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Reviews of Courtyard by Marriott Alexandria Pentagon South

3 out of 5
Courtyard by Marriott Alexandria Pentagon South
4641 Kenmore Ave, Alexandria, VA

Reviews

7.8

Good

Rating 10 - Excellent. 376 out of 1000 reviews" "
Rating 8 - Good. 311 out of 1000 reviews" "
Rating 6 - Okay. 146 out of 1000 reviews" "
Rating 4 - Poor. 100 out of 1000 reviews" "
Rating 2 - Terrible. 67 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick, Royal Palm Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Try good location and services except the shuttle bus broke down when I landed then I found out I had to use other means to get to and from the hotel. In the future they should try to accommodate guests if the plans were in place. One option rent a van to maybe only the first day keep the promise of transportation. Leaving on would be fine with the Uber or Lyft option.
Stayed 4 nights in Apr 2024

2/10 Terrible

Anaiz

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024

6/10 Okay

George

Liked: Property conditions & facilities
I'm upset that no came to clean my room or change my bed
Stayed 2 nights in Apr 2024

10/10 Excellent

Irislenor

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Veronica

Travelled with partner
Disliked: Staff & service
Did not provide complimentary breakfast and had to pay for parking. Not impressed
Stayed 2 nights in Apr 2024

4/10 Poor

Cassandra, Interlochen

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are extremely outdated! Very dull and dirty. One of my rooms smelled musty, no fan in bathroom.
Stayed 1 night in Apr 2024

6/10 Okay

Lori

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our toilet did not flush despite the service person coming up multiple times to fix it. The shuttle service was fabulous but the staff did not tell us about which would have saved us. You can't the shuttle to many places at no charge. Starbucks was nice to have inside. Bathroom needs an update as well as carpet and walls. Bed was clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Abreham

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Seyed-Behzad, San Jose

Liked: Cleanliness
My stay was ok
Stayed 1 night in Apr 2024

8/10 Good

Naiane

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Emmanuel

Liked: Staff & service
Disliked: Property conditions & facilities
Not good at all and expensive for VA
Stayed 2 nights in Mar 2024

2/10 Terrible

Corey

Business traveller
Disliked: Property conditions & facilities
Dated
Stayed 1 night in Apr 2024

4/10 Poor

Kelvin

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Vidya

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The elevator doesn’t work properly. The flush in toilet doesn’t flush properly. Everything is pretty old. Parking spots are not sufficient even after paying spots are not available as we found lot of brand new cars are stacked in the parking lot. Over all staff were great. Property not so much.
Stayed 2 nights in Mar 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Nate

Disliked: Cleanliness, staff & service, property conditions & facilities
Guest services was handing out water at check in to guest but for some reason they made us buy ours. The room also has large cracks in the walls. Looks like someone was through into the wall
Stayed 1 night in Mar 2024

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Jiaying

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and has everything needed for travel.
Stayed 2 nights in Mar 2024

4/10 Poor

Luis

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
It was available when I made a quick decision to go back to see the Cherry Blossoms a second time!
Stayed 1 night in Mar 2024

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Craig

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Denise

Stayed 1 night in Mar 2024

2/10 Terrible

Ahmad

Business traveller
Disliked: Staff & service
I booked a room online and they gave me another room and the room was not clean
Stayed 1 night in Feb 2024

2/10 Terrible

Douglas

Travelled with partner
Very disappointed with the limited hours during which the hotel’s airport shuttle operates. One of the reasons that we booked to stay at this hotel was because it offered an airport shuttle, and there was no indication on the hotel website that the shuttle stopped operating at 9:30 pm. This is important information to have when travelling, and there was no regret or apology from hotel staff that the traveller had been inconvenienced.
Stayed 1 night in Feb 2024

6/10 Okay

Eve

Liked: Staff & service, amenities
Elevator broken
Stayed 1 night in Dec 2023

8/10 Good

JOSEPH MANDELA

Liked: Property conditions & facilities
Very nice and friendly
Stayed 1 night in Dec 2023

8/10 Good

Dayner

Liked: Cleanliness, staff & service, property conditions & facilities
G
Stayed 3 nights in Oct 2023

6/10 Okay

Enrique

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Marcel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at here regularly when we travel to visit family and the facility is always clean and welcoming. The staff is also friendly!!!
Stayed 2 nights in Nov 2023

6/10 Okay

Rahel

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the Room
Stayed 1 night in Nov 2023

10/10 Excellent

Kaylen

Travelled with family
The only things that I didn’t like were -The parking arrangement - The elevators weren’t in the best condition which was a bit disconcerting considering the fact that l stayed on the 8th floor The staff was pleasant, accommodating and helpful especially the young lady who was @ the front desk the morning of November 14
Stayed 3 nights in Nov 2023

8/10 Good

Heidi, Palos Verdes Estates

Stayed 1 night in Nov 2023

6/10 Okay

Tessa

Stayed 1 night in Nov 2023

8/10 Good

Menolly

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
There was security sitting outside the laundry room most of the evening. Other guests were loud. Parking was inconvenient and charged $22 per day. Staff was inattentive and seemed to be annoyed when purchasing items.
Stayed 1 night in Oct 2023

10/10 Excellent

SUSAN, Adamstown

Stayed 1 night in Oct 2023

4/10 Poor

Kathryn

Travelled with partner
Disliked: Staff & service
Location near family
Stayed 1 night in Oct 2023

10/10 Excellent

Alycia

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are a little Dark and dated. But I felt completely safe and the staff really accommodated me
Stayed 2 nights in Oct 2023

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab Staf
Fabulous Staff!! Helpful all the time. They go above and beyond! In house restaurant was disappointing. Dinner selections very limited.
Stayed 1 night in Sep 2023

10/10 Excellent

maunank, Des Plaines

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!!
Stayed 1 night in Oct 2023

10/10 Excellent

Ashanti

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay. Staff was very friendly, property was clean and location was great!
Stayed 1 night in Oct 2023

10/10 Excellent

nersis

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Oct 2023

8/10 Good

Beimnet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent. Free shuttle. Everything was clean. Cozy. Everyone was very friendly.
Stayed 1 night in Oct 2023

10/10 Excellent

Pia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Rhea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing!

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Fresh Bristol breakfast included in rate. Would stay again.
Stayed 3 nights in Sep 2023

2/10 Terrible

Katherine

Stayed 1 night in Sep 2023