Casa Natalina is in many ways a lovely and charming house with a stunning view and some people might become impressed by this, but it lacks the finesse and maintenance to be called a villa. The overall maintenance is of a very low standard and the texts on Friends of Tuscany's websites are definitely overly positive compared to what they offer. There is no extractor hood, no mountain bikes 'due to Covid' (but we live in Italy and all repair shops were open during the 6 weeks before our arrival), parts of walls and paintings were very moldy, a lot of small things not maintained (rickety toilet seat, door of the dishwasher and coat rack came loose), the grass was not mowed when we came and when they mowed it, they missed a lot of parts, downstairs the bathroom remains wet for a very long time.
Landlord rules are ignored: people walk in and out without prior appointment. The house is NOT a detached house as advertised: the terraces on both sides of the house are not free from the neighbors' view and some days when we went to bed we could hear the neighbours loud and clear, which made it difficult to sleep.
There was no updated information about the arrival time and departure time. Our contract was cancelled unilaterally after one day due to 'no updated information on the Homeaway website' and when we wanted to book again all conditions were changed. But also in the house we found outdated information about the carbage.
However, more important, we were not taken seriously when we had a problem with the water heater. 5 people were 4,5 days without hot water.