of 5
Ocean Promenade Hotel
15611 Marine Dr, White Rock, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 884 out of 1429 reviews" "
Rating 8 - Good. 384 out of 1429 reviews" "
Rating 6 - Okay. 109 out of 1429 reviews" "
Rating 4 - Poor. 35 out of 1429 reviews" "
Rating 2 - Terrible. 17 out of 1429 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Samir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service , Clean Rooms
Stayed 1 night in Feb 2024

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay and enjoy the tranquility of the beach in the morning.
Stayed 2 nights in May 2024

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Loretta

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Gurleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Olugbenga

Liked: Cleanliness, staff & service, property conditions & facilities
The location and ambience. Also the room.
Stayed 2 nights in Feb 2024

2/10 Terrible

pratham

Disliked: Staff & service
Stayed 1 night in May 2024

8/10 Good

Alfred

Good property but starting to show its age in places. Will definitely stay again.
Stayed 1 night in Apr 2024

8/10 Good

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only criticism is the noise above, next door and around our room. Hard to understand why there is so much noise.
Stayed 1 night in Apr 2024

8/10 Good

Avneet

Liked: Cleanliness, staff & service, property conditions & facilities
Good with sea view
Stayed 2 nights in Apr 2024

10/10 Excellent

Susanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a suiite with the jacuzzi kitchen ect.stunning view to the ocean ..quiet very peaceful loved it!
Stayed 1 night in Apr 2024

8/10 Good

Nissa

Liked: Cleanliness, staff & service
Very nice
Stayed 1 night in Apr 2024

8/10 Good

parteek, Bakersfield

Liked: Cleanliness, staff & service
good
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Stayed 1 night in Apr 2024

10/10 Excellent

Glenda C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Mary jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice hotel. Parking was a bit tricky
Stayed 2 nights in Apr 2024

6/10 Okay

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was very expensive
Stayed 2 nights in Apr 2024

8/10 Good

Cynthia

Apartment size room with view of the ocean very roomy, cozy, clean, fireplace was romantic
Stayed 1 night in Apr 2024

10/10 Excellent

Mai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean but noisy when people walk by and you can hear the shower from the next room.
Stayed 1 night in Apr 2024

10/10 Excellent

Avril

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and professional staff, room was clean and bed was super comfortable. We had everything we needed.
Stayed 1 night in Apr 2024

10/10 Excellent

Sandy

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Front staff were very nice and helpful .
Stayed 1 night in Apr 2024

8/10 Good

Safeer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
hotel was good. surrounding were unsafe we have seen 2 stabbing incident during out visit.
Stayed 3 nights in Apr 2024

10/10 Excellent

Amber-Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Mariel

Stayed 2 nights in Apr 2024

10/10 Excellent

Ahmad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Apr 2024

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and large. Close to water. Not many dining options near by (at least not after 8 pm)
Stayed 2 nights in Apr 2024

8/10 Good

Sandi

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location. Only reason not 5 stars is the hotel is located close to train tracks and trains ran through the night. Pretty quiet with all windows closed though. Beautiful scenic location with tranquility that comes with being at the ocean.
Stayed 1 night in Apr 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Pukar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the most beautiful places I have ever stayed . Nice sea view rooms and amazing customer service staff.
Stayed 1 night in Apr 2024
Response from OPH on 23 Apr 2024
Dear Pukar,Thank you for choosing Ocean Promenade Hotel! We are so happy to hear that you enjoyed your stay with us and we look forward to having you again soon!

10/10 Excellent

Diana R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience. Stayed for 3 nights, comfortable, at the east end of the main drag in White rock along Marine Drive.
Stayed 3 nights in Apr 2024
Response from OPH on 23 Apr 2024
Dear Diana,Thank you for choosing Ocean Promenade Hotel! We are so happy to hear that you enjoyed your stay with us and we look forward to having you again soon!

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was near the beach, and street parking was available when I stayed. The room was big and clean. Would stay there again.
Stayed 1 night in Apr 2024
Response from OPH on 23 Apr 2024
Dear Catherine,Thank you for choosing Ocean Promenade Hotel! We are so happy to hear that you enjoyed your stay with us and we look forward to having you again soon!

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this amazing small hotel. Friendly staff, the hotel is immaculate, and very quiet. We stayed in a Junior suite that had a view of the ocean, and the patio is wonderful. Across the street from the water, and an easy walk to the Pier, the shops and restaurants along the oceanfront .
Stayed 2 nights in Apr 2024
Response from OPH on 23 Apr 2024
Dear Leslie,Thank you for choosing Ocean Promenade Hotel! We are so happy to hear that you enjoyed your stay with us and we look forward to having you again soon!

4/10 Poor

Ruth

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The rooms are spacious. That’s the only good. The bad: there are trains that pass directly in front of hotel ALL night long, along with the crossing bell for the duration of train passing, and the windows/patio doors are not high quality to dampen the sound. (Many Condos have better sound dampening windows, so it is possible). The bed literally shook from the train. Room was not cleaned very well, especially the bathroom shower and toilet. Desk staff was not helpful or even at least understanding about train noise issue.
Stayed 2 nights in Apr 2024
Response from OPH on 23 Apr 2024
Dear Ruth,Thank you for providing feedback. As we strive to ensure each and every guest has a positive experience at the Ocean Promenade Hotel, we sincerely apologize if your recent stay was not up to your satisfaction. Please reach out to us via email so we can further look into your concerns. We look forward to hearing from you.

10/10 Excellent

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good overnight stay.
Stayed 1 night in Apr 2024
Response from OPH on 23 Apr 2024
Dear Eugene,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

8/10 Good

Roberta

Liked: Cleanliness, staff & service
Great location if you like to walk along the ocean. Rooms were basic but comfortable. Finley cafe made great muffins for breakfast. Staff were friendly and very efficient.
Stayed 3 nights in Apr 2024
Response from OPH on 23 Apr 2024
Dear Roberta,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

10/10 Excellent

Derek, Kelowna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient when visiting friends / family in White Rock and South Surrey!
Stayed 3 nights in Apr 2024
Response from OPH on 23 Apr 2024
Dear Derek,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

10/10 Excellent

serge

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at this hotel. We recommend it.
Stayed 4 nights in Apr 2024
Response from OPH on 23 Apr 2024
Dear Serge,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

8/10 Good

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom a bit small. But a great place to stay.
Stayed 2 nights in Apr 2024
Response from OPH on 23 Apr 2024
Dear Bonnie,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when we are in the are.
Stayed 1 night in Apr 2024
Response from OPH on 23 Apr 2024
Dear Anthony,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

10/10 Excellent

Heinz

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 1 night in Apr 2024
Response from OPH on 23 Apr 2024
Dear John,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location of this property is excellent, short walk to the pier. Lot's of quaint restaurants and stores in the area. The room was large, balcony very big. Oceanview and fireplace. If I had one cimplaint it would be I didn’t read in any reviews that it is directly across the street from a train. Which goes through every 3 hours. Some vibrations and noise if you're a light sleeper. I also never like when a hotel charges for parking, which is an extra $30 per night.
Stayed 1 night in Apr 2024
Response from OPH on 23 Apr 2024
Dear Janet,Thank you for choosing Ocean Promenade Hotel! We are so happy to hear that you enjoyed your stay with us and we look forward to having you again soon!

8/10 Good

Chantelle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The reason for the low review is due to water pressure. The shower and shower/ bath combination was very poor pressure. The rain we ger has more pressure. Its disappointing when you feel dirty and when it takes a long time to get shampoo out of your long hair.
Stayed 1 night in Apr 2024
Response from OPH on 23 Apr 2024
Dear Chantelle,Thank you for taking your time to leave a review! We appreciate feedback and hope that you enjoyed your stay at Ocean Promenade Hotel. We look forward to having you stay with us in the future.

10/10 Excellent

Keri

Stayed 2 nights in Apr 2024

8/10 Good

Shari

Travelled with partner
Liked: Amenities
Very happy with the stay. Cleanliness was top notch. Only complaint was the patio for room next door was directly outside our room window. Thankfully no one was out there but if there had been then they could’ve looked directly in our room and noise may have been an issue. We would stay again but would want a different room.
Stayed 1 night in Apr 2024
Response from OPH on 23 Apr 2024
Dear Shari,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

10/10 Excellent

Annie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, very nice room
Stayed 1 night in Apr 2024
Response from OPH on 23 Apr 2024
Dear Annie,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

10/10 Excellent

James

Travelled with partner
Everything was easy...was a very clean place...love the coffee shop being right out front with great staff everywhere...Parking was ok...glad we had small car...price a little steep for parking on hotel property...but i guess that's Whiterock.
Stayed 7 nights in Mar 2024
Response from OPH on 23 Apr 2024
Dear James,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024