Warm greeting from Surestay Hotel by Best Western Vientiane,Dear Ms. Donna Baird,Thank you for choosing our property during your trip in Vientiane.Regarding to your comment about room service food, That they order Phad Thai and stream rice, May I know the exactly of the problem, it' is about the taste of food or they served you with cold dish, however we had bring this comment to the management team and find the way to solve them.Thank you again for spending time to let us know our problem, so then we can improve in the future.We are looking forward to welcoming you to our property again in the future.Best regards,Phengkham Vongsipaseuth Front Office Manager

Dear HENG Thank you for completing the survey regarding your recent stay at SureStay Hotel by Best Western Vientiane. Your comment is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best regards, Putthithorn ONGSIRIKUL Hotel Manager

Dear sir: Thank you for completing the survey regarding your recent stay at SureStay Hotel by Best Western Vientiane. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Warm regards, Putthithorn ONGSIRIKUL Hotel Manager

Dear Taher, Greetings from SureStay Hotel by Best Western Vientiane. Thank you for staying here on your latest vacation. I apologize for the way you feel about your stay with us. We have taken note on the things we could improve such as the prices of everything in the room in case guest lost it or damage it as everything have cost and also the cost of our slippers it quite high from the supplier. We are looking forward to your next visit to see the improvements. Best regards, Putthithorn ONGSIRIKUL Hotel Manager

Dear Patrick H Thank you for completing the review regarding your recent stay at SureStay Hotel by Best Western Vientiane. Your comment is very important to us and we value your feedback. We will share your comment to our entire tiam to let them know that we are achieved guest satisfaction and expectation. We hope you will come back and see us again soon when you have plan to Vientiane. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand. Best regards, Putthithorn ONGSIRIKUL Hotel Manager

Dear Valued guest. Thank you for your recent stay with us and also thank you for your reviews at our property. Your review is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon when you have plan to Vientiane. Thank you again for taking the time to complete the reviews. We appreciate your loyalty to our brand. Best regards, Putthithorn ONGSIRIKUL Hotel Manager

Dear Mr. Michael, Thank you very much for choosing our accommodation service and many apologize for the system problem. We are happy to hear that you enjoyed your stay with us. We will definitely share your review with the team and will congratulate all of them that they made your stay really special. We hope you will come back and see us again soon.