"Thank you Peter for the review! We're glad you found our hotel "nice" – we always strive for "amazing," but "nice" is a good start! We understand your frustration about not being able to charge drinks and food to your room. We're currently evaluating this option for future guests, inspired by your feedback. As for the fridge we are a budget friendly hotel however we offer ice at the bar. As for the corkscrew dilemma we will ensure your next stay is smoother and more cork-popping-friendly! Our sparkling pools are a guest favorite, and we're happy you enjoyed them. We hope to see you soon.

Thank you Elizabeth.

"Thank you Dennis for the review! You're right, those pictures are just snapshots – our beauty is truly a sight to behold in person! We're thrilled you found our staff lovely, and we hope they made you feel just as amazing as the scenery. We hope to see you soon.

"Thank you Graham for the amazing review! We're thrilled you used our resort as your launchpad for unforgettable Victoria Falls adventures. Our high-quality facilities are designed to keep you feeling pampered even after a day chasing rainbows and witnessing nature's power. As for our friendly staff, they're like our resident cheerleaders, always ready to help you conquer any travel hurdle. We hope to see you soon.

"Thank you for your review! We're thrilled you had an "elephantastic" time at our resort and enjoyed exploring the Falls and surrounding attractions. We agree, our breakfast is like a safari for your taste buds, full of delicious discoveries! Booking tours and transportation through us is our way of making your adventure seamless. We're glad our friendly staff helped you navigate like a pro. You're also right, our resident bugs seem to prefer sunsets over sunrises – good news for daytimers! As for the desk chair we have them in the Deluxe Rooms option and for extra hangers we have taken note. We're on a mission to ensure every room is as comfortable as a sunbathing hippo. Thanks for the tip!

"Thank Marion for the raving review! We're thrilled you had a fantastic time and loved our amazing staff. We appreciate the heads-up about the Wi-Fi hiccups – we're definitely not fans of payment-time gremlins! We're working on strengthening our Wi-Fi signal to ensure seamless transactions, and we'll also be reminding our team to have plenty of change on hand (no more pocket-digging!). We are a budget friendly hotel to have a fridge in the room however we do provide ice at the bar. Thanks for the suggestion! We're happy you had a wonderful experience near the falls and hope you'll return soon

Thank you Yuri

We are a perfect getaway spot! and very central to everything in Victoria Falls.

Thank You Alyssa

Thank you Benjamin for sharing your feedback with us. We are delighted to hear that you found our rooms comfortable and enjoyed the breakfast and pool facilities.We sincerely apologize for any inconvenience caused by the miscommunication regarding the transfer charges. Rest assured, our management has promptly addressed this issue to prevent any recurrence. We understand the frustration it may have caused and appreciate your patience as we resolved the matter.We want to assure you that your experience is of utmost importance to us, and we take your concerns seriously. We are grateful for your understanding and hope that this isolated incident will not overshadow the positive aspects of your stay.

Thank you Chinye for your review.

Thank you FC

Thank you John for your ratings

We are delighted that our combination experience really resonated with you.

Thank you for your feedback. We are sorry to hear that you had a bad experience with our food service. We value your time and satisfaction, and we apologize for the delay and the quality of the eggs. We hope that your friend is feeling better now.We are constantly working to improve our service and we appreciate your honest opinion. We will make sure to address this issue with our kitchen staff and ensure that they follow the proper procedures and standards. We want to offer you the best possible food and service, and we hope that you will give us another chance to prove it.

Thank you for your positive rating and review.

Thank you very much for your feedback, we are so pleased that we were able to value add to your holiday.

Thank you for giving us your feedback, we are pleased to have been a part of your holiday.

We are very pleased to hear of your satisfaction with what we offer at the Explorers Village, thank you for your feedback.

Thank you for your feedback, we are pleased to have been part of your holiday experience.

Thank you for your valuable feedback which we take seriously. We will look into the tea and coffee comment your make and make adjustments accordingly.

We are so pleased that you enjoyed your stay with us at Shearwater Explorers Village. We love that you found the staff friendly and helpful when you needed a doctor. We do hope that you will be back again soon for another visit.

Hi Ursula, Thank you so much for the feedback. Looking forward to hosting you ,your friends and family in the near future.

Thank you for taking the time to leave us an excellent rating and fabulous review!We are glad you enjoyed your stay with us and we were able to help make your holiday one worth remembering! we apologize for the less friendly staff you encountered at the restaurant, we will look into your concern and try our best to improve where possible.We look forward to welcoming you back again soon!

Thank you for your valuable feedback

Thank you for your review Aaron, we have passed this information on to our Hotel GM and have been working with all staff over the last few months to get them better prepared and trained. Your comments are much appreciated and hopefully now we have made the necessary corrections.

Thank you so much for your comments Rachel, we are so pleased that we were able to be a part of your Victoria Falls experience.

Thank you for your feedback Richard.

Thank you so very much for your words of appreciation and how thrilling that we were part of your holiday experience. We look forward to welcoming you back soon.

Thank you so much for you feedback Kerrie.

Vivian, thank you for your review.

Thank you for your review Rebecca, we appreciate the feedback and are happy to have been a part of your Victoria Falls experience.

Thank you so much for your feedback and kind comments.

Thank you very much for your comments, all have been forwarded to our team on the ground and we will ensure that improvements are made with immediate effect.

Thank you so very much for your comments, we will be sure to pass on your compliments to our Staff.

Hi Kimberly, I am so pleased you had a great time with us at Shearwater, thank you for your feedback. As and when you are next in Africa, you know where to find us. Regards,John Laing

Thank you very much for your feedback - we are so glad you enjoyed your stay.we look forward to hosting you and your friends / family again in future.

Good afternoon and thank you very much for your review and feedback - so very much appreciated.We hope to host you and friends and families again in future.

Thank you for staying with us and for the feedback well received. we hope to host you again in future with your friends and family....

Good afternoon and thank you very much for your feedback - greatly appreciated.we are so glad that you enjoyed your stay and we hope to host you and more family and friends in future.

Hello Sharon,Thank you very much for your wonderful feedback - we are so glad you enjoyed your stay and found the place convenient.looking forward to hosting your friends and family in future.

Great to ear that you had a wonderful stay and enjoyed our service.keep well,

Thank you for staying with us. we hope you had a wonderful stay

Thank you for rating us - much appreciated.