Couples treatment room(s), body treatments, aromatherapy

Reviews of Caesar'S Luxury Hotel

3.5 out of 5
Caesar'S Luxury Hotel
14 Providence Street, Lekki, Lagos

Reviews

7.4

Good

Rating 10 - Excellent. 5 out of 16 reviews" "
Rating 8 - Good. 6 out of 16 reviews" "
Rating 6 - Okay. 2 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 3 out of 16 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jaclyn

Stayed 8 nights in Mar 2023

8/10 Good

TWANDA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice.
Stayed 1 night in Mar 2023
Response from Michael on 22 Mar 2023
Thank you for choosing to stay with Caesar's Luxury hotel

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay. The staff was great and helpful. The AC was nit blowing as strong as i wanted but the manager promptly switch us rooms and it was perfect AC. The room was beautiful and spacious. The breakfast was tasty. After we ate we played a nice game of pool table and my husband enjoyed the soccer game at the same time. The pool was just what i needed for a hot day! I highly recommend.
Response from Caesar's on 7 Mar 2023
Dear Andrea, Thank you for your review. We are glad your stay was memorable and we wish to have you as our Guest again.

2/10 Terrible

lin

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Still not receive invoice when check out
Stayed 4 nights in Aug 2022
Response from Sales Team on 25 Aug 2022
Good day Lin Apologies for the delay.Please share your full name and email address to enable us send the bill immediately.Customer satisfaction is of utmost priority here at Caesar's.Once again, we sincerely apologize for the delay in response.Above all i believe you had a good stay with us.Kind regards,Sales Team

10/10 Excellent

Ayodele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
A family friendly hotel. Very beautiful, spacious and comfortable room. The location is great! Close to many Lekki attractions. I was informed there is an onsite cinema for guest. We could not check that out. Everything was perfect about our stay except the WiFi and TV Channels. The WiFi was practically nonexistent. The TV channels are few and there are no kids channel. I trust the management would fix these issues. Overall, our stay was fabulous.
Stayed 2 nights in Aug 2022
Response from Sales Team on 25 Aug 2022
Hi Ayodele,We are glad you were delighted.You can be rest assured that the TV chanel's wil be all in good state with good speed during your next stay.Apologies once again.

2/10 Terrible

Adelanke

Disliked: Cleanliness
Stayed 1 night in Jul 2022

8/10 Good

Ezinwa

Stayed 1 night in Jul 2022

10/10 Excellent

Linus

Stayed 1 night in Jan 2022
Response from sALES on 2 Feb 2022
THANK YOU!

10/10 Excellent

Elijah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Caesar"s on 6 Oct 2021
Thank you for Staying with us Mr. Elijah. We hope to have you around soon.

8/10 Good

Tosin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Great. My mum loved it. She kept going on about the “air quality”
Stayed 2 nights in Sep 2021
Response from Caesar"s on 6 Oct 2021
Thank you Tosin, we are glad your mum did and we hope to have her back soon. Thank you

8/10 Good

Babatunde

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Safety and maintenace not the best
High quality materials were used to build this hotel but lack of maintenance and the fact that any time things get bad, they are not fixed is the reason for raying this hotel low. I woke up the next day to find my room door open bevause they had given the master key to a guest who had the ability to open any room they wanted and left mine open while i was fast asleep
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The male Hotel staffs were nice especially the male waiter but the female waitresses were impatient and made us feel like we were bothering them. I like that there was an area to watch movies, to drink, and to dance. It's a very quiet hotel. Although the food was great, they always either ran out of something or it wasn't available.... ever. They need to update their menu. They also charge 2 different taxes and a service fee. When asked why charge a service fee, we were told it's because they have good service (umm yeah right). So expect to be charged more than your food. Looks like there will be a breathing fee soon. And don't expect to use the spa, no one is ever there. Will i come back... probably not.
Stayed 5 nights in Mar 2020
Response from Yusuf Tiamiyu on 8 Mar 2020
Dear Esteemed Guest, Thank you for your honest feedback, we appreciate the time you have taken at reviewing our service and highlighting places where we could have done better, this is highly appreciated. We appreciate that you acknowledge that our food is great, the composure of our waiters, the Cinema and that the hotel is quiet. We also thank you for highlighting the body language of our waitresses especially towards service, the unavailability of most items in the menu, the absence at the spa and the two different taxes being charged. Your feedback has been shared with my team, we are already taking steps at updating our menu at ensuring that we have all the items quoted in the menu. The Food and beverage team would be further trained at displaying the best of hospitality when attending to our esteemed guests and the presence at the spa too will be reviewed immediately. Once again, we appreciate your kind feedback, we hope you will come back next time to give us the opportunity at making it up to you. We look forward to having you with us next time, you can ask of me (Yusuf) when next you come, I will personally see to it that your stay is without hitch and we are able to exceed your expectations. Do enjoy the rest of the weekend. Best regards Tiamiyu Yusuf Oladapo General Manager

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The menu that was given the food was not available. The pool could use some cleaning.
Stayed 10 nights in Feb 2020
Response from Yusuf on 8 Mar 2020
Dear Esteemed Guest, Thank you for your kind feedback. Your feedback has been shared with my team, we are already updating the items in our menu and the schedule of maintenance of the pool too has been reviewed for a more improved water quality. We hope you will come back next time so we will have the opportunity at making it up to you. Do have a restful weekend. Best regards Tiamiyu Yusuf Oladapo

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was bad! The hotel is not as described! And it's a sham. The hotel is a sham
Stayed 10 nights in Feb 2020
Response from GM on 8 Mar 2020
Dear Esteemed Guest, Thank you for your kind feedback and thank you for choosing to stay at CAESAR'S on this trip. Your feedback has been shared with my team. My apologies for the experience you had on this occasion which is below the CAESAR'S service standard, if given a second chance, we hope to make it up to you and most definitely exceed your expectations. We hope to have you with us again Wishing you a great weekend. Best regards Tiamiyu Yusuf Oladapo General Manager

10/10 Excellent

Prince, Lagos

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent property, staff, cleanliness and service
Stayed 1 night in Feb 2020
Response from CAESARS LUXURY HOTEL on 18 Feb 2020
Dear Prince, Thank you for staying with us and thank you for your kind review. We appreciate your custom and look forward to having you with us again. I will definitely share your awesome review with my team, it's a great way to start the morning today. Do have a great day ahead sir. Best regards Tiamiyu Yusuf Oladapo General Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019