Dear Mr. Dennis, thank you for taking the time to review the Life Resort St. Thomas Royal Palm. It is a pity that you never had the time, during your 4 days of stay, to come and tell me about your disappointment with the menu and the drinks. Maybe he would have given us a way to make your stay more pleasant and we would have definitely improved. As for your car, we are very sorry, but obviously the condition of the road cannot depend on us. We have made repeated calls for it to be repaired both for us and for the people who live around here, but so far nothing has changed. We did many changes in our Food & Beverage department from you stay, so we hope to have you again as our guest in the next future to enjoy the change. Kind regards

Dear Mrs. Peffer, thanks for your candid review. We always appreciate constructive comments that can help us grow and improve. The point is that I don't see anything constructive in assigning 2 out of 10 for road conditions. First of all a clarification: you has repeatedly said that we are not on Jakaranda Road and instead it is just what our road is called. Jakaranda Road is a very long road that starts from Watamu and reaches Mayungu and is exactly where we are. The road can certainly be improved, but not even the coordinated efforts of several resorts have managed to convince the authorities to do anything about it. But I don't see how this could be a fault attributable to us. As for the hard mattresses, you are the first guest who complains about it, you also never communicated your unease to anyone: if you doesn't tell us what's wrong, how can we help you? As for the food: you was the only one among 18 people who attended the Christmas Dinner to complain that the food was too dry: fortunately the other guests not only appreciated, but also complimented. But the most unpleasant thing is that you asked for a refund because the road was too difficult: we could not have returned anything because you have chosen a NOT REFUNDABLE rate. However, since we don't like having disgruntled guests in the Resort, we looked for an agreement with Hotels.com / Expedia and we were able to make them refund the nights you didn't use. Despite this kindness, you still wanted to penalize us for not our own faults: I find that your behavior was not correct towards those who wanted to face your discomfort.