I never post reviews, even if I've had a bad experience, but making an exception. Room seemed ok at first but the bed completely fell apart as soon as I laid down. Has wooden slats which I tried to fix but the attachments were broken so it kept falling apart. Ended up pulling the mattress off and sleeping on the floor. Everything is contactless, including check-in, so no one to contact. Ran into to the manager the next morning who was apologetic but refused to even provide a partial refund. Hotels.com was not at all helpful and simply said there's nothing they could do if the manager refused. At the least, hotels.com should be able to confirm that basic features, like safe hotel beds, are available in the hotels they have on their site.