Lobby

Reviews of Hotel Silver Spring

3.5 out of 5
Hotel Silver Spring
8727 Colesville Rd, Silver Spring, MD

Reviews

7.0

Good

Rating 10 - Excellent. 330 out of 1005 reviews" "
Rating 8 - Good. 232 out of 1005 reviews" "
Rating 6 - Okay. 174 out of 1005 reviews" "
Rating 4 - Poor. 123 out of 1005 reviews" "
Rating 2 - Terrible. 146 out of 1005 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Andrea

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The stairwells were lock no way to get out. The room didn't have a phone to call. Weirdo's was wandering through the halls late hours. Breakfast option was sad. The key cards were not working, end up switching hotels the next day
Stayed 1 night in May 2024

6/10 Okay

Sherri

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was phenomenal. The customer service was a ten. Everyone was polite, accommodating and patient. They went over and beyond to make sure that I was satisfied with my stay. With all of that being said, I would highly recommend renovations for the property. The air conditioner, phones and plumbing did not work in three different rooms that I stayed in. Also it is very unappealing to see rust where you place your face towel.
Stayed 1 night in May 2024

6/10 Okay

Maria

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Old building not taking good care
Stayed 1 night in May 2024

6/10 Okay

L Todd

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
HVAC didn't work for majority of our weekend stay - woke up warm / hot 2 of 3 days we stayed. Tub didn't drain first day, but staff took care of issue after they were notified 2 times. We asked for a room cleaning after 2nd day, but it didn't happen. Won't stay there again.
Stayed 3 nights in May 2024

4/10 Poor

Megan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful and the area around the Hotel was nice and safe.
Stayed 3 nights in May 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Katherine

Disliked: Cleanliness, property conditions & facilities
The accessible lift is broken and so is the accessible door buttons.
Stayed 1 night in May 2024

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel needs a lot of updated work or hotel room had peeling paint in the bathroom two towels one washcloth and one hand towel two stand on the carpet one for the whole room
Stayed 1 night in May 2024

2/10 Terrible

Margot

Disliked: Amenities, property conditions & facilities
I didn’t even stay there. I got there to check in- there was no elevator from the garage to the lobby. The stairwell was creepy and there were puddles of god knows what in the corners. the lobby ceiling was peeling and in various states of disrepair. But I was determined to give them the benefit of the doubt. I got to my room, opened the door to an overwhelming smell of cigarettes. I turned around and walked out. I got a room at the Double tree around the corner. As a single female traveling alone, I did not feel safe staying at the Hotel silver spring. I messaged the hotel requesting a refund and no one responded. Worst hotel ever.
Stayed 4 nights in May 2024

4/10 Poor

Christina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What really disappointed me was the customer service. The service was mediocre and not very approachable nor friendly. When attempting to check out, the night counterman did not greet me and stated that he could not check me out because he did not complete the daily audit. He just said "leave the room keys, and the deposit will be returned", and did not even say "Thank you for staying". Completely disappointed and I would not recommend to anyone.
Stayed 2 nights in May 2024

6/10 Okay

Katherine, Albertson

Travelled with family and small children
Disliked: Property conditions & facilities
I didn’t like the fact that the room was very hot. The air conditioner only blew at high fan.
Stayed 1 night in May 2024

6/10 Okay

Marjorie

Travelled with partner
Teeny postage size bathroom—difficult to maneuver in it. Husband handicapped.
Stayed 2 nights in May 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Addriene

Stayed 2 nights in Apr 2024

2/10 Terrible

April

Stayed 1 night in Apr 2024
Response from Leopoldine on 2 May 2024
Dear April,We're sorry to see your low rating, although we understand you didn't provide any specific comments. Your satisfaction is important to us, and we'd appreciate the opportunity to address any concerns you may have had during your stay. Please feel free to reach out to us directly so we can better understand how to improve our services for you and our future guests.

4/10 Poor

Mina

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My room was filthy. Wallpaper was peeling off the walls, crumbs on the floor and on top of the table. Hair in the bathtub, fast food garbage under the bed, drawers on dresser were broken. Lobby ceiling was badly damaged and in need of repair I used to stay here when it was the Hilton hotel. It was nice then. I complained to the front desk
Stayed 1 night in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Mina, We apologize for the conditions you encountered during your stay. We are addressing the cleanliness and maintenance issues immediately. Your feedback helps us improve. Additionally, we'll be implementing a thorough inspection process to ensure such issues don't occur again. Your comfort is our priority, and we look forward to welcoming you back to a much-improved experience.

6/10 Okay

Mei

Liked: Staff & service
Stayed 5 nights in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Mei,Thank you for choosing to stay with us and for your rating. While we're pleased you had an overall satisfactory experience, we're always striving to make improvements. Your feedback is invaluable in helping us achieve this goal. Is there anything specific we could do better to enhance your experience? We hope to have the opportunity to exceed your expectations on your next visit.

4/10 Poor

Nickolas

Business traveller
Disliked: Amenities, property conditions & facilities
The hotel was extremely outdated and pictures posted online were very deceiving. Nothing in the room worked properly and it was extremely noisy.
Stayed 2 nights in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Nickolas,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the outdated facilities and the discrepancy between our online images and reality. We take your feedback seriously and will work on updating our amenities and providing accurate representations. Additionally, we will address the issues you mentioned to ensure a more comfortable and quiet stay for our guests in the future. If you have any further concerns or suggestions, please feel free to reach out.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An overall nice place !!!
Stayed 3 nights in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear David,Thank you for choosing to stay with us and for your positive rating. We're delighted to hear that you found our hotel to be a nice place overall. If there's anything specific you enjoyed or any areas where we can further enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future.

10/10 Excellent

James

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
3 to 4 stars
Stayed 1 night in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Jeffrey,Thank you for your recent stay and for your positive rating. We appreciate your feedback and hope you had an enjoyable experience. Should you have any suggestions or special requests for your next visit, please feel free to share them with us. We look forward to welcoming you back soon.

10/10 Excellent

Sreesaila, Cupertino

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 2 nights in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Sreesaila,Thank you for choosing to stay with us and for your fantastic review! We're delighted to hear that you found our hotel to be a great value. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.

2/10 Terrible

Lonzell

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty room and sheets I was in there for 2/3 hours and left waste of $138
Stayed 1 night in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Lonzell,We apologize for the unsatisfactory experience you had during your recent stay with us. It's disheartening to hear that the cleanliness of your room and sheets did not meet our standards. We take your feedback seriously and will address the issues you mentioned to ensure a better experience for our guests in the future. If there's anything we can do to make this right for you, please don't hesitate to reach out.

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Lauren,Thank you for your recent stay and for your positive rating. We appreciate your feedback and are thrilled to know you had a good experience. If there's anything specific you'd like to see improved or any special requests for your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon for another great stay.

6/10 Okay

Jessica

Disliked: Property conditions & facilities
Its ok for a basic choice but looking old and run down. Walls are thin. The location is convenient
Stayed 3 nights in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Jessica,Thank you for staying with us and for sharing your feedback. We appreciate your comments regarding the convenience of our location. We apologize for any inconvenience. We take your feedback seriously and will work on improving these aspects to enhance the overall experience for our guests. We hope to have the opportunity to welcome you back for an improved stay in the future.

6/10 Okay

Michael

Impersonal mid end hotel. My room wasn't made up overnight.
Stayed 2 nights in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Michael,Thank you for bringing this to our attention. We apologize for any confusion regarding our housekeeping policy. Due to COVID-19 safety protocols, we have implemented a policy where housekeeping service needs to be requested before 11am. However, we regret any inconvenience this may have caused and will ensure our communication regarding this policy is clearer in the future. Your feedback is valuable, and we appreciate your understanding. If there's anything else we can assist you with, please don't hesitate to reach out.

6/10 Okay

Lauren

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bathroom in need of update with ventilation. Musty odor. It felt like the AC wasn't working, the room was warm and very humid with the AC unit set at 66. Staff was very friendly and the location is very convenient.
Stayed 1 night in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Lauren,Thank you for staying with us and for sharing your feedback. We apologize for the issues you experienced with the bathroom and the AC during your stay. Your comments about the ventilation also. We will address these concerns to ensure a more comfortable experience for our guests. We're glad to hear that you found our staff friendly and the location convenient. If there's anything else we can do to improve your stay, please let us know. We hope to welcome you back for an improved experience in the future.

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy valet parking and so close to many restaurants and The Filmore. Very safe and quiet.
Stayed 1 night in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Julie,Thank you for choosing to stay with us and for your excellent review! We're thrilled to hear that you found our valet parking convenient and enjoyed our proximity to restaurants and The Fillmore. It's great to know that you felt safe and had a quiet stay. We hope to have the pleasure of welcoming you back for another enjoyable experience in the future.

4/10 Poor

SAMUEL

Disliked: Cleanliness, property conditions & facilities
The hotel requires major renovations.
Stayed 1 night in Mar 2024
Response from Leopoldine on 29 Apr 2024
Dear Samuel,Thank you for your feedback. We acknowledge your concerns regarding the need for renovations. We are continuously evaluating our property to improve our guest experience. Your input is valuable to us, and we will take it into consideration as we plan for future enhancements. If you have any further comments or suggestions, please feel free to share them with us.

10/10 Excellent

Abdoulaye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was convenient and not far from the shopping mall.
Stayed 1 night in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Abdoulaye,Thank you for choosing to stay with us and for your excellent review! We're delighted to hear that you found our property convenient and close to the shopping mall. We hope you had a wonderful time exploring the area, and we look forward to welcoming you back for another great stay.

6/10 Okay

Cynthia

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Unorganized and unfriendly. Ceiling in lobby had water damage and was open looking like it could fall anytime
Stayed 1 night in Apr 2024

10/10 Excellent

Dorren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location
Stayed 1 night in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Dorren,Thank you for choosing to stay with us and for your positive rating. We're glad to hear that you found our location convenient. If there's anything else we can do to further enhance your experience, please don't hesitate to let us know. We hope to welcome you back for another enjoyable stay.

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Leopoldine on 29 Apr 2024
Thank you for rating us with a perfect score. We're thrilled to hear that you had a wonderful experience during your stay. We look forward to welcoming you back for another fantastic stay.

10/10 Excellent

francine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice size rooms. Walkable to everything…Metro, shopping, restaurants, etc. Price was good for the area. The free coffee in the lobby was a bonus! We will definitely stay here next time we are in the area!
Stayed 2 nights in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Francine,Thank you for choosing to stay with us and for your excellent review! We're thrilled to hear that you enjoyed our great location, spacious rooms, and proximity to everything in the area. It's great to know that you found our prices competitive and appreciated the complimentary coffee in the lobby. We look forward to welcoming you back on your next visit!

10/10 Excellent

Juanita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t get the name of the front desk personnel , but they were personable , friendly & responded well to several requests . Well located hotel near restaurants, shopping & major roads.
Stayed 2 nights in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Juanita,Thank you for your excellent review! We're glad to hear that our front desk personnel provided personable and friendly service, and we appreciate your kind words. We're also pleased that you found our hotel well located near restaurants, shopping, and major roads. If there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay.
Stayed 1 night in Apr 2024
Response from Leopoldine on 29 Apr 2024
Thank you for rating us with a perfect score. We're thrilled to hear that you had a wonderful experience during your stay. We look forward to welcoming you back for another fantastic stay.

6/10 Okay

Maria Delos

Travelled with partner
It is near the train station.
Stayed 4 nights in Mar 2024
Response from Leopoldine on 29 Apr 2024
Dear Maria Delos,Thank you for choosing to stay with us. We appreciate your feedback. If there's anything specific you feel we could improve upon, please don't hesitate to let us know. We strive to make every guest's experience a positive one, and your input helps us in that endeavor.

4/10 Poor

Iesha

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
As soon as you walk into the property there is a huge hole in the ceiling. The rooms are outdated and need to be refreshed. The bathrooms are super outdated and small. You have to pay to park your car and you also have to pay for the breakfast they offer, it is not included. There are restaurants and shopping centers (Ross, 5Below, Tj Maxx, Outback, Chick-Fil-A, Taco Bell, etc near by. Overall it was okay but would not stay again nor recommend.
Stayed 3 nights in Apr 2024
Response from Leopoldine on 9 Apr 2024
Thank you for your feedback. We apologize for the inconveniences you encountered. Rest assured, we are taking immediate steps to address these issues to ensure a more comfortable experience for our guests. We appreciate your understanding and hope to welcome you back for an improved stay.

8/10 Good

Quang

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Reception staff is OK, But the security staff is rude and is required more training when dealing with customer dispute about noise. --- Issue : connecting door between rooms is not sound-proof, and noise from next room at midnight. The security staff was rude with the victim while being tolerant with the noise maker.
Stayed 4 nights in Mar 2024
Response from Leopoldine on 9 Apr 2024
Thank you for sharing your experience, Quang. We apologize for the inconvenience caused by the noise disturbance and the behavior of our security staff. Your feedback is valuable, and we will address these issues to ensure better service in the future. We appreciate your understanding and hope to welcome you back for an improved stay.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay
Stayed 2 nights in Apr 2024
Response from Leopoldine on 9 Apr 2024
Thank you for your review, Christopher. We appreciate your feedback and hope to welcome you back for an even better experience in the future. If there's anything specific we can improve upon, please feel free to let us know.

8/10 Good

Solomon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 3 nights in Mar 2024
Response from Leopoldine on 9 Apr 2024
Thank you for your review, Solomon. We're glad to hear you had a positive experience. If there's anything we can do to make your next stay even better, please don't hesitate to reach out. We look forward to welcoming you back soon!

6/10 Okay

Michele

Travelled with partner
Liked: Cleanliness
Overall the location is convenient and price point is decent. The property needs to be updated. Everytime I have stayed the phone either doesn’t work or is missing in the room. Staff is prompt to respond to complaints. Parking should automatically be included in the stay and not a separate charge.
Stayed 1 night in Apr 2024
Response from Leopoldine on 7 Apr 2024
Thank you for your feedback. We're pleased to hear that you found our location convenient and our pricing fair. We apologize for the issues you encountered with the room amenities and the separate parking charge. Your comments are valuable to us, and we will take them into consideration as we strive to improve our services and facilities. We appreciate your patronage and hope to welcome you back for an even better experience in the future.

6/10 Okay

Alley

Stayed 3 nights in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Alley,Thank you for choosing to stay with us and for your rating. While we're pleased you had an overall satisfactory experience, we're always striving to make improvements. Your feedback is invaluable in helping us achieve this goal. Is there anything specific we could do better to enhance your experience? We hope to have the opportunity

4/10 Poor

Lin

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Check in staff was rude, suggested to add a bed (and charge more) since we booked a two double bed room with two adult and one child. I said when I booked the room, I clearly entered three people, anything showed up as my search results should be able to accommodate. She said because I booked through Expedia, they are not responsible for more than two people, anything we might need should contact Expedia. Since a double bed is bigger than a full size bed, enough for me and my adult and teen daughters, we didn't add the extra bed. And... we booked two nights, the first day after we came back, found out the room was not cleaned, we didn't put out a 'do not disturb" sign, and we had to call front desk to get fresh towels! Worst hotel experience ever, don't know if this is their standard procedure or our special treatment!
Stayed 2 nights in Apr 2024
Response from Leopoldine on 7 Apr 2024
We apologize for the unsatisfactory experience you had during your stay. It is regrettable to hear about the issues with the check-in process and housekeeping services. Your feedback is valuable, and we will address these concerns with our team to ensure a better experience for our guests in the future. Please accept our sincere apologies, and we hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Good Place
Stayed 2 nights in Mar 2024
Response from Leopoldine on 7 Apr 2024
Thank you for your positive feedback! We're delighted to hear that you had a great experience with us. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share. We look forward to welcoming you back on your next visit!

8/10 Good

Deirdra

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Leopoldine on 7 Apr 2024
Thank you for your feedback. We appreciate you choosing to stay with us and are glad to hear that overall, you had a positive experience. We're constantly striving to improve, so if there's anything specific you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

8/10 Good

John, Powell

Stayed 1 night in Mar 2024
Response from Leopoldine on 29 Apr 2024
Thank you for choosing to stay with us and for your positive rating. We're delighted to hear that you had a good experience overall. If there's anything specific you enjoyed or any areas where we can further enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back soon.

10/10 Excellent

Kalpita

Stayed 2 nights in Mar 2024
Response from Leopoldine on 29 Apr 2024
Thank you for rating us with a perfect score. We're thrilled to hear that you had a wonderful experience during your stay. We look forward to welcoming you back for another fantastic stay.

8/10 Good

deshnay

Liked: Cleanliness, staff & service
Pretty good
Stayed 1 night in Mar 2024
Response from Leopoldine on 29 Mar 2024
Dear Deshnay,Thank you for sharing your feedback regarding your recent stay. While you didn't provide specific comments, we appreciate your input. If there's anything you'd like to mention to help us improve, please feel free to do so. Your insights are invaluable in guiding us to enhance our services.Best regards,