Viettel Complex Tours and Activities

Hotel is situated in great location, near by tourist attractions, restaurants, shopping...Staff is friendly and very helpful.

The hotel itself is really nice. We loved the pool and the spa staff and reception staff were really friendly and helpful. We had an unfortunate interaction with the restaurant staff on our last night where they kept ignoring us for the entire time and being quite rude, forgetting half our order and only waiting on other tables. Eventually we got up and left as we got tired of waiting for service and it left us quite upset. It was a bit of a hassle trying to get them to honor the expedia 20% off discounts with the VIP access but eventually they did at reception, i feel this was more a lack of communication to the other departments within the hotel. We did have to get up really early for a bus the mornjng we left and they put together breakfast bags for us which was really nice.

Had the Marvellous Suite with Patio on top, bright and airy room and big deck gives you some interesting views of Ancient HaNoi city area in day or by night. The best part of stay is an attentive staff, always there to help with everything from area restaurants, booking tours & sightseeing help, finding the little things you crave nearby and always manning the glass dors to open or assist with your bags. The breakfast area was great. Lots of various daily buffet selections along with breakfast staples to start the day. (Pho bowls, Eggs & meats, Omelettes to order , along with pancakes or french toast.) Will definitely recommend and come back again!