Dear Leighton ,Thank you for choosing to spend your time with us in Victoria Falls Zimbabwe and for taking time to write a review, we appreciate the kind words about our hotel and staff. Your feedback is incredibly valuable to us as we continually strive to improve our service offering. We are deeply concerned to hear about the lapses in service you encountered during your stay especially the patio door not opening and room service tray collection. This is certainly not the level of service we aim to provide to our guests. Rest assured, we have already initiated an internal investigation into the matters you raised to address and rectify these issues promptly. Please know that we take your feedback seriously, and we are committed to making the necessary improvements to ensure that this does not happen again.Best Regards, Team Mbano

Dear Maria, Thank you for taking your time to evaluate our services and facilities. Your rating is appreciated.