Luxury Hotels & Resorts in Wassenaar from AU$170

"For such an expensive hotel, I was disappointed that so many things went wrong just on a one night stay. When I checked in at 11:30 at night tired from a long flight, I was immediately asked to handover my passport or driving license as an identification. Not that I mind doing that, but the way I was asked, without a friendly welcome felt rather abrupt. When it came to leaving the deposit, two cards were rejected, that both turned out to have adequate funds on it, and then from my credit card that did work in their system, the deposit was taken out twice. Something the staff was reluctant to admit until I showed them my credit card app. When I came to the room, the Wi-Fi didn’t work, which is to say the browser window didn’t come up so that I could logon. I’ve stayed at many hotels where this is not been a problem, and I know how it works, so it was rather annoying that this was not working as it should. Breakfast in the room in the morning was another disappointment, because part of the order was missing. And when I called down to ask for them to bring the missing part of the order, I was made to feel like they were doing me a favour bringing it up. Once again, none of these things were the end of the world kind of problems, but really not something I expect in it five star or four star Hotel. When I asked when the deposit would be returned they said it could take a couple of days and that that was because of my bank, which is my experience with other Hotels."

"No tea or coffee or water included in the room, I went down for a coffee and some water and was charged €4.50 for a very small cappuccino. The room was extremely unclean, stains and smears on the tables and bed frame, hairs and dust in the drawers. If I’d paid €150 I’d have been annoyed at the condition but at €300 per night it’s totally unacceptable. The staff are nice but at €300 per night to not have tea and coffee included, and to have to go downstairs for water is just ridiculous. I ordered a pizza and it was cold, had to send that back and was sent out a tikka masala which was actually edible. The blackout blinds aren’t actually black out at all, they let in a lot of light. The airport view rooms on the first floor don’t see the airport at all either. In future I’ll stay in Amsterdam and take a convenient train to the airport and not waste my time with this place. "

"1 meal poor and overpriced compared to restaurants in the city. english tv didn't work properly"

"This is a great place to stay when you arrive at or depart from Schiphol, Amsterdam. Great paths to ride bikes or walk on and you can get exercise before you take the plane or after departing the plane. Staff is terrific. Rooms are very quiet. We've stayed here several times and have had a great experience every time."

"Clean room, fresh breakfast and friendly staff"

"Only thing was the shuttle bus was late"

"Did not know there was a breakfast bar."

"The hotel is awesome as well it’s staff, BUT I could not understand how come you have to have a central heather connected to all rooms and as a guess, I could not chose to have A/C on my room and also, not being able to open my window room, because it is not windows on the rooms. It is something very weird and stressfull for a person who don’t like calefacción and enjoy a cold room to sleep. "