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"The stay was frustrating from start to finish. We initially had to change rooms because the air conditioner in our first room was extremely noisy, making it impossible to rest. Unfortunately, the second room had the exact same issue, so the problem clearly wasn’t isolated. To make matters worse, when I booked the room, I specifically asked if they offered free transportation to the bus station and was told they did. However, on the day of checkout when we actually needed the ride, they suddenly tried to charge us 1300 pesos. That felt misleading and disappointing. We ended up taking an Uber for just 400 pesos, and the bus station was very close anyway. Overall, between the unresolved noise issue and the misleading information about transportation, the experience did not meet expectations."

"My husband and I had a fantastic time in the Hacienda. It is highly recommend if you want to relax and connect with yourself. "

"Friendly staff, great location good breakfast selection 💕"

"Good service and great options for massage. The food was very good. "

"Not as expected for the price "

"Staff was friendly, efficient and welcoming. Kids loved the pool. We loved the calm and enjoyable views."

"El peor servicio al cliente háganse un favor y no se queden ahí! "

"Awesome place to stay"

"Me encanto la atención del personal, siempre amable y dispuesto a ayudar, las instalaciones son muy lindas, tienen una laguna pequeña al lado. Este lugar es ideal para ir en familia o en pareja para disfrutar de la naturaleza y relajarte. Espero regresar pronto."