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Reviews of Sand Bay Holiday Village

3 out of 5
Sand Bay Holiday Village
Beach Road Kewstoke, Weston-super-Mare, England

Reviews

7.0

Good

Rating 10 - Excellent. 110 out of 495 reviews" "
Rating 8 - Good. 169 out of 495 reviews" "
Rating 6 - Okay. 102 out of 495 reviews" "
Rating 4 - Poor. 53 out of 495 reviews" "
Rating 2 - Terrible. 61 out of 495 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable with tea & coffee making facilities
Stayed 1 night in Mar 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are always great big thank you to Ann & Jackie . If you are expecting the Ritz you will be disappointed . But if you want great value for money it's the place for you . We have been going back for twenty years and so have thousands of others . We can't all be wrong .
Stayed 2 nights in Dec 2023

2/10 Terrible

Lynne

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Been going to sand bay for a few years now. But the last few times we have gone been disappointed. Our room smelt damp & unclean. This time we was served our drinks in plastic cups. I had a bottle of wine in a ice bucket. But wasn't allowed a wine glass & there was a hole in the dance floor & toilets smelt really bad. We actually came home a day early. One night was enough. Disappointed.
Stayed 2 nights in Nov 2023

4/10 Poor

Christine

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Bathroom in a terrible state not fit to let out, cemenf floor comming through the lino dust and mess everywhere hope its not let out to someone else. I could not have a shower due to my health problem with my leg infection it was not a good sanitised area most dissapointed was so looking forward to my holiday,I was told by recepton number 45 was next due for redecoration but they are still letting it out not a good way to do business.
Stayed 6 nights in Oct 2023

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Food and entertainment very good but the sleeping room left a lot to be desired no where to sit only on the bed (not the best) the bath room with a bath no shower considering the amount of pensioners and disabled people on site, change the bath for a shower with a seat giving more space to put in a chairs Blue coats poor standard probably due to the company cutting costs for more profits Except for the room we enjoyed our holiday
Stayed 7 nights in Sep 2023

4/10 Poor

Karen

Stayed 7 nights in Aug 2023

6/10 Okay

Donald

Liked: Cleanliness
Disliked: Room comfort
Good holiday
Stayed 4 nights in Sep 2023

10/10 Excellent

JASON

Liked: Staff & service
Stayed 6 nights in Aug 2023

8/10 Good

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & comfortable
Stayed 4 nights in Aug 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

joanna

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023

4/10 Poor

Ellen

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The mattress was paper paper thin and when asked for it to be replaced we received a extra quilt, there wasnt enough plug sockets ( only 2) and there was no shower!!
Stayed 5 nights in Jul 2023

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023

10/10 Excellent

Andrew

Very nice holiday village
Stayed 4 nights in Jul 2023

4/10 Poor

Clare

Disliked: Cleanliness
Stayed 3 nights in Jul 2023

6/10 Okay

Michael

Travelled with family
Liked: Staff & service
Stayed 3 nights in Jun 2023

8/10 Good

Julie

Travelled with family
Liked: Cleanliness
Will definitely be re-visiting again
Stayed 3 nights in Jun 2023

8/10 Good

Eleri

Stayed 3 nights in May 2023

6/10 Okay

David

Travelled with partner
Disliked: Property conditions & facilities
Good base for local area. Chalets very old fashioned but okay for price for a short stay. Food fairly grim even though did not expect much for the price. Did not think you could get an english breakfast wrong but they did here had toast and cereal after the first morning. Canteen needs an update badly like an 80s school canteen. Beach close by very nice and Weston Super Mare short drive away going around the headland interesting drive.
Stayed 3 nights in Apr 2023

10/10 Excellent

Teresa

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
My holiday week
It's been a few years since I have been to sand bay and I noticed a lot of changes the food was amazing always very hot not changing towels that was not good it meant i had to use the same dirty towel over and over even if you changed them once would be good the duvets were not heavy had to use a blanket the pillows was the same luckily I brought my own pillow no cleaning or changing bins was horrible the bin bags were terrible there was also a damp smell in the room apart from all that it won't stop me booking again it was my sisters first time and she has booked again for June all in all a good holiday
Stayed 4 nights in Apr 2023

10/10 Excellent

Tina-lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adults only
Stayed 3 nights in Apr 2023

8/10 Good

Graham

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall impressions
Everything was fine, entertainment was superb and the food was great too. The chalet was clean and tidy although it could have done with a little bit of maintenance. But will be happy to return.
Stayed 4 nights in Apr 2023

8/10 Good

Gillian

Stayed 4 nights in Apr 2023

6/10 Okay

Joanne

Liked: Cleanliness, staff & service, amenities
We have stayed you lots of time now due to such value for money in a room that adequately accommodates a lovely stay due to its quiet location, right by the beautiful beach & surrounding area. Only gripe this time was we were allocated a room right at the outside end of village. But kept us fit I suppose 😉
Stayed 3 nights in Apr 2023

6/10 Okay

Dorne

Stayed 3 nights in Apr 2023

6/10 Okay

Alison

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2023

2/10 Terrible

susan

Stayed 3 nights in Apr 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good weekend stay
Rooms clean but inconsistent with equipment. Some had bed side lamps, not all. Some had a teapot. Some good pillows others dead flat. Food is good and plentiful, excellent breakfast.. Entertainment good overall although few events cancelled due to 'technical issues'. Run out of beers again... This has happened before so bad planning by bar management!!
Stayed 2 nights in Mar 2023

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy excellent value for money
Stayed 2 nights in Mar 2023

6/10 Okay

Hazel

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Short stay in Sand Bay March 2023
The chalet decor needed refreshing. Whilst the room was basically clean it wasnt deep clean. There was a dead spider on the side of the bath and cobwebs in several places. The net curtain had something spattered over it and had a hole in one place. Apart from the wardrobe it would have been useful to have somewhere to hang up coats. There was no bath mat in the bathroom. Some of the breakfasts we had werent hot despite the food only just being brought out. A choice of desert would've been nice rather than the same gateaux or tinned peaches. We found our way into the ballroom but then couldnt find our way out so signage would be good. We also didnt see any signs for toilets in the main building.
Stayed 3 nights in Mar 2023

8/10 Good

Jennie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although chalets ‘tired’ all were very clean, plenty of hot water and also warm. Food was very good for the money paid but could do with bring a bit hotter. Initially problems with Hotel.com as Pontins had no record of our booking. Several hours and phone calls later Hotel.com managed to provide Pontins with the relevant information. Would book direct with Pontins ideally.
Stayed 3 nights in Mar 2023

10/10 Excellent

Donald

Stayed 2 nights in Mar 2023

8/10 Good

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Chalet was basic but spotlessly clean and tidy. Food was good and plenty of choice, the only drawback was that the breakfast was only luke warm.The entertainment provided was excellent so overall the short break was definitely good value for money
Stayed 2 nights in Mar 2023

2/10 Terrible

Anthony

Business traveller
Disliked: Amenities, property conditions & facilities
Very dirty and in need of refurb
Stayed 5 nights in Mar 2023

6/10 Okay

lydia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023

6/10 Okay

Andrew

Disliked: Cleanliness
Sort stay
We were looking for a cheap weekend stay, Where we could do some walking by the sea and wanted to see the place since the last time I was there was 50 years ago as a boy. The price was great for Half board. The restaurant was a basic self-service canteen food was ok and as much as you wanted. The room and bathroom had cobwebs and the bathroom needed a sweep and a mop. The entertainment was very enjoyable and had a nice evening.
Stayed 2 nights in Feb 2023

10/10 Excellent

Alison

8/10 Good

Deborah

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2022

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pontins - Sand Bay
Friendly place for a break. Warm, clean room in good condition. Good buffet. There are also two darts boards with oches, two snooker tables and two table tennis tables.
Stayed 4 nights in Dec 2022

6/10 Okay

lydia

Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2022

8/10 Good

Sandy

Stayed 4 nights in Nov 2022

4/10 Poor

Timothy

Disliked: Cleanliness, property conditions & facilities, room comfort
Was dirty bed uncomfortable food average
Stayed 2 nights in Nov 2022

2/10 Terrible

Lynne

Stayed 2 nights in Nov 2022

10/10 Excellent

Lesley

Stayed 3 nights in Oct 2022

10/10 Excellent

Nicola

Stayed 2 nights in Oct 2022

8/10 Good

rosaleen

Travelled with group
Liked: Cleanliness, staff & service
Great value for money. Good entertainment every night and ok food. Cheap drinks at the bar
Stayed 5 nights in Oct 2022

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motown weekend
Evening entertainment was amazing food was good choice
Stayed 2 nights in Oct 2022

8/10 Good

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
Entertainment and food/restaurant very good. Room basic but acceptable. Price for holiday excellent. Thank you. Booked again !!! X
Stayed 4 nights in Oct 2022