Top Hotels Near West End Center in Lubbock from AU$80

"Location, ease to main roads, cleanliness"

"The pros about this property were the air conditioner worked well. The bed was comfortable and the refrigerator worked. The cons are very numerous, the property is poorly maintained. The main entry was blocked off for some type of maintenance so we had to traipse over gravel to get in. Our room was dirty. We had to dust the headboard, the cabinet where the towels are stored was dusty, the coffee maker was dirty and couldn’t be used, the microwave didn’t work properly, the tub had a leak in the ceiling above it, the shower rod was about to fall off the wall, the flooring was chipped and cracked. The walls in the rooms are so thin that we could hear the neighbors conversation plainly. Therefore, it was very noisy and a sleepless night. I know this is an inexpensive hotel, but at the very least the property needs to be repaired and kept clean. We left after one night even though we paid for two nights and we did not try the breakfast. I will not be staying at a Super 8 again!"

"They only had one staff person on site at check-in. We waited nearly 15 minutes, rang the bell twice, called the main line and received no answer before grabbing the keys that were left out and letting ourselves in our rooms. When he came back, he was kind, but he should not have been the only employee on site. "

"Very clean"

"Room was nice, and clean. Front desk staff was very polite and efficient. We had drinks and dinner at the bar and were very pleased. A very good stay overall."

"Not the best. It was good. Clean but not fancy"

"it was meh. "

"This hotel came across as an older/worn out building that the staff is doing the best they can with what's there. Only one receptionist working on a sold out weekend, pool was out of service and many things in room that need to be fixed. On the up side, the breakfast was good and the lady in charge of that was very nice."

"⸻ We booked this hotel specifically for the George Strait concert and paid nearly $1,000 for the room, fully expecting a basic level of service. Check-in is listed as 3:00 PM. We arrived at 4:30 PM and were told our room still wasn’t ready. We didn’t get access until almost 5:45 PM—nearly three hours past check-in. Because of this, we missed half of the concert we traveled for. Let’s be clear: this wasn’t a surprise event. You knew the town would be busy, you charged premium rates because of it, and yet failed to have rooms ready on time or communicate delays. That’s poor planning and even worse execution. A $25 credit from Expedia is frankly insulting given what we paid and what we missed. If you’re going to charge these kinds of rates, you need to deliver. This experience fell well below expectations, and I expect a more reasonable resolution than what’s been offered so far"