Private beach, white sand, beach bar
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Reviews of Sun Palm Beach Resort

4.5 out of 5
Sun Palm Beach Resort
Jacaranda Road, Watamu

Reviews

7.6

Good

Rating 10 - Excellent. 14 out of 34 reviews" "
Rating 8 - Good. 10 out of 34 reviews" "
Rating 6 - Okay. 2 out of 34 reviews" "
Rating 4 - Poor. 3 out of 34 reviews" "
Rating 2 - Terrible. 5 out of 34 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Steven Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most magical vacation and guesthouse that we have ever stayed at! The facilities are gorgeous and the staff is so sweet and accommodating (and always available) and we LOVED the big and beautiful pool. I think floating around in the water at night with the palm trees swaying above me was the most magical experience I have ever had. The hotel has wonderful gardens and is situated on a beautiful beach! Concerning the bad reviews- the guesthouse is located in a small town in East Africa and costs under $100 a night for an exotic beachfront guesthouse, I really don't understand why people expect the hotel to be a 5 star resort in California (you want that, you need to expect to pay for it). That means that power is going to go off every now and then (they ALWAYS got it to come back reasonably quickly!), the food is going to be African and take a little while because everything is fresh and often made to order and there may be a few bugs (though we never saw ANY! they were always cleaning and we found everything to be exceptionally clean) I have been a social worker in East Africa for 16 years, and I can say the food is going to be a transition for anyone arriving in the country- it isn't hygiene related, it is just going to be rough for some people who are coming into a new continent with different bacteria. Whenever we host teams, even for the teams that choose to ONLY eat at nice guesthouses and snacks that they brought, people will always get sick.
Stayed 5 nights in Feb 2024

6/10 Okay

Anna

Had to change rooms 3 times as there were issues with ants and a/c not working. Don't go for all inclusive as food isn't great (except breakfast) pizza place onsite good.
Stayed 2 nights in Dec 2023

10/10 Excellent

Guillermo

Liked: Staff & service, property conditions & facilities
Stayed 13 nights in Jun 2023
Response from Brian M. on 21 June 2023
Dear Sir,Thank you for choosing Sun Palm as your preffered destination and for your recent stay with us.We appreciate your review and look forward to hosting you again.

2/10 Terrible

Rebecca

Disliked: Cleanliness

4/10 Poor

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were friendly and the pool was great. However we experienced issues at check in (not being placed in the room we booked), long power cuts and Wi-Fi issues
Response from Brian M. on 27 Jan 2023
Thank you our trusted guest for the good feedback. We appreciate your good comments and apologize for the power issue experienced during your stay. We have since fixed the highlighted issues and assure you of excemplary quality stay on your next stay to Watamu. God Bless you.

10/10 Excellent

Shirray

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2022

6/10 Okay

Dahir

Liked: Cleanliness, room comfort
nice hotel, but bad management
bad aircondition.. Food? careful
Stayed 1 night in Feb 2020

10/10 Excellent

Bart-Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family friendly place
Sun Palm beach is really a great place to stay. As is Watamu! All staff were very (child)friendly. Only remarks would be the limited choice of food (non Italian alternatives were on the menu but not available during ou stay).
Stayed 9 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property is not as shown on the website. It was a shabby room with black mold showing on the walls of the facility and in the outflow pipe to the AC. The bathroom is a mess, cracked vanity cracked and dirty molding on shower floor soiled by age tile floor. The room AC shut on and off many times during the hot tropic nights. The food started fine but later brought the gift of travelers disease (diarhea). This is not a 4 star hotel. The beach was 4 star. Who rates these resorts anyway? This was a most distressing stay after a 21hour flight. Expedia you should be ashamed and embarassed to represeent this resort.
Stayed 6 nights in Mar 2019

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort set on a fantastic beach.
We stayed at the Sun Palm for 3 nights as a family of 5. The staff were very welcoming and showed us around the resort and were very accommodating with our needs. The resort is set on a fantastic beach with clear water and an abundance of interesting island/coves to discover. The room was excellent, spacious and clean. The buffet food was good with plenty of options, including pancakes for breakfast and pasta station for dinner, which kept our kids happy. The restaurant on site was also excellent for choice. The hotel catered for their Italian guests but as English speakers we were not left out and every effort was made to ensure we were involved especially during the evening shows. Would return again for another fully enjoyable holiday.
Stayed 3 nights in Feb 2019
Response from W on 20 Feb 2019
Thank you for staying with us, we appreciate your feedback. Hope to see you again soon.

10/10 Excellent

Gabit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well rested
Hotel very much. late check out until 16.00 cost $ 40. bedding and towels changed daily. English speaking staff. the food in the general restaurant is of good quality, but a small cockroach crawled along one of the salads. The à la carte restaurant on the menu offers Japanese, Italian and Swahili dishes. we chose Japanese and were shocked. instead of miso soup, we were served warm water with soy and instant noodles from the bag. Tempuri were edible, instead of sushi, we were served 3-4 kinds of rolls with a minimum amount of fish. The chief of restaurants Mario apologized for our remarks and wishes and gave us a 10% discount for which he thanks. very much straining beach boys on the beach, do not lag behind you for anything. the job of protecting the beach is only to prevent the beach boys from entering the beach area of ​​the hotel, but they manage to impose their goods and services from there. but this is a problem of hotels all over the coast. in general, the hotel and its location is quite decent.
Stayed 3 nights in Dec 2018
Response from William on 27 Dec 2018
Thank you for staying with us, we have addressed all your concerns. Hope to see you soon

4/10 Poor

Sanjay, Mumbai

Disliked: Staff & service, property conditions & facilities, room comfort
Very basic hotel , with no life
Had cockroaches in breakfast. Rest you can imagine... sad experience
Stayed 2 nights in Jul 2018
Response from Manager on 20 Sept 2018
Dear guest, we will ask expedia to cancel this your false review. We can't spend more time to answer when people invent things about experience only because weather was not good. Thank you

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2018
Response from Manager on 2 Aug 2018
Thank you very much for your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there before the season opened so very few guests. Full menu range wasn’t yet available. Staff very attentive, sometimes overly enthusiastic to help. Beautiful setting, very helpful and friendly staff. Would go there again
Stayed 5 nights in May 2018

10/10 Excellent

Jonny, Nairobi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view
A very warm welcoming from management and staff. The rooms are beautiful and the views are even better. Very close to other restaurants ands resorts. Tuktuks or motorbikes are the mode of transportation just walk to the front gate and hop on! Highly recommended.
Stayed 4 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully located and maintained hotel within walking distance to Watamu's village center with a good choice of restaurants. I will and have recommended this hotel to friends and colleagues.
Stayed 13 nights in Dec 2017
Response from Raffaele on 7 Jan 2018
Dear Guest, Thank you very much for your review. We hope to see you soon.

8/10 Good

hugo, montreal

Liked: Cleanliness, property conditions & facilities, room comfort
Beautifuel and quiet
Quiet in a beautiful environment, nice swimming pool beautiful beach building is like the one we find in greece all white perfect for a family or in couple, you can swim in the sea on high tide
Stayed 2 nights in Nov 2017
Response from Raffaele on 2 Dec 2017
Dear Guests, thank you for your very beautiful review. We hope to see you again in Sun Palm very soon.

4/10 Poor

Thomas

Disliked: Property conditions & facilities
Not as advertised
Booked a deluxe apartment with seaview. However, as it turned out the apartment was not an apartment, but a room in a house with a shared livingroom. Seaview was no -existent from the room.
Stayed 2 nights in Feb 2023
Response from Brian M. on 10 May 2023
Dear Thomas,Your concern is well noted and we are taking all the necessary steps to ensure that does not haapen in the future. We wish you a lovely day from Sun Palm Beach Resort.

2/10 Terrible

Renaud

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
L'établissement se veut luxueux mais la base n'y est pas. La sute etait tres sombre, sans terrasse, et les rideaux sont tellemznt fin quavec les lumieres allumées tout le monde vous voit dans votre lit... Beaucoup de coupures d'eau et d'électricité. Pas d'eau chaude. La wifi n'est pas dans toutes les chambres. L'hôtel ne dispose pas de restaurant.
Stayed 3 nights in Feb 2023
Response from Brian M. on 13 Feb 2023
Cher invité. nous prenons note de votre expérience et nous allons utiliser votre avis pour en modifier les points saillants. Nous installerons des lumières le long de la terrasse car nous prenons la sécurité des clients très au sérieux. En raison du faible taux d'occupation de l'hôtel dû au fait que de nombreux clients étaient sur Safari pendant ces jours, nous avions réduit les opérations de cuisine et de restaurant, mais nous avions un chef et un serveur en attente à l'hôtel. Il suffisait de se renseigner auprès de la réception. La prochaine fois, faites-le s'il vous plaît. Les coupures de courant sont actuellement un problème non seulement ici mais à Watamu, mais elles sont en cours de résolution. Nous avons également un problème mécanique avec notre groupe électrogène mais nous avons commandé une pièce de rechange pour atterrir dans le pays afin que nous puissions résoudre le problème. Merci d'avoir séjourné au Sun Palm Beach Resort et la prochaine fois que vous voyagerez, nous vous offrirons une bouteille de vin et un massage gratuit pour contrer l'expérience.

2/10 Terrible

Francesca

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura pessima e truffa!!! All'arrivo la prenotazione non c'era. Dopo aver contattato il servizio clienti, sono comparse le camere e ci è stato detto che era tutto a posto. Purtroppo non è stato così. Nelle camere non ha funzionato per giorni l'aria condizionata (nonostante diversi solleciti per sistemarla), l'acqua calda non è mai pervenuta. TUTTE le sere andava via la corrente e così non funzionava la pompa che tira acqua: non ci si lava . I ragazzi alla reception (senza uniforme, targhette di identificazione o altro) sono completamente spaesati e incapaci di dare una risposta concreta alle richieste di risolvere i problemi. La colazione altro tasto dolente: scarsa e di qualità pessima, con la sala sporca, l'omelette cotta su un fornello che dire incrostato è poco, e con gli ingredienti da poter aggiungere piazzati su un piatto tutti insieme alla rinfusa. La mancanza di organizzazione e di una gestione competente del luogo, evidentemente maltenuto, è lampante a questo punto. Il peggio si raggiunge dopo 4 giorni: ci dicono che non hanno ricevuto il pagamento delle stanze perchè gli account dell'hotel sono stati creati da un manager che non lavora più per loro da 5 anni e quindi non riescono ad accedere a prenotazioni e pagamenti. In modo estremamente arrogante e strafottente ci viene richiesto di pagare nuovamente tutto, perchè loro non hanno colpe e non hanno intenzione di fare nulla. Chiesto rimborso e fuggiti in un'altra struttura. ALLA LARGA!!!!
Response from Brian M. on 27 Jan 2023
Thank you for your feedback. We apologize that this time round we did not meet your expectations on service delivery. We have since fixed the issues raised and would request you to give our facility another patronage on your next visit to Watamu.

10/10 Excellent

Dieter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
War sehr schön alles wunderbar essen sehr gut Pool war zu warm weil Pumpe defekt war
Stayed 7 nights in Feb 2020

2/10 Terrible

Kalule

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Nov 2019

8/10 Good

Malena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Fantastic place and very good service. A lot of Italian tourists and the food served is typically Italian. We stayed at a lot of different places on our holiday and to spend 7-14 days at this place with only Italian food while in Kenya would not be ideal . The place is magnificent with nice and tidy rooms and comfortable beds. We spent New Years and had a wonderful dinner on the beach.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax
Struttura accogliente, in posizione vicina al centro di Watamu. Personale sempre gentile e sorridente. Ideale per trascorrere qualche giorno all’insegna del relax. Da migliorare: servizi igienici. Nota negativa a margine: prezzo troppo elevato per i pasti esclusi dalla tariffa all inclusive.
Stayed 14 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La struttura è ben curata, con una grande piscina e la spiaggia affaccia nella baia dell’isola dell’amore che si raggiunge a piedi con la bassa marea. Il cibo è buono e abbondante e ogni sera organizzano uno spettacolo, oltre al beach volley e l’acqua gym con personale molto disponibile.
Stayed 6 nights in Aug 2019

10/10 Excellent

Nique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing I missed was hot water in the showers. I pointed it out and it was fixed, but the problem came back. A special comment about the incredible staff. They where amazing, hard to be better in making people feeling welcome than what they did.
Stayed 5 nights in Jul 2019
Response from WC on 31 July 2019
Thank you for staying with us, we appreciate your feedback. Hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personale gentilissimo, molto disponibile e sempre sorridente, in particolare i camerieri al bar e il personale della reception. La camera molto confortevole e bellissima la vista sulla piscina. Bellissima la spiaggia privata con lettini gratuiti e personale sempre gentilissimo. Le uniche pecche del soggiorno sono state il WI-Fi molto debole e limitato solo alla reception e la doccia con l'acqua al massimo tiepida.
Stayed 5 nights in Jan 2019
Response from W on 3 Feb 2019
Grazie per aver soggiornato con noi, apprezziamo il tuo feedback.

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel fantastico !
Struttura meravigliosa immersa nel verde con piscina e attività di animazione di fronte la spiaggia più bella di Watamu ! Spiaggia riservata e attrezzata. Hotel pulito confortevole e con personale molto amichevole è disponibile! Wi-Fi molto scarso è solo nelle aree comuni per il resto ottimo hotel situato in zona strategica per gli spostamenti!
Stayed 1 night in Sep 2018
Response from Raffaele on 9 Oct 2018
Gentile Federico, grazie per la bella recensione sul Sun Palm. Raccogliamo la segnalazione in merito al Wifi e faremo del nostro meglio per potenziarlo. Grazie

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo resort sul mare.
Soggiornato in coppia nel mese di marzo 2017. Piccolo resort sulla baia più bella di Watamu, davanti alle 7 isole ed in particolare all'isola dell'amore. Tutti i giorni, la baia è soggetta al fenomeno della bassa marea, durante la quale si possono fare lunghe passeggiate attorno agli isolotti. Spiaggia di sabbia bianca, protetta da bellissime palme, lettini in legno dotati di comodi materassini; relax e silenzio. Fra la spiaggia e l'albergo, un giardino curatissimo, su alcuni esemplari di piante un cartellino indica specie e provenienza. Piscina con acqua di mare e piccolo idromassaggio. Il resort è molto pulito. Le camere luminose letti comodi in legno dotati di zanzariere; la junior suite è ampia, con divano tavolino, consolle ed un bel bagno con asciugacapelli. Personale cortese, simpatico, sempre disponibile. Ringrazio particolarmente Justin per la simpatia e disponibilità. Il mio giudizio è assolutamente positivo, il resort è consigliatissimo.
J suite 305

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Proprio bello
La struttura è molto bella, le camere ampie e pulitissime, il personale è cortese e disponibile. La spiaggia è un gioiello

8/10 Good

Heike-Andrea

Liked: Cleanliness, property conditions & facilities, room comfort
Ruhiges kleineres Hotel
Super Service, sehr schöne Räumlichkeiten, Wifi schlecht