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"The room was clean and comfortable. This property has more of a local vibe, more Spanish speakers than English- but it’s México so normally for the native language to be used more. I didn’t have any issues with the staff, even if you don’t speak Spanish you can usually communicate. The food is good, not great. The way you have to set reservations for specialty dining is inconvenient, you have to wake up at 7am to go stand in a line before all slots are taken. The beach is nice, but there are a lot of vendors and banda groups, so it can be a little loud. If you have a quiet relaxing stay in mind this might not be the right place. But it’s affordable and fun. Drinks are strong and plentiful. "

"El Cid moro and the other Cid hotels are the best places to stay in Mazatlán "

"The staff was amazing, and this hotel is in such close proximity to Panama! "

"The hotel claimed to be pet friendly with breakfast included. My dog is a service dog and was reluctantly allowed. There was no breakfast included. One of our towels was stained. The staff was very friendly and helpful."

"Great"

"Sorry , but I did not enjoy my stay for one week. I entered my room and was welcomed with 3 small cockroaches. I think they come from under the bar fridge. The rooms and decor are dated. The key card constantly do not work and have to go down to reset them. Drinks are definitely not premium, food was not great either. Beach was very nice, but the water was extremely rough. I wouldn’t go out further than 25 feet. I love the bands playing during the afternoons. It was very enjoyable. The pools are nice and somewhat clean. There isn’t much to do in the evenings on the resort. I’ve never been to the Riu chain, but they have to up their game. I don’t go on vacation to eat hotdogs and hamburgers pizza and nacho chips. I’m sorry but that’s my honest opinion. I will say that the staff are wonderful, they are really friendly and make this resort a little more welcoming "

"Love The Palms. Room cozy and comfortable. Would like loungers on the nice big lanais"

"Everything was good"

"Las areas comunes, camastros, meditas dd camastros, sucios de años, viejos. La comida un verdadero asco. Pensabamos que sería un hotel de lujo por el precio que pagamos y oh sopresa que nos llevamos. Nunca jamás."