Cheap Hotels & Resorts in Werfen from AU$128

"Good location, helpful front desk "

"Extremely disappointed with my stay. It's such a shame because the actual hotel is in a good location and clean but the staff is super unprofessional and the amenities were poor. I've never been more embarrassed in my life, the women during check in was so unprofessional and rude, she spoke to me like I was a 2 year old and was argumentative (I have never experienced this at any hotel I've stayed at in the world). She should not be in a customer service facing role, I was actually in tears from how rude she was. I had 2 rooms booked and one of the rooms had no running water for the first few hours because of on going construction (which meant no use of the bathroom or shower). In the same room, the safe was locked, we kindly asked reception to unlock it so that we could use it, they said they'd be up in a few minutes, we waited an hour and still no one came. When we returned to the room later at night, it was still locked, the staff would say "we'll be up in a few minutes" and wouldn't come up. Finally, the night staff came and fixed it. The safe in my room ALSO had issues, it wouldn't UNLOCK even with the right code, so once again we had to chase up reception to come and unlock it. My hotel room key on the second day also stopped working, so again, back to reception to resolve. Trust me, it's not very pleasant kindly asking for help when you can feel the tension from the staff disliking you and hating their jobs. Put a damper on our whole trip. "

"clean room"

"The room was not the same as advertised on Hotels.com. Much smaller than expected. The hotel’s pictures are accurate. Hotels.com are not."

"excellent staff"

"The room itself was nice and clean with comfortable sitting areas near the lobby. However, luggage storage was unlocked and unmanned. Any person could have walked right into the hotel and taken your luggage with no staff member seeing. As a solo female traveler, I should have payed more attention to the fact that this hotel is unstaffed at night, too."

"I had a very nice stay at this centrally located, quiet hotel during the Christmas season. I had a large room, and it was very clean.The staff members were nice, and they were very friendly, and helpful too. This was a good hotel, at a good value, and I would stay here again. "

"1 star deducted for the warm water issues - we stayed a total of 3 nights, and there was no warm water from the shower on the 2nd and 3rd night. 1 star deducted for the lack of proactiveness to provide heads-up to the warm water issue. We passed the reception when we returned to the hotel on the 2nd night, and the receptionists greeted us. One of them (a guy) later informed me that they were facing water heater issue after I asked about the lack of warm water in our shower. My wife had to shower in cold water (after spending a day in sub-zero temperatures) since she had already shampooed her hair before realising there was no warm water. She had been coughing from that night till now, 4 days after we’ve checked out. 1 star deducted for the receptionist (a lady) on the 3rd night for wilfully refusing to acknowledge the warm water issue until a staff came to our room to verify that there was indeed to warm running water in the shower. 1 star deducted for the lack of amenities (for a 4-star hotel)."