Rooftop terrace

Reviews of Crowne Plaza Warsaw - The HUB, an IHG Hotel

4.5 out of 5
Crowne Plaza Warsaw - The HUB, an IHG Hotel
RONDO IGNACEGO DASZYNSKIEGO 2, Warsaw

Reviews

9.6

Exceptional

Rating 10 - Excellent. 215 out of 251 reviews" "
Rating 8 - Good. 26 out of 251 reviews" "
Rating 6 - Okay. 4 out of 251 reviews" "
Rating 4 - Poor. 1 out of 251 reviews" "
Rating 2 - Terrible. 5 out of 251 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

Lukas, Houston

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Arrived at 5am and were put into an extremely noisy room facing a construction site. It was nowhere mentioned by the hotel that there was construction work ongoing. Also, the key to the room did not work. The reception person had to let us in. After asking for a quieter room, the hotel did not offer us any other options. They said they were not responsible for the construction work outside the hotel. We asked to get checked out immidiately in order to find a different hotel, as we hadn’t slept the whole night, but the Crowne Plaza denied our request. They just didn’t care about us at all! Thank you Expedia for providing a solution and giving us a refund for the room!! I trust you can charge it back to the hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Amitava

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was excellent.
Stayed 5 nights in Apr 2024
Response from Crowne Plaza Warsaw The HUB team on 21 Apr 2024
Dear Amitava, thank you for the amazing review, it was an absolute joy having you with us. We look forward to welcoming you back again soon.

10/10 Excellent

Rosa

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent! Staff very helpful and friendly
Stayed 2 nights in Apr 2024
Response from Crowne Plaza Warsaw The HUB team on 18 Apr 2024
Dear Rosa, thank you very much for the positive feedback! We appreciate you taking the time to write this and are glad that you enjoyed your stay here with us. We do hope to welcome you back again!

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good , easy going place , clean , always like to stay here
Stayed 1 night in Apr 2024
Response from Crowne Plaza Warsaw The HUB team on 6 Apr 2024
Dear Anna, we're so glad to hear that you loved your stay here with us! We hope to welcome you back again very soon!

8/10 Good

Arman

Liked: Cleanliness, staff & service, property conditions & facilities
Good location of the hotel for people traveling on business. The hotel is relatively new. It wasn’t simple to figure out how to orerate room’s air conditonong. Breakfast at crown plaza exceeded expectation.
Stayed 3 nights in Mar 2024
Response from Crowne Plaza Warsaw The HUB team on 6 Apr 2024
Dear Arman, we're delighted to hear that you found our hotel's location convenient for business travels and that you appreciated our relatively new facilities. We strive to provide a delicious and satisfying dining experience for all our guests.

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the hotel employees were friendly and helpful.
Stayed 3 nights in Mar 2024
Response from Crowne Plaza Warsaw The HUB team on 20 Mar 2024
Dear Craig, thank you for the kind words, we are so glad to hear that you enjoyed your stay with us! We look forward to welcoming you back again soon.

6/10 Okay

Davide

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel is quite new and decent. However, I had a terrible sleepless night as my neighbors were too loud, and the rooms are not soundproof at all! Also, the mattress is very uncomfortable. For a new hotel of this level, you should do better! The staff was helpful and did their best!
Stayed 1 night in Mar 2024
Response from Crowne Plaza Warsaw The HUB team on 20 Mar 2024
Dear Davide, thank you for taking the time to share your feedback with us. We appreciate your kind words regarding our hotel's newness and overall decency. We deeply apologize for the inconvenience you experienced due to noise disturbances from neighboring guests and the discomfort caused by the mattress. Ensuring our guests enjoy a peaceful and comfortable stay is of utmost importance to us, and we regret that we fell short of your expectations in this regard.

10/10 Excellent

Mindaugas

Veey new, modern and nice hotel.
Stayed 1 night in Feb 2024
Response from Crowne Plaza Warsaw The HUB team on 29 Feb 2024
Dear Mindaugas, thank you for the amazing review, it was an absolute joy having you with us. We look forward to welcoming you back again soon.

10/10 Excellent

Vadim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds, cleanliness, location, restaurant
Stayed 3 nights in Jan 2024
Response from Crowne Plaza Warsaw The HUB team on 5 Feb 2024
Dear Vadim, thank you for the kind words, we are so glad to hear that you enjoyed your stay with us! We hope to welcome you again soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Geeat place. Stayed here several times. Restaurant has a limited menu
Stayed 2 nights in Jan 2024
Response from Crowne Plaza Warsaw The HUB on 27 Jan 2024
Dear Guest, Thank you very much for such a nice review.We have standard menu and seasonal which is changing several times during the year.We hope too see you again.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here, good place
Stayed 1 night in Jan 2024
Response from Crowne Plaza Warsaw The HUB team on 17 Jan 2024
Dear Anna, thank you for review! We are thrilled with your compliments and are looking forward to your next visit!

10/10 Excellent

Sehr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Crowne Plaza Warsaw The HUB team on 17 Jan 2024
Dear Sehr, we're so glad to hear that you loved your stay here with us! We hope to welcome you back again very soon!

10/10 Excellent

Alex

Stayed 3 nights in Dec 2023
Response from Crowne Plaza Warsaw The HUB team on 25 Dec 2023
Dear Alex, thank you for the perfect 10! We are happy that expectations were exceeded and you enjoyed your stay.

10/10 Excellent

MICHEL

Liked: Cleanliness, staff & service, property conditions & facilities
It was pave to stay. Just the construction and not access to taxis get you near the door
Stayed 1 night in Dec 2023
Response from Crowne Plaza Warsaw The HUB team on 21 Dec 2023
Dear Michel, thank you very much for taking the time to review your experience at our hotel. We hope to see you again should your travels bring you back to Warsaw again.

8/10 Good

Borys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Crowne Plaza Warsaw The HUB team on 21 Dec 2023
Dear Borys, thank you for staying at our hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area!

10/10 Excellent

Jerzy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great locations, well designed modern room.
Stayed 3 nights in Nov 2023
Response from Crowne Plaza Warsaw The HUB team on 29 Nov 2023
Dear Jerzy, We are thrilled with your compliments and are looking forward to your next visit!

10/10 Excellent

Alina

Stayed 2 nights in Nov 2023
Response from Crowne Plaza Warsaw The HUB team on 24 Nov 2023
Dear Alina, thank you very much for the positive feedback. We do hope to welcome you back again!

10/10 Excellent

DARIUSZ

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Nov 2023
Response from Crowne Plaza Warsaw The HUB team. on 13 Nov 2023
Dear Dariusz, we are thrilled with your compliments and are looking forward to your next visit!

10/10 Excellent

JENANTH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great facilities
Fantastic hotel - fairly new, strong cleanliness throughout. Great location in context to Warsaw Spire business area
Stayed 4 nights in Oct 2023
Response from Crowne Plaza Warsaw The Hub Team on 28 Oct 2023
Dear JENANTH, thank you very much for taking time to review the hotel. We are glad that you enjoyed your stay. We hope to welcome you back soon! Regards,

10/10 Excellent

Paolo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Crowne Plaza Warsaw The HUB team on 15 Oct 2023
Dear Paolo, thank you for the perfect 10! We are happy that expectations were exceeded and you enjoyed your stay.

10/10 Excellent

Sathiyendrah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great at this property! The staff were friendly and courteous. Great location!
Stayed 1 night in Sep 2023
Response from Crowne Plaza Warsaw The HUB team on 24 Sept 2023
Dear Sathiyendrah, thank you very much for the positive feedback! We appreciate you taking the time to write this and are glad that you enjoyed your stay here with us. We do hope to welcome you back again!

10/10 Excellent

David Simon

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Crowne Plaza Warsaw The HUB team on 24 Sept 2023
Dear David, thank you for the review, we are so glad to hear that you enjoyed your stay with us! We do hope to welcome you back again!

10/10 Excellent

Trish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023
Response from Crowne Plaza Warsaw The Hub Team on 10 Sept 2023
Dear Trish,Thank you for leaving some valuable feedback.We hope to welcome you back again.Regards,

10/10 Excellent

dror

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed four days at the hotel. Comfortable,cheap and friendly. Good location
Stayed 4 nights in Aug 2023
Response from Crowne Plaza Warsaw The Hub Team on 29 Aug 2023
Dear Dror,Thank you very much for the valuable feedback after your stay. We are glad that you enjoyed our comfortable rooms and friendly staff. We hope to welcome you again soon! Regards,

10/10 Excellent

Jacquelynn, Panorama City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was phenomenal! The breakfast is AMAZING! They had everything! Pancakes, waffles, omelette bar, bacon, sausage, potatoes, cold cuts, granola, an assortment of bread/ pastries, fresh fruit, and the fresh squeezed juices which were so good. The staff was nice, the room was clean. There’s a super market at the hub and quick bites. Also, the restaurant is so so good! We ate there 3 times because the food was delicious and the waiters was so amazing. I’d stay at this hotel again. I highly Recommend it. You won’t regret it!
Stayed 6 nights in Aug 2023
Response from Crowne Plaza Warsaw The HUB team on 18 Aug 2023
Dear Jacquelynn, thank you for staying with us at Crowne Plaza Warsaw The HUB and for your fantastic review. We work hard to provide outstanding service in every part of our hotel, and it is always lovely to receive such great compliments from our guests! It was a pleasure having you as our guest, and we look forward to welcoming you back to the area!

10/10 Excellent

Natalia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience!
It was an amazing experience! A really comfortable hotel, with the best breakfast!
Stayed 12 nights in Aug 2023
Response from Crowne Plaza Warsaw The HUB team on 17 Aug 2023
Dear Natalia, thank you very much for the positive feedback! We appreciate you taking the time to write this and are glad that you enjoyed your stay here with us. We do hope to welcome you back again!

10/10 Excellent

Jerzy

Stayed 1 night in Aug 2023
Response from Crowne Plaza Warsaw The HUB team on 9 Aug 2023
Dear Jerzy, thank you for the amazing review, it was an absolute joy having you with us. We look forward to welcoming you back again soon.

10/10 Excellent

Brian Scott

Liked: Staff & service, amenities, property conditions & facilities
Great hotel & staff
Stayed 2 nights in Jul 2023
Response from Crowne Plaza Warsaw The HUB team on 7 Aug 2023
Dear Brian, thank you for the amazing review, it was an absolute joy having you with us. We look forward to welcoming you back again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Crowne Plaza Warsaw The HUB team on 31 July 2023
Dear Guest, thank you for the perfect 10! We are happy that expectations were exceeded and you enjoyed your stay.

10/10 Excellent

Kateryna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very beautiful and modern hotel. The staff is super helpful and nice.
Stayed 2 nights in Jul 2023
Response from Crowne Plaza Warsaw The HUB team on 26 July 2023
Dear Kateryna, thank you very much for the positive feedback! We appreciate you taking the time to write this and are glad that you enjoyed your stay here with us. We do hope to welcome you back again!

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel
Gorgeous hotel with lovely staff
Stayed 2 nights in Jul 2023
Response from Crowne Plaza Warsaw The HUB team on 21 July 2023
Dear Kirsty, thank you for the amazing review, it was an absolute joy having you with us. We look forward to welcoming you back again soon.

10/10 Excellent

Maya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
this hotel was amazing for my business trip. Very convenient
Stayed 2 nights in Jul 2023
Response from Crowne Plaza Warsaw The HUB team on 13 July 2023
Dear Maya, thank you for the excellent review of your stay at Crowne Plaza Warsaw The HUB. We are so pleased we could provide you with an outstanding travel experience with our superb location, perfect for your needs. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area!

8/10 Good

juliana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel! spacious rooms, and beautiful views! It's a bit away from the city center located in the new cold arid business area, but subway stations are nearby. if u want to try local food, avoid the hotel's breakfast cuz it will keep you full all day - great bread and variety. one downside: we booked hoping for a good sauna, but the sauna is tiny, often full, and no place to just rest from it and go back. they should improve that. another thing is the sky bar - it's always full of people, and quite expensive - it serves not only hotel guests but a bit crowd. anyway, I will be back and recommend it!
Stayed 5 nights in May 2023
Response from Crowne Plaza Warsaw The HUB team on 13 June 2023
Dear Juliana, thank you for taking the time to share your detailed review with us! We're delighted to hear that you found our hotel nice, with spacious rooms and beautiful views. Thank you for your recommendation, and we're thrilled to hear that you'll be back! We look forward to welcoming you again in the future and providing an even better stay.

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Crowne Plaza Warsaw The HUB team. on 5 June 2023
Dear Magdalena, thank you for the amazing review, it was an absolute joy having you with us. We look forward to welcoming you back again soon.

10/10 Excellent

Andras, Debrecen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in May 2023
Response from Crowne Plaza Warsaw- The Hub team on 30 May 2023
Dear Andras,Thanks for sharing your review of your stay with us. We are delighted to know that your stay was so good. We also hope that in near future we will have opportunity to welcome you again. Kindest regards

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Amazing views of Warsaw skyscrapers!
Stayed 2 nights in May 2023
Response from Crowne Plaza Warsaw- The Hub team on 30 May 2023
Dear Daniel,Thanks for sharing review of your stay with us. We are truly delighted to see that your stay was that good. We hope that in near future we will have chance to greet you again. Kindest regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit of luxury for a low price
Surprised to find a Crowne Plaza for a low price in a great location. Staff extremely helpful at desk and restaurant - good breakfast and dinner menu.
Stayed 1 night in May 2023
Response from Crowne Plaza Warsaw The HUB team on 27 May 2023
Dear John. Thank you very much for taking the time to share your feedback about your recent stay with us at Crowne Plaza. We greatly appreciate your kind words and are thrilled to hear that you found our hotel to be a pleasant surprise, offering both a great location and affordable rates.We take great pride in providing exceptional service to our guests, and we're delighted to hear that our staff at the front desk and restaurant were able to assist you effectively. Your compliments regarding their helpfulness and attentiveness are truly gratifying and will be shared with the entire team.Moreover, we're glad to know that you enjoyed our breakfast and dinner menus. Our culinary team works hard to create a diverse and delicious selection of dishes, and it's wonderful to hear that you found them to be satisfying.We hope to have the pleasure of welcoming you back to Crowne Plaza in the future. Please do not hesitate to reach out if there's anything else we can assist you with. Thank you once again for your kind review.

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in Warsaw skyscrapers
The hotel was exceptional, add roof top bar with great views, great breakfast and lovely staff
Stayed 4 nights in May 2023
Response from Crowne Plaza Warsaw The HUB team. on 11 May 2023
Dear Ian, thank you so much for taking the time to share your review with us. We are thrilled to hear that you found our hotel to be exceptional, and that you enjoyed the great views from our rooftop bar, the delicious breakfast, and the service provided by our lovely staff.It's wonderful to know that we were able to meet your expectations during your stay, and we appreciate your kind words about our team and the amenities we offer.

10/10 Excellent

Ebrahim Radmard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Apr 2023
Response from Crowne Plaza Warsaw-The Hub team on 28 Apr 2023
Dear Ebrahim,Thanks for sharing review of your stay with us. We are really happy to know that your stay with was that enjoyable. We do hope that in near future we will have chance to greet you again. Kindest regards

10/10 Excellent

Michal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Crowne Plaza Warsaw The HUB team on 15 Apr 2023
Thank you for the amazing review, it was an absolute joy having you with us. We look forward to welcoming you back again soon.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
Excellent hotel. Easy location to move around the city with great acces to public transportation. Breakfast was really great, with many options for those with lactose intolerance. Special local dishes were added to the menu because we were here for the Easter weekend. Julia at the reception desk wad specially helpful.
Stayed 2 nights in Apr 2023
Response from Crowne Plaza Warsaw The HUB team on 12 Apr 2023
Dear Jose, thank you for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent stay at our hotel and enjoyed our convenient location with easy access to public transportation. We are also delighted to hear that you found our breakfast to be great, with many options for those with lactose intolerance, and that you were able to enjoy some special local dishes during your Easter weekend stay.We are especially pleased to hear that Julia at the reception desk was particularly helpful and provided you with excellent service during your stay. We will be sure to pass along your kind words to her and the rest of our staff. We appreciate your feedback and hope to have the pleasure of welcoming you back to our hotel in the future. Thank you again for choosing to stay with us!

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crown Plaza is located in a new business district & has a nearby cosmopolitan food district. Walkable to the Metro station.
Stayed 3 nights in Apr 2023
Response from Crowne Plaza Warsaw The HUB team on 6 Apr 2023
Dear Benjamin, Thank you for taking the time to share your experience at Crown Plaza Warsaw The HUB. We are delighted to hear that you enjoyed our hotel's location, which is conveniently situated in a new business district with a nearby cosmopolitan food district. We are glad that you found it easy to get around the city as our hotel is walkable to the Metro station.We take great pride in providing exceptional hospitality, and it's always rewarding to receive such positive feedback from our guests. We hope to welcome you back soon for another memorable stay.

10/10 Excellent

Lilly

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Clean, some very nice staff, and the best breakfast Buffett. It is on the edge of the business district but close to major transportation systems and streets.
Stayed 8 nights in Mar 2023
Response from Crowne Plaza Warsaw The HUB team on 5 Apr 2023
Dear Lilly, thank you for taking the time to leave us a review! We are thrilled to hear that you found our hotel to be clean and enjoyed our breakfast buffet. We are also glad to hear that our staff members were able to provide you with excellent service during your stay.As you mentioned, our hotel is conveniently located near major transportation systems and streets, making it easy to get around the city. We appreciate your feedback and hope that you will choose to stay with us again in the future. Thank you for choosing to stay at our hotel!

8/10 Good

Lilly

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice but not central
Stayed 1 night in Mar 2023
Response from Crowne Plaza Warsaw The HUB team on 5 Apr 2023
Dear Lilly, thank you for taking the time to leave a review of our hotel. We appreciate your feedback and are pleased to hear that you found our property to be nice. We understand that our location may not have been as central as you had hoped, but we hope that the other amenities and features of our hotel were able to make up for this. We value your business and hope that you will consider staying with us again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Crowne Plaza Warsaw The HUB team on 5 Apr 2023
Thank you for the perfect 10! We are happy that expectations were exceeded and you enjoyed your stay.

10/10 Excellent

Jatinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Crowne Plaza Warsaw The HUB team on 5 Apr 2023
Dear Jatinder, thank you for the perfect 10! We are happy that expectations were exceeded and you enjoyed your stay.

10/10 Excellent

CARLOS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything wonderful !
Stayed 2 nights in Mar 2023
Response from Crowne Plaza Warsaw The HUB team on 5 Apr 2023
Dear Carlos, We're so glad to hear that you loved your stay here with us! We hope to welcome you back again very soon!

10/10 Excellent

Marcela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with great price and breakfast
While this hotel is a little bit farther out from Old Town, it was a wonderful stay. The room was large enough for our family of 3 and the pull out sofa was a spacious queen (most other hotels typically have only twins). The bathroom had both shower and bathtub. It was a quiet room, although the view was...of the office building next to us. However, we did not spend time in the room for this to matter. The best features was the breakfast buffet (varied selection and made-to-order omelet stand), room service, and the very attentive concierge. The price was great as well and we were able to easily take a taxi or bolt to Old Town and arrive in 12 minutes or so (for about 5 euros equivalent). We would stay here again without a doubt.
Stayed 1 night in Feb 2023
Response from Crowne Plaza Warsaw The HUB team on 5 Apr 2023
Dear Marcela, Thank you for taking the time to write such a detailed and thoughtful review of your recent stay with us. We are delighted to hear that you and your family enjoyed your time with us, and that you found our room accommodations to be spacious and comfortable. We're glad that you appreciated the bathroom amenities and that you found our hotel to be quiet, despite the view. We are also pleased to hear that you enjoyed our breakfast buffet, made-to-order omelet stand, and attentive concierge service. We're thrilled to know that you would stay with us again and we look forward to welcoming you back soon!

8/10 Good

Leonid

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Solid place to stay in Warsaw
The hotel is clean and the staff is responsive, competent and friendly. Air conditioning worked well - always an issue for me. Bed was comfortable. Decent breakfast and lunch. Slippers only on request, room make-up only on separate request. This is unusual. But if you call to request making up room they will do it promptly. Waiter in the top-floor bar tried to charge me for a super expensive brandy which I didn’t order and didn’t have. But if you are not drunk yet and actually read your bill they will be very polite and refund promptly. So my overall mark is in the middle: it’s a solid hotel but not excellent.
Stayed 2 nights in Feb 2023
Response from Crowne Plaza Warsaw The HUB team on 5 Apr 2023
Dear Leonid, thank you for sharing your experience with us and for your kind words about our staff and the cleanliness of our hotel. We're pleased to hear that you found our air conditioning to be efficient and that the bed was comfortable. We apologize for any confusion or inconvenience caused by the billing error in the top-floor bar and we're glad to hear that our team was able to rectify the situation promptly. We strive to provide our guests with an exceptional experience, and we apologize that we fell short of your expectations. Thank you again for your feedback and we hope to have the opportunity to welcome you back in the future to exceed your expectations.

10/10 Excellent

Marcela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel especially for the price
Excellent service and lovely staff, from the front desk to breakfast staff to concierge. We enjoyed our stay thoroughly enough to splurge for an extra night. Easy to take taxis and Bolts to old town. Breakfast buffet was excellent. Would stay here again in a heartbeat.
Stayed 2 nights in Feb 2023
Response from Crowne Plaza Warsaw The HUB team on 5 Apr 2023
Dear Marcela, thank you for your kind words and for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay with us and that our staff members were able to provide you with excellent service from the front desk to breakfast staff to concierge.We are glad that you found our location convenient and that it was easy to take taxis and Bolts to old town. We are also happy to hear that you enjoyed our breakfast buffet and that it met your expectations.It is great to hear that you enjoyed your stay so much that you decided to splurge for an extra night and that you would stay with us again in a heartbeat. We look forward to welcoming you back to our hotel in the future! Thank you for choosing to stay with us!