Family Hotels & Resorts in Whitby from AU$493

"On our second morning I woke up to find that my arm had been devoured by bedbugs overnight. I called the front desk and asked to change rooms and was told that someone would be checking out of a ground-floor unit at 11 and they would move me into it. So we went to breakfast and returned at 11:30 and were told that our new room wouldn't be ready until 3pm. That was strange, as less than two hours earlier they said the room would be ready be 11, but ok. So we asked if we could use their industrial washing machines so we could wash all our clothes simultaneously in hot water, and they said, "No, there are washing machines in the room." We pointed out that these machines were very small and would take multiple loads to wash all of our clothes, and they simply said that guests couldn't use the large machines. We returned at 3pm and were led to a 2nd floor room--so that explains the delay. The ground floor room they were going to give us hours earlier would have been an upgrade, because the glass door has pool access. So instead they made us wait four additional hours, with our luggage in a bed-bug infested room. When we checked out at the end of our stay, I asked for the first two nights to be taken from our bill to account for the hassle, and the hassle ahead of us to make sure that our luggage doesn't introduce an infestation in our house when we return home. They said that they checked our room and there were no bedbugs."

"Lives up to the reviews. Great beach, clean rooms, the shuttle to West is very nice if you want to venture out to the center. The staff is very nice and helpful."

"Our stay at Blue Haven Resort was exactly what we needed—a peaceful, truly relaxing getaway. The beach was never crowded, and most days it felt like we had our own private resort. It’s the perfect place if you’re looking to unwind without the hustle and bustle of larger, busier destinations. The food was absolutely amazing, with every meal exceeding expectations. What really made the experience stand out, though, was the staff—everyone was genuinely friendly, welcoming, and always ready to help with anything we needed. If you’re looking for a quiet, upscale escape with great service and a laid-back atmosphere, Blue Haven is a perfect choice."

"Le personnel extraordinaire toujours à nous satisfaire cuisine réception femme de chambre merci"

"Overall property was nice, food was good. Part of the room was updated and other parts were still dated. The servicing of the rooms was excellent, twice a day. The service at the restaurant Pelago was very slow, the beach service took over an hour to get anyone to come take your order even with the flag up for service and some times the people helping with towels and beach equipment would be a little rude. Overall it was good place to stay, the beach was short but clean. We could also walk to other resorts to eat dinner at their restaurant easily as taxis can be pricey for a family of 6. "

"The resort has become very family friendly recently, and filled with young families. Not the quiet resort it used to be."

"The service at this property was a standout. Definitely one of the most authentic service experiences I’ve had at a luxury resort. Beautiful property."

"Room was amazing got pool, and beach views!"

"10 out of 10 for everything!"