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Overview of Palais Hansen Kempinski Vienna

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Indoor pool
Indoor pool
Indoor pool
Flat-screen TV, tablet, pay-per-view films
VIP Access

Palais Hansen Kempinski Vienna

5 out of 5

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationSt. Stephen's Cathedral14 min walk
    Popular LocationSpanish Riding School16 min walk
    Popular LocationHofburg Imperial Palace18 min walk
    AirportVienna (VIE-Vienna Intl.)23 min drive

Choose dates to view prices

About this area

Vienna

Located in Vienna, Palais Hansen Kempinski Vienna is connected to a railway/underground station. Sigmund Freud Museum and Museum of Natural History are cultural highlights, and some of the area's notable landmarks include Judenplatz and St. Stephen's Cathedral. Check out an event or a game at Wiener Stadthalle, and consider making time for Schoenbrunn Zoo, a top attraction not to be missed. Spend some time exploring the area's activities, including segway rentals/tours and outlet shopping. Guests love the hotel's location for the sightseeing.
Popular Location

What's nearby

  • Rossauer Kaserne - 4 min walk
  • Sigmund Freud Museum - 8 min walk
  • St. Stephen's Cathedral - 14 min walk
  • Spanish Riding School - 16 min walk
  • Hofburg Imperial Palace - 18 min walk

Getting around

  • Schottenring U-Bahn - 4 min walk
  • Vienna Franz-Josefs-Station - 18 min walk
  • Vienna International Airport (VIE) - 23 min drive

Restaurants

  • Edvard — 1 min walk
  • Die Kueche — 1 min walk
  • Pasta e Basta - 3 min walk
  • Aera - 3 min walk
  • Club Berlin - 3 min walk

About this property

Palais Hansen Kempinski Vienna

5-star luxury hotel connected to a railway/underground station in Innere Stadt
2 restaurants, a full-service spa and an indoor pool are available at this hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour health club and a sauna. All 152 soundproofed rooms feature free WiFi and tablet computers. Guests can enjoy deep soaking bathtubs, and other standard amenities include 24-hour room service, minibars and flat-screen TVs.
Palais Hansen Kempinski Vienna offers 152 forms of accommodation with tablet computers and minibars. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets and premium bedding. A pillow menu is available. Flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Vienna hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include espresso makers and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a 24-hour health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Kempinski The Spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered self parking on site (EUR 44 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: EUR 42.00 per person
  • 2 restaurants
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Bike rentals
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Arabic
  • Chinese
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • Meeting rooms

Spa

  • 6 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Designated smoking areas (fines apply)
  • Living plant wall

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • TV/satellite channels
  • Flat-screen TV
  • Films for purchase
  • Premium channels
  • Tablet computer

Food and drink

  • Champagne service
  • Espresso maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Restaurant dining guide
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in from 3 PM - 5 AM
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 35 per pet, per day
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 60 per night.

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 42.00 per person (approximately)
  • Airport shuttle fee: EUR 60 per vehicle (one way)
  • Covered self-parking fee: EUR 44 per day
  • Pet fee: EUR 35 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 60 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hansen Kempinski
Hansen Kempinski Vienna
Kempinski Hansen Vienna
Kempinski Palais Hansen Vienna
Kempinski Palais Vienna
Palais Hansen Kempinski
Palais Hansen Kempinski Hotel
Palais Hansen Kempinski Hotel Vienna
Palais Hansen Kempinski Vienna
Palais Kempinski
Palais Hansen Kempinski Vienna Hotel
Palais Hansen Kempinski Vienna Hotel
Palais Hansen Kempinski Vienna Vienna
Palais Hansen Kempinski Vienna Hotel Vienna

Frequently asked questions

4.8
Exceptional
Rating 5 - Excellent. 770 out of 923 reviews
5 - Excellent 83%
Rating 4 - Good. 120 out of 923 reviews
4 - Good 13%
Rating 3 - Okay. 23 out of 923 reviews
3 - Okay 2%
Rating 2 - Poor. 9 out of 923 reviews
2 - Poor 1%
Rating 1 - Terrible. 1 out of 923 reviews
1 - Terrible 0%

4.9/5

Cleanliness

4.8/5

Staff & service

4.7/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, welcoming, easily able to relax, very high standards consistent
Stayed 3 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great stay. As you would expect from a five star hotel. We were upgraded to a suite which was fantastic. Spacious, with everything you need for a romantic weekend. 10/15 minute walk from everything and 5 minute taxi to everything.
Stayed 2 nights in Feb 2020

3/5 Okay

Liked: Cleanliness, property conditions & facilities
Location was good and the overall experience was fine. However, there were few issues: Checkin was not ideal as we had booked and paid for a junior suite for 2 adults 1 child through expedia but on arrival we were told they only have reservations for 2 people! It took a while to get it sorted. -the junior suit is in fact one room! -there is no swimming pool only a large whirlpool (jacuzzi). - the turned down service was not consistent. We received such service at every other night! - the lobby service needs improvement as you can sit there for some time before being served!
Stayed 4 nights in Feb 2020

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amazing hotel, very good location, staff are so friendly and professional, will come back again
Stayed 5 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020