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"We stayed in the diamond club and had Butler service but honestly, I don’t understand the point of Butler service. It still was never really explained what they do. We basically did everything ourselves. Overall, the resort is nice. It’s definitely not a five star resort. You can hear all of the outdoor activities, no matter which room you have. That was really annoying. When you’re on the beach several vendors try to sell you on taking tours. We were there for one week and every day we were approached by several people asking us if we booked any excursions. Some staff members are friendly others not. The best part of the hotel is the spa. "

"We had a really nice stay overall. The staff was fun, welcoming, and made the experience enjoyable. Our concierge, Nasha, was definitely the highlight—she was friendly, efficient, and extremely helpful throughout our stay. While I’d rate the hotel around an 8/10, I would still recommend it for the great views and positive atmosphere."

"Yes everything was very nice!"

"Wow - what can I say . This truely is an amazing place to stay on vacation or for a special occasion to relax . The rooms and the private gardens are both very spacious and very well equipped with (more than) everything you could want or need ( the only thing I would add is that it would have been nice if the in room plunge pool had the option to be heated). There was a dedicated butler to look after your restaurant or excursion reservations, drinks, laundry, 24 hour in room dining etc . We had an amazing butler named Ethan who made our stay beyond 5* - thank you so much Ethan . He made everything look so professional and seamless - it was on the level with top Dubai and Far East hotels that we’ve stayed in . All the staff were also very warm delivering friendly and efficient service. We ate at the Greathouse for most meals - the food ( as well as cocktails and smoothies) were very good. A shout out to Jemma and Ginal too who remembered our food and drink preferences down to the last detail on a meal by meal basis . We have stayed at other hotels in St Lucia but if a relaxing stay with top level service is what you after , then Serenity should be top of your list. We shall be back. "

"The newly renovated rooms in harmony was very nice!!! All-inclusive is the way to go—no thinking needed while you enjoy the resort and its amenities and activities. Must to the land and sea catamaran excursion! Great way to see the island! Great vacation!!"

"Beautiful property with beautiful views and amazing amenities. The staff were amazing and attentive to our needs. An overall great experience! "

"Great beach, restaurants on the beach, free water toys and our unit was huge - although it showed some wear and tear. Would stay again - it also was a great value. Restaurant staff was really nice and got to know us during our stay. "

"Breakfast was great ,the bartenders offer me great and tasty drinks"

"Our first time in St Lucia and we couldn’t imagine a nicer place. "