Exterior

Reviews of Hyatt House Washington DC/The Wharf

3.5 out of 5
Hyatt House Washington DC/The Wharf
725 Wharf Street SW, Washington, DC

Reviews

8.8

Excellent

Rating 10 - Excellent. 795 out of 1266 reviews" "
Rating 8 - Good. 259 out of 1266 reviews" "
Rating 6 - Okay. 117 out of 1266 reviews" "
Rating 4 - Poor. 47 out of 1266 reviews" "
Rating 2 - Terrible. 48 out of 1266 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Travelled with family
Pool Not Open, very Moody - Party in fron of the hotel
Stayed 5 nights in May 2024

10/10 Excellent

Liliya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. The room was clean and spacious with lots of sunlight. It also has a full kitchen (not that we used it) but it was a nice option to have if needed. The staff was very nice and friendly. In addition, breakfast was included which had a lot more options than your typical hotel. Everything is close by and in the walking distance. Used escooters to get to the national mall. The mornings were quiet at the warf which made for a nice walk. In the evening, it was a lively part of town with lots of restaurants to choose from. Overall amazing stay and will definitely recommend it.
Stayed 4 nights in May 2024
Response from GM on 22 May 2024
Dear Liliya, Thank you for taking the time to share your experience and for championing our hotel! We are happy that we provided satisfying accommodations and appreciate your choosing to stay with us. We look forward to welcoming you back for another quality stay soon. Best, Michael Anderson, GM

6/10 Okay

Olivia

Travelled with family
Liked: Amenities
Overall, this was a good stay. I was a little disappointed when we first got to our room; there were crumbs from the previous person that was there on the floor. It was also not very clear, but this property does not offer room service either. And the roof was closed, which was a little disappointing; was. not planning on swimming, but did want to go out there and hang out and read a book. I did, however, enjoy how close it was to everything. If you are on vacation, this is a great place to stay; close to great sites and food options.
Stayed 3 nights in Apr 2024
Response from GM on 22 May 2024
Dear Olivia, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time. Sincerely, Michael Anderson, GM

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in May 2024
Response from GM on 22 May 2024
Dear Ahmed, Our location has impressed many travelers, so I am glad you found it exceptional. Our staff works hard to keep the hotel looking great and running smoothly so our location can take center stage. We appreciate you staying and recommending our hotel. Please come see us again soon! Best, Michael Anderson, GM

10/10 Excellent

Shabudden

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem I have is the Parking is not free and 65$day
Stayed 2 nights in May 2024
Response from GM on 20 May 2024
Dear Shabudden, I am sorry that you were disappointed with the parking. In Washington DC as in most large cities, parking is valued at a premium, and fees are required for the upkeep of the parking areas. Charges are typically kept separate from the room fees, as only some people who stay at the hotel have a car. We appreciate your review and hope to host you again in the future. Best, Michael Anderson, GM

2/10 Terrible

Yash

Disliked: Cleanliness, staff & service, property conditions & facilities
Much better options on the wharf. Untidy rooms
Stayed 1 night in Apr 2024
Response from GM on 20 May 2024
Dear Yash, I apologize that the servicing of your room was not satisfactory. I will be sure to discuss this review with our housekeeping staff to heighten our awareness of such issues. We value you as our Guest and appreciate you taking the time to write. Sincerely, Michael Anderson, GM

8/10 Good

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let's start with the amazing breakfast service members they were very cheerful they stayed to 1040 serving breakfast to the ones that were late extremely grateful The thing that was horrible was the garage parking yet people walking in the alleyway was only one way out and the helpers did not assist
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Sabrina, Thank you for taking the time to share your review with other travelers and us. I'm pleased to hear that you were able to enjoy our great breakfast and friendly service while in town. I appreciate your comments regarding the parking garage, and I have taken note. There is no better compliment than a return visit, so we hope to see you again soon. Best, Michael Anderson, GM

6/10 Okay

Gene

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from GM on 19 May 2024
Dear Gene, We appreciate your taking the time to review our hotel and hope to host you again. Sincerely, Michael Anderson, GM

10/10 Excellent

Marion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property. Beautiful view at the wharf. Nice complimentary breakfast.
Stayed 1 night in May 2024
Response from GM on 18 May 2024
Dear Marion, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our clean rooms, great location, and delicious breakfast. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write and we hope to host you again. Best, Michael Anderson, GM

10/10 Excellent

Greta

Stayed 1 night in May 2024

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in May 2024
Response from GM on 16 May 2024
Dear Debbie, Thank you so much for sharing your review with us! We are absolutely thrilled to hear that you had a wonderful stay. Ensuring that all our guests have a clean and comfortable experience is our utmost priority, and your feedback is incredibly valuable to us. We are grateful that you chose to stay with us, and we eagerly look forward to welcoming you back again soon. Best, Michael Anderson, GM

8/10 Good

Monica N.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 16 May 2024
Dear Monic N., Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Michael Anderson, GM

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was great. Parking was horrible.
Stayed 1 night in Apr 2024
Response from GM on 14 May 2024
Dear Jill, Thank you for allowing us the pleasure of hosting you! My sincere apologies for the frustration you experienced due to parking. We hope to see you back anytime you return to the area. Sincerely, Michael Anderson, GM

2/10 Terrible

Nooker

Travelled with family, Business traveller
Disliked: Property conditions & facilities
The air quality in the room I stayed in was extremely poor. I fell ill and continued to suffer from cough and fever even a week after checking out from the hotel. We stitched off the AC because of continuous horrible sound
Response from GM on 13 May 2024
Dear Nooker, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope better to serve you upon your return to the area. Sincerely, Michael Anderson, GM

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Nothing super fancy, but clean and comfortable. Location is fantastic. Walkable to National Mall and the wharf boardwalk has many restaurants, bars, and coffee. Would definitely stay here again.
Stayed 3 nights in May 2024
Response from GM on 13 May 2024
Dear Kathryn, Thank you for sharing your feedback on your experience. I appreciate your detailed review. Reflections like yours give us areas to improve our guest experience. We're pleased to hear that our clean hotel and convenient location made for an enjoyable stay overall. Thank you for choosing us. Best, Michael Anderson, GM

10/10 Excellent

Wilwig

Stayed 3 nights in Apr 2024

10/10 Excellent

elizabeth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel experience I have ever had from the front customer service all the way to room service, each and everyone that worked on Friday 5/10/24 to all employee in the a.m on 5/11/24 where amazing, breakfast was above and beyond each employee worked very hard. I was very impressed with all the HBO movies the room TV provided. I was very impressed. I was not expecting that service at all. I was only there for one night, but it’s definitely my go to hotel from now on When I’m in the area. The font receptionist Esteban, went above and beyond to see that I had a great service. Thank you
Stayed 1 night in May 2024
Response from GM on 12 May 2024
Dear elizabeth, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our amenities, comfort, and, more importantly, our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. Thank you for your kind comments regarding Esteban and the exceptional job he does for our guests. The best compliment to a hotel is a return stay! We appreciate your loyalty and look forward to seeing you again soon. Best, Michael Anderson, GM

10/10 Excellent

Gwynette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt House Washington DC/The Wharf was an absolutely wonderful experience. The staff was amazing, the room was clean, and I was happy to have breakfast daily. The views of the water from my room were beautiful and calming.
Stayed 2 nights in May 2024
Response from GM on 11 May 2024
Dear Gwynette, We are happy to hear from you and value your kind review. It is lovely to hear that our central location, cheerful service, and comfortable accommodations all helped make your Washington DC trip a success. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area. Best, Michael, Anderson, GM

6/10 Okay

Rodrigo

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
.
Stayed 3 nights in Apr 2024
Response from GM on 9 May 2024
Dear Rodrigo, We aim to impress you, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Michael Anderson, GM

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Janay

Stayed 1 night in Apr 2024

10/10 Excellent

Fitria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Apr 2024
Response from GM on 7 May 2024
Dear Fitria, Thank you for choosing us and leaving a stellar rating. Without the specifics, it's even more heartening to know you had a positive experience. We strive to meet our guests' expectations, and it seems we hit the mark during your stay. Looking forward to welcoming you again soon. Best, Michael Anderson, GM

2/10 Terrible

BRIAN

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights. No room service. No fresh sheets. Had to go out of our way to get fresh towels ONCE after a few days. 80 degrees out and the pool isn't open (Expedia said the pool is open).
Stayed 4 nights in Apr 2024
Response from GM on 6 May 2024
Dear BRIAN, I am sorry to hear that we missed an opportunity to impress you on your recent visit. Thank you for taking the time and caring enough to share your thoughts. I assure you that your comments will be passed along to the entire team, and we hope you will give us another chance to earn your praise. Sincerely, Michael Anderson, GM

10/10 Excellent

Tima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Justen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only got to stay 1 night would have been a great place to stay for a ling weekend visit to DC.
Stayed 1 night in May 2024
Response from GM on 4 May 2024
Dear Justen, Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our friendly service and comfortable accommodations. Thank you for your time in reviewing your experience, and we hope to host you again soon. Best, Michael Anderson, GM

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, clean and quiet.
Stayed 2 nights in Apr 2024
Response from GM on 3 May 2024
Dear Amy, We are happy to hear from you and value your kind review. It is lovely to hear that our clean, comfortable accommodations all helped make your trip a success. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area. Best, Michael Anderson, GM

10/10 Excellent

Nicolas, Philadelphia

Stayed 1 night in Apr 2024

8/10 Good

zhaohui

Stayed 2 nights in Apr 2024

10/10 Excellent

Frankie, Santa Isabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely the best hotel option I made. The hotel conditions are great, room was clean and nice, walking distance from many attractions. Will stay again. Can improve parking costs, other than that, everything was great.
Stayed 2 nights in Apr 2024
Response from GM on 1 May 2024
Dear Frankie, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our clean rooms and great location. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write and we hope to host you again. Best, Michael Anderson, GM

6/10 Okay

Vittoria

Travelled with partner
The Wharf area is a wonderful place to spend the weekend. Lots of excellent dining options and activities, although on the pricey side. The Hyatt House is conveniently located and the condition of the hotel was good. We were a little disappointed with the room cleaning and services. We had to ask for replacement towels and coffee service, which at this price point should not be needed.
Stayed 4 nights in Apr 2024
Response from GM on 1 May 2024
Dear Vittoria, Our complimentary housekeeping is now available by request. We know that comfort levels may vary when it comes to people entering your space. Now you can simply contact the front desk to request a room cleaning or just a few extra towels. We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Michael Anderson, GM

10/10 Excellent

Priya

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice hotel!
Stayed 4 nights in Apr 2024
Response from GM on 1 May 2024
Dear Priya, We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Michael Anderson, GM

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in the Wharf. Nice rooms with great views and amenities.
Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Dear Stephanie, It is wonderful to hear you had an enjoyable stay at Hyatt House. Our location, beautiful views, and great amenities are typically the most celebrated aspects of the hotel in our guests' reviews, so it is great that you agree. On behalf of the entire team, thank you for your business, and please come back soon. Best, Michael Anderson, GM

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the Wharf. Staff very friendly and helpful. The pool table in the bar needs some servicing. Morning breakfast was surprisingly good.
Stayed 2 nights in Apr 2024
Response from GM on 29 Apr 2024
Dear Michael, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. My apologies regarding pool table; I have taken note. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Michael Anderson, GM

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The noise from our room vs restaurant/music was loud.
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Dear Jessica, I'm sorry to hear that noise from the restaurant interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Best, Michael Anderson, GM

10/10 Excellent

Aisha

Stayed 1 night in Apr 2024

10/10 Excellent

Henok

Stayed 3 nights in Apr 2024

6/10 Okay

Roshane

Travelled with family
Disliked: Amenities
The hotel enjoys a picturesque setting with numerous dining establishments and retail outlets conveniently located within walking distance. However, there is room for improvement in the amenities offered relative to the price point. Provision of basic amenities such as bottled water and higher quality coffee would enhance the guest experience. The breakfast service was satisfactory.
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
Dear Roshane, I appreciate you staying at our Hyatt House even though you did not find us a good value. We enjoy our guests taking the time to share feedback, both positive and areas of opportunity, as we are grateful for every opinion on how we can improve. Thank you for taking the time to share your review with us. Sincerely, Michael Anderson, GM

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, property conditions & facilities
Desk staff at check in couldn’t care less. This was our first visit to the area and she barely answered our questions about where to park. What elevator to use and other basic questions. The free breakfast was warm at best and low quality. For paying over $350 a night we should have been treated much better
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
Dear Anthony, My sincere apologies that you were not greeted with the same warmth our guests have come to expect while staying with us. I appreciate you taking the time to write, and I assure you that your comments will be reviewed with the staff. I hope we get another chance to surpass your expectations on the next visit. Sincerely, Michael Anderson, GM

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the complimentary breakfast.
Stayed 1 night in Apr 2024
Response from GM on 23 Apr 2024
Dear Veronica, Thank you for taking the time to share your review. We're pleased to hear that our complimentary breakfast made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon. Best, Michael Anderson, GM

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Noise from karaoke club below sometimes Would have liked dressing gowns. Otherwise all good Charged $65 for valet parking and we don’t have a car! Phoned reception from Union station and was assured it would be credited to my credit card. Asked for new invoice receipt to be emailed to me but have yet to receive.
Stayed 5 nights in Apr 2024
Response from GM on 22 Apr 2024
Dear Margaret, Our team strives to provide a great experience. We thank you for writing a review, as your feedback is helpful in continuing to obtain this goal. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Michael Anderson, GM

6/10 Okay

Francis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The rooms smelled like weed. Front desk was accommodating and gave us a new room but same weed smell in the new room. Maybe something in the system. Won’t be coming back there.
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Dear Francis, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Michael Anderson, GM

10/10 Excellent

Jerry, Saugerties

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

maya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 17 Apr 2024
Dear maya, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Michael Anderson, GM

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location right on the waterfront. Busy location
Stayed 1 night in Apr 2024
Response from GM on 15 Apr 2024
Dear Kari, We are thrilled to hear that we provided you with a great stay. I'm so glad to hear that you enjoyed our convenient location. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Michael Anderson, GM

10/10 Excellent

Mayura

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay!
Stayed 3 nights in Apr 2024
Response from GM on 15 Apr 2024
Dear Mayura, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Michael Anderson, GM

6/10 Okay

Julie R

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice. Room has everything you need. The location isn’t the best in terms of safety. As a solo traveller I did not feel safe going out at night. That’s a first for me! Lots of youth occupying the area and it appeared as though they were looking for trouble. I love staying at the Hyatt normally. The breakfast was good and the staff was very friendly and accommodating.
Stayed 3 nights in Mar 2024
Response from GM on 10 Apr 2024
Dear Julie R, Thank you for staying with us. We are glad that you enjoyed our hotel, service, and breakfast. Though The Wharf area is busy, we live and work in this area and find it to be very safe. We appreciate all your feedback and hope to host you again. Sincerely, Michael Anderson, GM

8/10 Good

edgar

Liked: Cleanliness, staff & service, property conditions & facilities
the wharf location
Stayed 2 nights in Apr 2024
Response from GM on 10 Apr 2024
Dear edgar, We are so glad that you enjoyed our fun location. It was our pleasure hosting you, and we thank you for choosing us. Best, Michael Anderson, GM

10/10 Excellent

Stephen

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the staff was very helpful and kind. We felt safe at all times when walking around taking in the sites
Stayed 4 nights in Mar 2024
Response from GM on 6 Apr 2024
Dear Renee, Thank you for your review. I appreciate you choosing us while in the area. I'm so glad you enjoyed our location and service. The safety of our guests is always a top priority. It was our pleasure to host you, and we hope to see you again. Best, Michael Anderson, GM

6/10 Okay

CAROLINA

Stayed 1 night in Mar 2024
Response from GM on 7 Apr 2024
Dear CAROLINA, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Michael Anderson, GM