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Reviews of Springhill Suites by Marriott West Palm Beach

2.5 out of 5
Springhill Suites by Marriott West Palm Beach
2437 Metrocentre Blvd, West Palm Beach, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 534 out of 1000 reviews" "
Rating 8 - Good. 271 out of 1000 reviews" "
Rating 6 - Okay. 93 out of 1000 reviews" "
Rating 4 - Poor. 48 out of 1000 reviews" "
Rating 2 - Terrible. 54 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and courteous staff.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff Greta customer service
Stayed 1 night in Apr 2024

4/10 Poor

Jessica

Travelled with family
Liked: Staff & service
The toilet didn’t flush the first time and the water from the tub didn’t drain. Staff was welcoming.
Stayed 1 night in Apr 2024

8/10 Good

Keaton

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Other than the odd smell in the hallway It was great
Stayed 1 night in Mar 2024

10/10 Excellent

Miranda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 4 nights in Apr 2024
Response from JV on 23 Apr 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

10/10 Excellent

Veronica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The customer service was great. Received very well by the lady on Friday night. The hotel structure was nice I’m glad we were given a first floor room. Great amenities and the space of a king bed room was perfect for me and my husband. The bathroom could’ve used a little upgrade but the front desk clerk did mention soon they would be undergoing changes.
Stayed 1 night in Apr 2024

10/10 Excellent

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Water was our only issue shower was hard to keep water in shower a steady temperature
Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and room is clean
Stayed 1 night in Apr 2024

10/10 Excellent

Narciso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the property, the staff were amazing.
Stayed 1 night in Apr 2024

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect hotel choice for me in West Palm Beach area. Friendly staff and managers at the front desk!
Stayed 1 night in Apr 2024

10/10 Excellent

Margaret

Travelled with group
Liked: Staff & service
Bathrooms are a little outdated. Water pressure is good but temperature was a little hard to control
Stayed 1 night in Apr 2024
Response from JV on 9 Apr 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

8/10 Good

Neil

Stayed 1 night in Apr 2024

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Clean. Great staff.
Stayed 2 nights in Apr 2024
Response from JV on 9 Apr 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

6/10 Okay

Dimitri, Mosheim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from JV on 9 Apr 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

10/10 Excellent

Lissette

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Beds were super comfortable. Close to shops. Very quick and easy.
Stayed 2 nights in Mar 2024
Response from JV on 3 Apr 2024
Dear Lissette,Thank you for taking the time to share your feedback regarding your recent stay with us. We are overjoyed to hear that you were satisfied with our services and had an amazing experience at our hotel.At SpringHill Suites West Palm Beach I-95, guest satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our goal to provide exceptional service to every guest, and we are glad that we succeeded in making your stay memorable.We appreciate your kind words and will be sure to share your feedback with our team. They work tirelessly to ensure that our guests receive the best possible service, and your appreciation will serve as motivation for them to continue delivering outstanding experiences.If you have any further comments or suggestions, please do not hesitate to reach out to us. We value your feedback as it helps us improve our services further.Once again, thank you for choosing SpringHill Suites West Palm Beach I-95. We look forward to welcoming you back in the future for another incredible stay.Warm regards,Joanne Victoria General ManagerSpringHill Suites West Palm Beach I-95561-689-6814

2/10 Terrible

Eldred

Disliked: Cleanliness
Stayed 4 nights in Mar 2024
Response from JV on 9 Apr 2024
Dear Eldred,I hope this email finds you in good health and spirits.First and foremost, I would like to express my sincere gratitude for choosing SpringHill Suites West Palm Beach for your recent stay. Your decision to stay with us is greatly appreciated, and we are committed to ensuring that your experience exceeds your expectations.It has come to my attention that you encountered multiple issues during your stay, and for that, I want to extend my sincerest apologies. Your comfort and satisfaction are of the utmost importance to us, and it is disheartening to learn that we fell short of meeting your expectations.I have attempted to reach out to you several times last week in order to discuss your experiences in detail and to explore how we can rectify the situation and improve your overall experience. I am eager to have a conversation with you at your earliest convenience to address any concerns you may have and to find a resolution that is satisfactory to you.Please feel free to contact me directly at 561-689-6814. My name is Joanne Victoria, and I am here to assist you in any way possible.Once again, I apologize for any inconvenience you may have experienced, and I appreciate the opportunity to make things right. I look forward to hearing from you soon.Warm regards,Joanne Victoria General ManagerSpringHill Suites West Palm Beach I-95561-689-68

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property friendly staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Latoya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great staff was very pleasant
Stayed 1 night in Mar 2024

6/10 Okay

Tri, Fort Lauderdale

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Kristian, Pittsburgh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from JV on 9 Apr 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from JV on 9 Apr 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

8/10 Good

Yaima

Stayed 2 nights in Mar 2024

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and spacious
Stayed 1 night in Mar 2024
Response from JV on 9 Apr 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

10/10 Excellent

John

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff was very friendly and efficient with smiles that made us feel welcome
Stayed 1 night in Mar 2024
Response from JV on 9 Apr 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

10/10 Excellent

Syndia

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from JV on 9 Apr 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

6/10 Okay

Heather

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from JV on 9 Apr 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

6/10 Okay

Ruth

Stayed 10 nights in Mar 2024
Response from JV on 9 Apr 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

6/10 Okay

Matthew

It was close to the interstate
Stayed 1 night in Feb 2024
Response from JV on 3 Apr 2024
Dear Matthew,Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Warm regards,Joanne Victoria General ManagerSpringHill Suites West Palm Beach I-95561-689-6814

6/10 Okay

Darwin

Stayed 3 nights in Dec 2023
Response from JV on 3 Apr 2024
Dear Darwin,Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Warm regards,Joanne Victoria General ManagerSpringHill Suites West Palm Beach I-95561-689-6814

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 1 night in Feb 2024
Response from JV on 9 Apr 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JV on 21 Feb 2024
Thank you for your kind comments and for choosing SpringHill Suites West Palm Beach. We will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're in the area.

10/10 Excellent

Jacquline, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JV on 21 Feb 2024
Thank you for your kind comments and for choosing SpringHill Suites West Palm Beach. We will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're in the area.

10/10 Excellent

Amanda Nicole, Ivor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice front counter
Stayed 1 night in Feb 2024
Response from JV on 21 Feb 2024
Thank you for your kind comments and for choosing SpringHill Suites West Palm Beach. We will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're in the area.

8/10 Good

Patrick

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 3 nights in Jan 2024
Response from JV on 21 Feb 2024
Thank you for your kind comments and for choosing SpringHill Suites West Palm Beach. We will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're in the area.

10/10 Excellent

Hugo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, fair price for current market. Clean, safe
Stayed 1 night in Jan 2024
Response from JV on 21 Feb 2024
Thank you for your kind comments and for choosing SpringHill Suites West Palm Beach. We will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're in the area.

10/10 Excellent

Johnathan M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JV on 21 Feb 2024
Thank you for your kind comments and for choosing SpringHill Suites West Palm Beach. We will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're in the area.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JV on 21 Feb 2024
Thank you for your kind comments and for choosing SpringHill Suites West Palm Beach. We will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're in the area.

10/10 Excellent

Marie-Michèle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from JV on 21 Feb 2024
Thank you for your kind comments and for choosing SpringHill Suites West Palm Beach. We will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're in the area.

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. One of our days they ran out of breakfast but everything else was good
Stayed 6 nights in Dec 2023
Response from JV on 21 Feb 2024
Thank you for your kind comments and for choosing SpringHill Suites West Palm Beach. We will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're in the area.

2/10 Terrible

Roy

Stayed 2 nights in Jan 2024
Response from JV on 21 Feb 2024
Thank you for your kind comments and for choosing SpringHill Suites West Palm Beach. We will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're in the area.

8/10 Good

diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JV on 21 Feb 2024
Thank you for your kind comments and for choosing SpringHill Suites West Palm Beach. We will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're in the area.

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great
Stayed 2 nights in Dec 2023
Response from JV on 21 Feb 2024
Thank you for your kind comments and for choosing SpringHill Suites West Palm Beach. We will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're in the area.

8/10 Good

Jeremy, Gainesville

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JV on 21 Feb 2024
Thank you for your kind comments and for choosing SpringHill Suites West Palm Beach. We will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're in the area.

6/10 Okay

Frank

Stayed 6 nights in Dec 2023
Response from JV on 21 Feb 2024
Thank you for your kind comments and for choosing SpringHill Suites West Palm Beach. We will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're in the area.

8/10 Good

Alicia

Stayed 1 night in Dec 2023
Response from JV on 21 Feb 2024
Thank you for your kind comments and for choosing SpringHill Suites West Palm Beach. We will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're in the area.

6/10 Okay

Latoya

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was great except our room had a very unpleasant smell
Stayed 1 night in Dec 2023

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find and right off the freeway. Comfortable beds and clean room. Would definitely stay there again.
Stayed 4 nights in Nov 2023

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Susan

Stayed 1 night in Nov 2023

10/10 Excellent

tamara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property is in an excellent location.
Stayed 1 night in Nov 2023