Top Hotels Near West Grand Golf in West Des Moines from AU$112

"Staff was pleasant and helpful "

"Staff was all pretty friendly. The hotel and amenities were pretty nice, as with most drury hotels. It seemed like they were not prepared for the busy time or didnt have enough staff. Huge piles of dishes not getting picked up during kickback and breakfast, pool towels not getting restocked or even picked up to be washed. Food not being replenished very quickly, the main parts of the hotel not quite as clean as usual. "

"Lovely facility and would stay again. "

"Outstanding property!"

"Our room was very clean. The pool & hot tub was our favorite part. "

"Overall I gave 3 stars mainly because the advertised pictures verses the actual room were so far off that I really didn’t feel like I got what I paid for. I’m not trying to be picky but here’s the list. The room was much smaller than I expected. I was expecting a two room suite (a bedroom and a living room area). The living room area was said to have a pull out couch. Personally I would call it a loveseat. The advertised kitchen with stove top was a disappointment (the stovetop did not work well). I will say the staff was amazing about responding when the stove top was not working properly, but unfortunately there was no real fix to the issue without requesting a major repair. The evening staff was very friendly and helpful.The breakfast was good. The bed was hard as a rock. The shower had two heads but only one worked. We stayed two nights. The first day the hot tub worked great according to my granddaughter. The second day I had planned to use the hot tub, but it was filled with small children in floaties like it was a mini swimming pool. A bit later a sign was posted that the hot tub was no longer working. Upon checkout, I had hoped I could talk to someone about some of these issues, but the one and only staff visible at this time appeared too busy and unfriendly. When I asked about checkout, she pointed to a basket full of door key cards. While the experience was not horrible, I will probably look for other options next time. "

"Found 5-6 key cards zipped in a pillow case cover in our room. Very odd. "

"Great staff and rooms"

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