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"I’m very happy excellent service I really recommend"

"it was fine. clean, quiet. breakfast was meh"

"This is always my go to place to stay in Syracuse! Highly recommend!!"

"Nice people"

"Arin was very helpful in arranging our airport transfers."

"Yes"

"Convenient parking"

"I didnt like getting to my room and someone's already in there !"

"I will start with saying that the place was not bad. The poor rating is coming from what happened when we asked for assistance with an issue in our room and the communication or lack there of the next 2 days. We checked in and went into our room. We noticed immediately that there was no refrigerator in the room. It is listed as one of the amenities for the room. The wall paper was peeling and there were huge cobwebs in the corner of the ceiling but honestly the missing refrigerator was what we needed. We had items that required this. I tried to call the front desk and no one answered. My husband went to the front desk and was told that we needed to read the fine print and not all rooms come with a fridge. He asked if we could move rooms and was told they were completely booked and they had no open rooms. Fast forward to check out next day. They had a really nice breakfast. Upon checking out we brought up the missing fridge and the staff was surprised that we didnt have one as all rooms have one. Then we were told that the hotel was not actually booked . So the staff member lied to us twice for absolutely no reason. They said they would pass on to the manager. This was Sunday. No call. So I called today, explained the issue and was told the manager was there but not at the front and they would call me back. One again, no call back. I know its just a refrigerator, however after finding out that the could have just got another room and then blamed us for not reading correctly "