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Reviews of Hyatt Place Washington DC/Georgetown/West End

3 out of 5
Hyatt Place Washington DC/Georgetown/West End
2121 M St NW, Washington, DC

Reviews

8.4

Very good

Rating 10 - Excellent. 507 out of 1003 reviews" "
Rating 8 - Good. 282 out of 1003 reviews" "
Rating 6 - Okay. 111 out of 1003 reviews" "
Rating 4 - Poor. 56 out of 1003 reviews" "
Rating 2 - Terrible. 47 out of 1003 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Milagros

Travelled with family
The hotel did not honor our reservation for a double room despite having told us that we would be moved to the requested room the day following our arrival. Sofa bed in the king room was extremely uncomfortable and the springs were coming through the “mattress”. The air conditioning in the room felt like we were in a wind tunnel the entire time with no way to adjust it - had to stuff a towel in the vent. The pool wreaked of chlorine and the breakfast was cold and not a good selection. Lastly, the onsite valet parking was an outrageous $50 a day. The area was decent just incredibly overpriced and full of trendy spots.
Stayed 3 nights in Apr 2024
Response from Atif on 1 May 2024
We apologize for the inconvenience and sorry that we could not accommodate the desired room type. We hope that you will enjoy on your next stay with us and we will ensure that you get the best room type.

4/10 Poor

jayesh

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
It was terrible experience ever, staff are so rude and don’t have any idea about room. I get 4 pm check in. In the check in instruction that checking time 3 pm. Even after I wait 1 hour. I definitely not recommend.
Stayed 1 night in Apr 2024
Response from Atif on 30 Apr 2024
We apologize for the inconvenience, and thank you for your feedback.

6/10 Okay

Kazutoyo

Liked: Cleanliness
Pool water is so cold. Ice water.
Stayed 1 night in Apr 2024
Response from Atif on 30 Apr 2024
I apologize for the inconvenience, and we are working on resolving this issue. Thank you for your feedback.

8/10 Good

Laxi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Atif on 30 Apr 2024
Thank you so much for your feedback.

8/10 Good

Natallia

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Atif on 30 Apr 2024
Thank you for your feedback.

8/10 Good

Volodymyr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Atif on 25 Apr 2024
Thank you for your feedback

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located around some of the best restaurants! It has super easy parking to the side of the hotel!
Response from Atif on 23 Apr 2024
We are glad that you enjoyed your stay with us and thank you for your feedback

10/10 Excellent

Omayra

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Atif on 21 Apr 2024
Thank you for your feedback

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet rooms, good breakfast.
Stayed 5 nights in Apr 2024
Response from Atif on 21 Apr 2024
Thank you for your feedback

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the hotel . I went to my family and dog. The breakfast was delicious.
Stayed 1 night in Apr 2024
Response from Atif on 21 Apr 2024
We are glad that you enjoyed your stay with us and thank you for your feedback

6/10 Okay

Pamela

Travelled with family
I liked the location. I experienced a check in issue with this hotel front desk staff due to their lack of communication with Expedia their booking agency.
Stayed 3 nights in Apr 2024
Response from Atif on 23 Apr 2024
Thank you for your feedback

10/10 Excellent

Lucy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and clean
Stayed 1 night in Mar 2024
Response from atif on 20 Apr 2024
We are glad to hear that you enjoyed your stay with us. And we look forward to seeing you again.

10/10 Excellent

Ichie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant neighborhood
Stayed 2 nights in Apr 2024
Response from Atif on 17 Apr 2024
Thank you for your feedback.

10/10 Excellent

Ichie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly atmosphere and convenient
Stayed 1 night in Apr 2024
Response from Atif on 17 Apr 2024
Thankyou for your feedback.

10/10 Excellent

Catherine, Martinsburg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was the perfect location for me. It was clean, the breakfast was awesome. The staff friendly. Getting to the airport in the morning was quick and easy. Plenty of dining options in walking distance. I didn't give a perfect for the "area around the property" because you can't control the common element anywhere in DC but I didn't feel unsafe at anytime. I will definitely stay here again when traveling for work.
Stayed 3 nights in Apr 2024
Response from Atif on 16 Apr 2024
We are glad that enjoy your stay with us and thank you for your feedback.

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place!
Stayed 1 night in Apr 2024
Response from Atif on 13 Apr 2024
We are glad that you enjoyed your stay with us and thank you for your feedback

10/10 Excellent

john

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to Georgetown and foggy bottom metro station. clean and very friendly staff.
Stayed 4 nights in Apr 2024
Response from Atif on 11 Apr 2024
We are glad that you enjoyed your stay with us and thank you for your feedback.

6/10 Okay

Joseph

Business traveller
Liked: Cleanliness, staff & service
Average hotel. Rooms were ok. Tired. Not new for sure. Free breakfast was nice but nothing special.
Stayed 4 nights in Apr 2024
Response from Atif on 13 Apr 2024
Thank you for your feedback

6/10 Okay

Peter, Lynchburg

Travelled with family
Liked: Cleanliness
Disliked: Amenities
It's ok but nothing special. A/C unit EXTREMELY loud. Lots of noise outside in the morning, maybe trash getting picked up? No in-house dining, breakfast very mediocre, typical hotel breakfast food. Indoor pool that seems to have no heat, as it was very cold! And of course, outrageous parking charges, which may be true of all the hotels in the area.
Stayed 3 nights in Apr 2024
Response from Atif on 10 Apr 2024
We apologize for the inconvenience and we will have our engineering team look into this. Thank you for your feedback.

10/10 Excellent

EDWARD

Stayed 3 nights in Apr 2024
Response from Atif on 30 Apr 2024
Thankyou for your feedback.

8/10 Good

Erika

Travelled with family
What I did not like and got me by surprise is that I had to pay $50 per night for parking on top of the nightly stay charge.
Stayed 1 night in Mar 2024
Response from Atif on 6 Apr 2024
Thank you for your feedback.

8/10 Good

Emmanuella

Stayed 2 nights in Feb 2024
Response from Atif on 6 Apr 2024
We are glad that you enjoyed your stay and thank you for your feedback.

10/10 Excellent

Jacqueline

Stayed 4 nights in Mar 2024
Response from Atif on 25 Apr 2024
Thank you for your feedback

8/10 Good

Enrique

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Maid service failed to clean the room 2 days out of a 6-day stay.
Stayed 6 nights in Mar 2024
Response from Atif on 6 Apr 2024
We apologize for the inconvenience and thank you for your feedback.

6/10 Okay

keith

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property was fine but we had a reservations for 2 queen room. 2 of them got one with a king size. Also the toilet was broken and we called and an hour ltaer had to call again. Theb the guy came to fix the door to the bathroom. Not the toilet. So fibally after 2 hours it was fixed
Stayed 7 nights in Mar 2024
Response from Atif on 31 Mar 2024
Thank you for your feedback

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay. We needed a room for 5 (3 adults and 2 kids) and the room did not disappoint. About a 7 min walk to the metro. Great dining options around the hotel. The only drawbacks are that the indoor pool isn’t heated so my kids froze a bit and there is no dedicated parking for the hotel. Other than that, it was a great stay.
Stayed 2 nights in Mar 2024
Response from Atif on 30 Mar 2024
We are glad that you enjoyed your stay with us and thank you for your feedback

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel! The only thing was that I had booked a queen doble bed and they gave me a king bed and sofa bed for the first night since they were fully booked for the first night. They were able to give me the room I booked and upgraded to a view room for the other two nights!
Stayed 3 nights in Mar 2024
Response from Atif on 27 Mar 2024
We are glad that you enjoyed your stay with us and thank you for your feedback.

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here with kids while in DC. Professional and kind chexk in experience. Clean property, breakfast was excellent. There were a lot of people eating but they kept the food supplied. Parking, like the rest of DC, can be a headache. There is valet service which is more pricy than self parking but obviously easy. I tried to book a space through Spothero but that garage was closed when we arrived so we ended up finding another garage. There is a garage right next to the hotel but it doesn't take larger vehicles. But the one we found was just around the corner so not a bad deal.
Stayed 1 night in Mar 2024
Response from Atif on 27 Mar 2024
We are glad that you enjoyed your stay with us and Thank you for your feedback.

10/10 Excellent

Jefferson

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff and valet service.
Stayed 1 night in Mar 2024
Response from Atif on 27 Mar 2024
Thank you for your feedback

10/10 Excellent

Edgar, LOS ANGELES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Atif on 27 Mar 2024
Thank you for your feedback

10/10 Excellent

marilynn ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the property were excellent! Will recommend this Hyatt property! Thank you!
Stayed 5 nights in Mar 2024
Response from Atif on 24 Mar 2024
We are glad that you enjoyed your stay with us and thank you for your feedback.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 4 nights in Mar 2024
Response from Atif on 21 Mar 2024
We are glad that you enjoyed your stay. Thank you for your feedback.

10/10 Excellent

Faye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay for kids. Pool amenities were great. I highly recommend staying here if you are in DC. Walkable to all the museums, subway is close by and the staff are great.
Stayed 4 nights in Mar 2024
Response from Atif on 18 Mar 2024
We are glad that you enjoyed your stay with us and thank you for your feedback.

10/10 Excellent

Ravon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family really enjoyed our stay clean room great room service’s employees excellent highly recommend
Stayed 1 night in Mar 2024
Response from Atif on 18 Mar 2024
We are glad that you enjoyed your stay with us and thank you for your feedback.

10/10 Excellent

Azia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clean. Staff are welcoming and extremely accommodating.
Stayed 3 nights in Mar 2024
Response from Atif on 16 Mar 2024
We are happy to hear that you enjoyed your stay with us and thank you for your feedback.

10/10 Excellent

Earnest

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 4 nights in Feb 2024
Response from Atif on 15 Mar 2024
We are glad that you enjoyed your stay with us!Thank you for your feedback.

10/10 Excellent

Deniz

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded our expectations in every way possible. Very comfortable beds and clean rooms. Friendly staff who extended our checkout till 3 pm! Breakfast, which was included, was really good quality. Tatte bakery was next door. It is walkable to most places around. We didn’t use the valet parking and chose to find street parking or parking garage on Spot Hero, which costs much less than the $50 tax and tip that the hotel parking charges. It just takes a bit of effort and moving the car at certain times, such as the rush hour in DC. But if you want to pay that much, the valet would be much more convenient. We had our dog with us and didn’t face any problems. They charged a one-time $75 pet fee for a 4-night stay.
Stayed 4 nights in Mar 2024
Response from Atif on 13 Mar 2024
We are glad that you enjoyed your stay with us and we look forward to seeing you again in the near future!

10/10 Excellent

matthew

Stayed 2 nights in Mar 2024
Response from Atif on 2 Apr 2024
We are glad that you enjoyed your stay with us and thank you for your feedback

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Everything solid starting with the staff. Would absolutely go back again. Excellent experience
Stayed 2 nights in Mar 2024
Response from Atif on 12 Mar 2024
We are glad that you enjoyed your stay with us and thank you for your feedback.

8/10 Good

Augustine Tabot

Liked: Cleanliness, staff & service, property conditions & facilities
In the heart of DC Everything was minutes away
Stayed 2 nights in Mar 2024
Response from Atif on 6 Mar 2024
We are glad that you enjoyed your stay with us and thank you for your feedback.

4/10 Poor

Emily

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The service in the afternoon was rude. My room was 80 degrees and I had to ask for help to cool the room 4 times. Finally got someone only to have to move to another room. I saw other hotels surrounding this one that looked much cleaner and nice.
Response from Atif on 4 Mar 2024
Emily, we apologize for the inconvenience and we will look into AC issue

8/10 Good

SUPATTRA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and Clean. Good.
Stayed 2 nights in Feb 2024
Response from Atif on 2 Mar 2024
Thank you for your feedback

10/10 Excellent

Christa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and staff very nice. Walk to stores and food close by felt safe.
Stayed 1 night in Feb 2024
Response from Atif on 29 Feb 2024
We are glad that you enjoyed your stay with us. Thank you for your feedback.

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall comfortable stay. Positives: Typical hotel stay, convenience, safe, and many walkable options. Negatives: blanket was torn and had stain. They brought 2nd blanket up and that was also torn. Thin walls. Overall good stay.
Stayed 2 nights in Feb 2024
Response from Atif on 25 Feb 2024
Thank you for your feedback.

8/10 Good

Yat Mon

Liked: Cleanliness
Stayed 4 nights in Feb 2024
Response from Atif on 27 Feb 2024
We are glad that you enjoyed your stay with us. Thank you for your feedback

10/10 Excellent

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking
Stayed 1 night in Jan 2024
Response from atif on 23 Feb 2024
Thank you for your feedback!

4/10 Poor

Indika

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Slow internet, no room services
Stayed 2 nights in Feb 2024
Response from Atif on 23 Feb 2024
Thanks for your feedback.

8/10 Good

Christine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The hallways were stuffy!!
Stayed 2 nights in Feb 2024
Response from Oni on 24 Feb 2024
Thank you for your feedback, we will definitely look into this.

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place and friendly and helpful staff
Stayed 4 nights in Feb 2024
Response from Atif on 20 Feb 2024
Thank you for your feedback!

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet and spacious room, comfy beds and pillows. The gym needs a fan and the breakfast is free (yay) but basic and all is served on disposable plates etc. staff helpful and I would go back!
Stayed 1 night in Feb 2024
Response from Atif on 20 Feb 2024
Thank you for your feedback!